Customer Service - Retail

This lecture will discuss what retailing is all about.

This lecture will discuss the main product sectors and its definitions and identify the methods of retailing.

This lecture will talk about changing the face of retailing.

This lecture will discuss consumer and shopping trends. Also included in the lecture are winning and keeping your customers.

This lecture will discuss the importance of competitor knowledge, good communication, and keeping up-to-date in the retail industry.

This lecture will discuss the importance of retailing, the retail industry, and the environment.

This lecture will discuss the retail industry in the countryside, health, and food sectors.

This lecture will discuss ethical policies and planning restrictions regarding retailing. Also included are government and public opinion about retailing.

This lecture will discuss the typical structure, organization, and governance of a retail organization.

This lecture will discuss the different positions in retailing such as the managing, finance, retail operations, and merchandising director.

This lecture will discuss marketing, human resources, head office, warehousing, distribution, and storage.

This lecture will discuss the stepping-stones for success and support and encouragement for people moving up in the retail industry.

This lecture will discuss a few tips on progressing in a career in retail such as not being deterred, not relying on others, and setting goals.

This PDF file contains all the answers to all the quizzes in each section of this course.

The Customer Service Intermediate Program is made up of different courses. 

These courses start with the Foundation Course to the Intermediate topics include (in no particular order):

• ·Communication Strategies, Conflict Resolution and Making Decision and Assertiveness

  ·Contact Centers, CRM and Delivering presentations and Public Speaking

  ·Sales and Retail

• Customer Service Expert Level

You can complete one or all courses in the list depending on your needs and learning requirements.

Each separate program has an exam that can be completed.

Exam Access includes the complete Customer Service Intermediate Certification Book (which includes all courses), a step-by-step procedure on how to take the final exam and how to obtain your exam certification.

We suggest that you read the complete Customer Service Intermediate Certification Book before you take the exams so that you may be able to review that chapters you did not select.

You will receive a PDF certificate through your email upon passing the examination.