Cross-Cultural Communication Skills for Business

A concise, practical course in cross-cultural communication skills for business
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  • Lectures 16
  • Length 33 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2016 English

Course Description

This one-hour course is for people who want to learn core skills for dealing with cross-cultural difference, or refresh their knowledge about how to deal with cross-cultural challenges. If you are dealing with people from a variety of cultural backgrounds in your workplace, or travelling to a different country for work, then this course is for you.

The course begins by explaining why cross-cultural skills are key to the success of any business operating internationally, and challenges your assumptions about how you view people from other cultures. It also outlines the key patterns of cultural difference, including verbal and non-verbal communication, attitudes towards conflict, approaches to time and decision-making styles.

The second part of the course discusses What is culture? and explores several cultural frameworks that offer a useful way of measuring and categorising different cultures.

Having laid the foundations for cross-cultural communication, the course then takes you through some of the key challenges in working with people from different cultures, and practical strategies for overcoming these challenges.


Complete with quizzes and downloadable worksheets to test your cross-cultural knowledge, you will be able to submit questions to the instructors and start discussions with your peers to enhance your learning experience along the way.

What are the requirements?

  • No materials/software requirements for this course!

What am I going to get from this course?

  • Understand key cultural differences between people from different backgrounds
  • Understand essential cross-cultural frameworks
  • Understand the key challenges of working with people from elsewhere
  • Articulate the key skills required to build productive working relationships across cultures
  • Develop realistic expectations about working with people from different cultures

What is the target audience?

  • This course is for people who want to learn core skills for dealing with cross-cultural difference, or refresh their knowledge about how to deal with cross-cultural challenges. If you are dealing with people from a variety of cultural backgrounds in your workplace, or travelling to a different country for work, then this course is for you.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction and course overview
02:56

Welcome to Dearin & Associates' short course: Cross-Cultural Communication Skills for Business.

In this lecture we will introduce our presenters: Cynthia Dearin - the founder of Dearin & Associates, Kevin Law - one of our cross-cultural consultants, and Jemima Riley - our marketing & communications manager.

01:42

Massive growth in emerging-markets, such as the Middle-East region and Asia now means that companies can sell goods and services to markets they previously didn’t have access to. In this lecture learn why Cross-Cultural Training is important in the modern world.

01:27

Listen to Dearin & Associates founder, cross-cultural consultant with over a decade of experience - Cynthia Dearin talk why Cross-Cultural skills are key to business success in the modern world.

02:01

When dealing with people from other cultures it is important to know where your own assumptions are coming from and sometimes challenge them- in this lecture we discuss why this is the case and how to tackle this issue.

01:11

Cultural Differences have been a huge field of study by major sociologists. In this lecture we discuss how DuPraw & Axner outline six fundamental differences in a Cross-Cultural environment.

Section 2: What is culture?
02:48

This lecture provides a comprehensive explanation of what culture is. Students will be able to define what culture is after completing this lecture.

What is Culture?
3 questions
04:32

This lecture explains some of the academic frameworks which have been developed by social scientists to understand culture. Students will learn about the contributions of key intellectuals such as Geert Hofstede and Edward T Hall upon completion of this lecture.

Section 3: Working with Different Cultures; Key Challenges
02:36

This lecture identifies some of the challenges to relationship-building in a cross-cultural environment. Students will be equipped with various strategies to overcoming these challenges.

01:36

This lecture discusses some of the approaches to status and hierarchy in different cultures. Students will be able to identify different hierarchical structures and approaches to status upon completion of this lecture.

02:04

This lecture unpacks the approaches to time management among varying cultures. Students will understand how time is used and viewed by different cultural groups upon completion of this lecture.

01:36

This lecture explains the difference between high-context and low-context cultures. Students will be able to tell the difference between the two and what their respective approaches to communication styles are.

01:52

This lecture explains the decision-making structures and processes between different cultural groups. Students will be able recognise how power is distributed among different cultures and how this applied in a business setting.

01:33

This lecture examines how meetings and negotiations are structured and approached by different cultural groups. Students will be equipped with appropriate strategies to deal with any challenges that arise from these different approaches.

01:32

This lecture explores the way different cultural groups approach conflict and some of their conflict-resolution mechanisms. Students will have a broader view of conflict and some of the strategies necessary to resolve conflict in a cross-cultural setting.

01:58

This lecture discusses some of the common mistakes people make when encountering a new cultural environment and how to avoid making these mistakes. Students will have a broader view of etiquette and be able to apply strategies to avoid offending different cultural groups.

Working with different cultures: Key challenges
4 questions
Section 4: Course Summary
01:24

The team at Dearin & Associates hopes that this course has given you ample thinking material- from challenging your own stereotypes and assumptions about other cultures, to how to deal with your multicultural co-workers and work effectively across borders.

Thank you for taking this course and stay tuned for more from Dearin & Associates!

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Instructor Biography

Cynthia Dearin, International Business Expert

Cynthia Dearin is an international business expert, author of Amazon best-seller "Camels, Sheikhs and Billionaires: Your Guide to Business Culture in the Middle East and North Africa" and keynote speaker.

She owns Dearin & Associates, an international business consulting firm specialising in fast-growing emerging markets.

Cynthia's experience working in emerging markets, has made her aware that businesses face three big challenges when they think about taking their business to a new country:

-Lack of cultural awareness - they don't know enough about the culture of the new country and they find interactions with clients and suppliers difficult and closing deals successfully even harder.

-Lack of commercial intelligence - they don't know enough about the new market to prevent them from making expensive mistakes. Sometimes also they lack a sound export strategy.

-Lack of contacts - they don't have access to the right networks in their target market and struggle to get the best service and results.

Cynthia specialises in providing companies with the commercial intelligence and strategies, cultural skills and trusted contacts that they need to succeed in new countries.

She is also a keynote speaker on the topic of global leadership and emerging leaders - subjects she is passionate about and in her spare time she lectures in the Faculty of Business, Law and Economics at Melbourne's La Trobe University.

Instructor Biography

Jemima Riley, International Business Consultant

Jemima Riley is a management consultant with Dearin & Associates, an international business consultancy that helps companies to access capital and opportunities in fast-growing international markets.

Jemima has worked across a range of projects that build economic and cultural bridges between Australia and emerging markets, with a particular focus on the Middle East and North Africa (MENA) region, China and Indonesia.

Instructor Biography

Kevin Law, International cross-cultural consultant

Kevin has extensive international exposure, having studied on Kyoto University’s exchange program and at Stendhal University in Grenoble, France. Further to this, he has also worked in the education sector in Poland and Russia.

Kevin holds a Bachelor of Commerce and Arts combined degree from the University of New South Wales, majoring in Business Economics, Finance and Japanese Studies. He has currently returned to the University of New South Wales to complete a Masters of International Business.

He has a strong passion for cross-cultural management, languages and the diverse aspects of different cultures.

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