Customer Service: Keep 'em coming back!

How to give the best customer service in your industry and keep those customers raving about your business.
3.9 (54 ratings)
Instead of using a simple lifetime average, Udemy calculates a
course's star rating by considering a number of different factors
such as the number of ratings, the age of ratings, and the
likelihood of fraudulent ratings.
312 students enrolled
$19
$50
62% off
Take This Course
  • Lectures 12
  • Length 40 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
Wishlisted Wishlist

How taking a course works

Discover

Find online courses made by experts from around the world.

Learn

Take your courses with you and learn anywhere, anytime.

Master

Learn and practice real-world skills and achieve your goals.

About This Course

Published 7/2015 English

Course Description

Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically.

This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.

What are the requirements?

  • Open a new text document or grab a pen and paper and get ready to learn!

What am I going to get from this course?

  • Make your customers happy!
  • Create customers who spread word about your business
  • Exceed customer expectations

What is the target audience?

  • Anyone who has any interaction with customers in any business should take this course!

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Introduction: Who We Are
Preview
01:21
Section 1: Give Distinguishing Service
Becoming The Best
Article
Entrepreneurs Discuss Distinguishing Service
Preview
02:19
Exercise 1
Article
Section 2: The Importance of Customer Service
The Importance of Distinguishing Service
Preview
05:20
Section 3: Customer Service Strategies
Strategies for Distinguishing Service
Preview
09:28
Section 4: Customer Service Systems
The Service is in the System
Article
Customer Service Systems
09:31
Shasta Leatherworks - Prineville, Oregon
04:14
Mike Domeyer - Shasta Leatherwors Lifetime Guarantee.
01:28
Exercise 2
Article
A Final Thought
Article
11 questions

If you can answer "true" to the following questions you have a grasp on what it means to give phenomenal service and keep your customers happy. If not, don't worry, you just have a little more work to do. Go back and review the materials again.

Students Who Viewed This Course Also Viewed

  • Loading
  • Loading
  • Loading

Instructor Biography

The Main Street Entrepreneur, Build your dream company doing what you love.

Since 1994, we have been meeting with and interviewing successful business builders. We have toured their facilities, met with their employees, observed their behavior, and recorded their stories. Our fieldwork has uncovered the critical practices successful entrepreneurs use to start and build thriving companies. When these practices are used in a new and growing venture, the probability of success goes up dramatically; when these practices are absent, the probability of failure is high. Our entrepreneurial training programs will teach you how to implement these critical practices in your own business. By mastering these concepts, you will greatly improve your odds for success.

Our team is comprised of individuals with extensive experience as entrepreneurs, business consultants and university professors. We also have an in-house film department that has interviewed and filmed hundreds of entrepreneurs around the world.

At The Main Street Entrepreneur, our mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. We help turn ideas into opportunities, opportunities into business models, and business models into thriving organizations. While doing so we pledge to maintain values of exemplary leadership, continuous improvement, distinguishing service, excellent efficiency, total integrity, and a broader contribution.

Ready to start learning?
Take This Course