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Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically.
This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.
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Introduction: Who We ArePreview
|Section 1: Give Distinguishing Service|
Becoming The Best
Entrepreneurs Discuss Distinguishing ServicePreview
|Section 2: The Importance of Customer Service|
The Importance of Distinguishing ServicePreview
|Section 3: Customer Service Strategies|
Strategies for Distinguishing ServicePreview
|Section 4: Customer Service Systems|
The Service is in the System
Customer Service Systems
Shasta Leatherworks - Prineville, Oregon
Mike Domeyer - Shasta Leatherwors Lifetime Guarantee.
A Final Thought
|Quiz 1||11 questions|
If you can answer "true" to the following questions you have a grasp on what it means to give phenomenal service and keep your customers happy. If not, don't worry, you just have a little more work to do. Go back and review the materials again.
Since 1994, we have been meeting with and interviewing successful business builders. We have toured their facilities, met with their employees, observed their behavior, and recorded their stories. Our fieldwork has uncovered the critical practices successful entrepreneurs use to start and build thriving companies. When these practices are used in a new and growing venture, the probability of success goes up dramatically; when these practices are absent, the probability of failure is high. Our entrepreneurial training programs will teach you how to implement these critical practices in your own business. By mastering these concepts, you will greatly improve your odds for success.
Our team is comprised of individuals with extensive experience as entrepreneurs, business consultants and university professors. We also have an in-house film department that has interviewed and filmed hundreds of entrepreneurs around the world.
At The Main Street Entrepreneur, our mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. We help turn ideas into opportunities, opportunities into business models, and business models into thriving organizations. While doing so we pledge to maintain values of exemplary leadership, continuous improvement, distinguishing service, excellent efficiency, total integrity, and a broader contribution.