Culture | How to Manage Team Conflict

Understand how to harness healthy conflict in teams and how to manage conflict conversations
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240 students enrolled
Instructed by Learoy Tonight Business / Management
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  • Lectures 12
  • Length 30 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 9/2015 English

Course Description

Culture is not so easily defined. We think about culture as the mix of ingredients to get a recipe right. How to manage team conflict with Learoy Tonight will provide you with the skills and knowledge to understand what drives culture and what you can do to create and foster the one that's right for you.

If you thought you were living in a world where conflict never exists, well I'm about to burst your bubble, because it does. If you already knew that but thought, 'Hey, my team members are adults – they'll figure it out themselves', then guess what? They won't.

The reality is, when you avoid conflict, it doesn't go away. It just bubbles under the surface, festers and creates divides. Between two individuals, it can likely become a situation whereby each person recruits on either side. This causes rifts across the whole team. In most cases, if you don't deal with it early, you'll be managing many of the symptoms before you ever get to the real cause.

Each lecture in this course has been carefully selected for you to explore how to implement relevant and meaningful strategies to support you as a leader and culture driver now and in the future.

This course will provide you with many tips and tricks you can utilize inside and out of your workplace, it will encourage and motivate you to really understand and support the environment you're trying to create.

Learoy Tonight is a fresh business with interesting and modern ideas towards education. Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We are excited about education and want to give you the opportunity to be the best you can be.

This course will take you approximately 30 to 45 minutes to complete and will cover ways you can tackle conflict head on, and embrace positive team conflict at work. Our content will give you the opportunity to listen to experts and understand relevant models for you to use on your journey to a strong team culture. This will be an experience to enjoy with a collection of videos, interviews and engaging imagery throughout our presentations.

This course is a small section of our Culture: In the Mix journey. If you would like to really challenge yourself, join us for the entire culture building experience.

What are you waiting for? Start tonight, be on your way to amazing culture tomorrow.

What are the requirements?

  • A keen readiness to learn and put it into practice
  • Access to a computer, tablet or iPad
  • Headphones or speakers to listen to videos

What am I going to get from this course?

  • Understand how perceptions create conflict
  • Determine factors that create unhealthy team conflict
  • Harness healthy conflict in teams
  • Communicate effectively in conflict
  • Manage conflict conversations
  • Balance speaking and listening in conversations

What is the target audience?

  • Anyone looking to boost their skills as a leader
  • Anyone with an interest in driving strong business and team culture
  • Anyone looking to develop their workplace into an environment where people want to be
  • Anyone with leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role
  • Anyone from a small, medium or large organisation

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Welcome to How to Manage Team Conflict
00:54

What's it all about?

Section 2: How Different Perceptions Cause Conflict
02:40

We know our perceptions become our reality, but let's explore how they also create conflict at work.

1 page

Let's take a look at a quote from Delores Huerta.

Section 3: Other Factors that Cause Conflict
03:37

Let's take a look at those things that create unhealthy workplace conflict.

04:26

Let's take a look at how conflict can escalate to crisis if not managed well.

Section 4: How we Communicate in Conflict
04:52

When conflict occurs, our choice of communication can make all the difference, as we see here.

1 page

How do you get to the truth when everyone is just being polite. Find out how to communicate authentically in this video.

Section 5: How to Deal with Conflict
05:38

Here we will explore how to deal with conflict and look at seven steps that can help you manage the conversation.

References -

  • Patterson, K, Grenny, J, McMillan, R, Switzler, A 2011, Crucial Conversations: Tools for Talking with the Stakes are High, McGraw-Hill, New York.
02:28

Here we will look at advocacy and inquiry and how it helps us understand when to speak and when it's more appropriate to listen.

2 pages

Let's take a look at the difference between advocacy and inquiry.

To understand yourself better, and how you might perceive or be perceived at work, click on the link under external resources for some free tests to assess your agreeability.

1 page

Let's take a look at the top ten things you can do to avoid workplace conflict.

Section 6: Congratulations! You now know how to Manage Team Conflict
00:43

Where to from here?

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Instructor Biography

Learoy Tonight, Bite Size Learning

Learoy believes that an investment in education is an investment in your future business. Learoy has a driving passion for outcomes, business return and creating engaging learning experiences.

Learoy Tonight is essentially bite size learning, it's all about learning that little bit now and implementing those new skills and knowledge in the workplace tomorrow.

Learoy isn't your typical education company. It's a forward-thinking, digital business that's leading the way. We've done the research and we're driving results through education. You'll see.

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