Customer Service: Keep 'em coming back!
3.5 (78 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
451 students enrolled
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Customer Service: Keep 'em coming back!

How to give the best customer service in your industry and keep those customers raving about your business.
3.5 (78 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
451 students enrolled
Last updated 7/2015
English
Current price: $10 Original price: $50 Discount: 80% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 34 mins on-demand video
  • 5 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Make your customers happy!
  • Create customers who spread word about your business
  • Exceed customer expectations
View Curriculum
Requirements
  • Open a new text document or grab a pen and paper and get ready to learn!
Description

Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically.

This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.

Who is the target audience?
  • Anyone who has any interaction with customers in any business should take this course!
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Curriculum For This Course
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Introduction: Who We Are
1 Lecture 01:21
+
Give Distinguishing Service
3 Lectures 04:48
Becoming The Best
02:06


Exercise 1
00:23
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The Importance of Customer Service
1 Lecture 05:20
+
Customer Service Strategies
1 Lecture 09:28
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Customer Service Systems
6 Lectures 18:42
The Service is in the System
02:22

Customer Service Systems
09:31

Shasta Leatherworks - Prineville, Oregon
04:14

Mike Domeyer - Shasta Leatherwors Lifetime Guarantee.
01:28

Exercise 2
00:25

A Final Thought
00:41

If you can answer "true" to the following questions you have a grasp on what it means to give phenomenal service and keep your customers happy. If not, don't worry, you just have a little more work to do. Go back and review the materials again.

Customer Service Questions for Thought
11 questions
About the Instructor
The Main Street Entrepreneur
3.6 Average rating
179 Reviews
2,159 Students
8 Courses
Build your dream company doing what you love.

Since 1994, we have been meeting with and interviewing successful business builders. We have toured their facilities, met with their employees, observed their behavior, and recorded their stories. Our fieldwork has uncovered the critical practices successful entrepreneurs use to start and build thriving companies. When these practices are used in a new and growing venture, the probability of success goes up dramatically; when these practices are absent, the probability of failure is high. Our entrepreneurial training programs will teach you how to implement these critical practices in your own business. By mastering these concepts, you will greatly improve your odds for success.

Our team is comprised of individuals with extensive experience as entrepreneurs, business consultants and university professors. We also have an in-house film department that has interviewed and filmed hundreds of entrepreneurs around the world.

At The Main Street Entrepreneur, our mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. We help turn ideas into opportunities, opportunities into business models, and business models into thriving organizations. While doing so we pledge to maintain values of exemplary leadership, continuous improvement, distinguishing service, excellent efficiency, total integrity, and a broader contribution.