Customer Service
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Customer Service

Each and every one of us serves customers, whether we realize it or not.
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
0 students enrolled
Last updated 6/2017
English
Curiosity Sale
Current price: $10 Original price: $35 Discount: 71% off
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Who We Are and What We Do
  • Establishing Your Attitude
  • Identifying and Addressing Customer Needs
  • In-Person Customer Service
  • Giving Customer Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate
  • Ten Things You Can Do to WOW Customers Every Time
View Curriculum
Requirements
  • A notebook and pen to take notes and a suitable internet connection to stream video
Description

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

Who is the target audience?
  • Anyone wanting to understand the customer service.
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Curriculum For This Course
12 Lectures
01:12:59
+
Let's Get Started
1 Lecture 02:10
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Who We Are and What We Do
1 Lecture 05:14
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Establishing Your Attitude
1 Lecture 10:45
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Identifying and Addressing Customer Needs
1 Lecture 10:11
Identifying and Addressing Customer Needs
10:11
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Identifying and Addressing Customer Needs II
1 Lecture 08:34
Identifying and Addressing Customer Needs
08:34
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In-Person Customer Service
1 Lecture 06:23
In-Person Customer Service
06:23
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Giving Customer Service over the Phone
1 Lecture 07:11
Giving Customer Service over the Phone
07:11
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Providing Electronic Customer Service
1 Lecture 07:23
Providing Electronic Customer Service
07:23
+
Recovering Difficult Customers
1 Lecture 08:06
Recovering Difficult Customers
08:06
+
Understanding When to Escalate
1 Lecture 03:50
Understanding When to Escalate
03:50
2 More Sections
About the Instructor
TBAE Team Building and Events
4.3 Average rating
2 Reviews
10 Students
11 Courses
Soft Skills, Teambuilding and Event Specialist

We all have strengths and weakness however whether you’re a CEO or cleaner, soft skills training is vital to any organisation to ensure your company culture is united in it’s approach…united in giving the best for it’s staff and delivering the best for your customer.

The team at TBAE would like to share our working and teaching experience as we embark on a journey to a better you! Are you working for a better you? Let’s get started!

TBAE offers non-accredited soft skills courses focusing on behavioral competencies for improved interpersonal skills. These interpersonal skills are essential for building relationships of trust, empathy, and productive interactions within your team. TBAE offers more than 70 skills training courses including courses such as anger management, conflict resolution, change management, creative problem solving, organizational skills, personal productivity, stress management and work-life balance.

With the wide range of skills courses available, you can easily choose the perfect course to complement your conference or team building event. The interpersonal skills learned in these courses can often be more valuable to a team’s long term success than many specific occupational skills. TBAE's soft skills courses are offered as part of / or as a team building / enrichment option.