Cross-Cultural Communication: How To Flex Your Style
4.3 (306 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,626 students enrolled

Cross-Cultural Communication: How To Flex Your Style

Cross-Cultural Communication: Using Language Appropriately, Expressions, Gestures & Cues, Cultural Profiles & more!
4.3 (306 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,626 students enrolled
Last updated 1/2019
English
English [Auto-generated], French [Auto-generated], 4 more
  • German [Auto-generated]
  • Italian [Auto-generated]
  • Portuguese [Auto-generated]
  • Spanish [Auto-generated]
Current price: $11.99 Original price: $144.99 Discount: 92% off
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This course includes
  • 1 hour on-demand video
  • 6 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Effectively communicate with people from different cultures
Requirements
  • An open mind and willingness to learn
Description

Understanding how to effectively communicate cross-culturally, is more important today than ever before! If you want to gain a strong understanding for how to communicate with people from different cultures than this is the course for you! Cross-cultural Communication: How To Flex Your Style introduces you to a cultural profile which will help you understand how you perceive various cultures as well as different aspect of what makes people unique based on their personality compared to their cultural background. You will learn about Geert Hofstede's Model in detail, learning the six dimensions; power distance, individual vs. collective, assertiveness vs modesty, risk tolerance, short-term and long-term, and indulgence vs well-being. You'll learn all this and more and you'll learn how to do it in a way that's both informative and engaging!

What Will I Learn?

  • How you perceive culture
  • The various cultural profiles
  • Culture vs personality
  • Geert Hofstede's Model
  • Verbal and non-verbal cues 
  • How to build rapport with someone from any cultural background
  • Using language appropriately
  • Expressions and gestures
  • Pace and timing
  • The importance of culture
  • How to flex your style to better suit different cultures

And more!

This course is also full of examples and activities that allow you to practice what you are learning. Work with Lorraine over 6 exercises and multiple examples to develop your skills and competencies around cultural communication!

Learning cultural communications will benefit you professionally as you gain skills and acquire tools that will enable you to better communicate with your co-workers, virtual assistants, shareholders and customers! 

This course brings Lorraine's 25+ years of experience and industry know-how, to you! Her unique teaching style comes from her experience in presidential roles in 7 companies, in 6 countries around the world.

By the end of this course you will be able to confidently and effectively communicate cross-culturally, and by doing so, build stronger relationships, avoid offending people from different backgrounds and gain a better understanding of how to communicate with anyone!

We look forward to seeing you in the course!

Who this course is for:
  • Anyone looking to communicate effectively with people of different cultural backgrounds
  • Anyone looking to gain a better understanding for how to communicate with people from various parts of the world
  • Anyone who works with people from different cultures
  • Anyone looking to build stronger rapport in their relationships with people from different backgrounds
Course content
Expand all 34 lectures 01:14:19
+ Welcome To Cross-Cultural Communications
3 lectures 06:35

Welcome to Cross-Cultural Communication!

In this lesson, your instructor Lorraine Wiseman will share her experience as a global leader and expert in Cross-Cultural Communication. Lorraine will share the tools you will learn in this course.

Preview 01:47

In this lesson you will learn exactly what culture is!

Preview 04:07

In your own words, based on your definition of culture, select 5 different countries and describe their culture based on the information you have to date (without researching). Use your first impressions only.

Preview 00:41
+ Culture Defined
4 lectures 10:07

In this lesson you will learn about different definitions of culture from the perspective of countries; organizations; religious and communities.

Preview 05:02

In this lesson you will learn about your own mental models and the importance of putting them into perspective when thinking and collaborating with other cultures!

How Do You Perceive Culture?
03:09

In this lesson you will learn about how intercultural cooperation and communication is important to the success of the work place and the global platform of business!

Why Is Understanding Culture Important?
01:28

Using the 5 countries from Section 1, reflect on your perspective of those cultures and consider whether your perspective is based on facts or your assumptions as influenced by others.

Section 2 Exercise
00:28
+ Culture VS Personality
8 lectures 14:40

In this lesson we will define the characteristics of a cultural profile: dimensions of national cultures; differences according to region, ethnicity, religion, gender and class.

What Is A Cultural Profile?
02:36

In this lesson you will learn about the cultural profile of gender!

Cultural Profile - Gender
01:03

In this lesson you will learn about the cultural profile of generation!

Cultural Profile - Generational
01:57

In this lesson you will learn about the cultural profile of social class!

Cultural Profile - Social Class
01:20

In this lesson we will explore a personality profile, looking at the elements of human nature, our culture and our personalities.

What Is A Personality Profile?
01:49

In this lesson we explore the characteristics of personality: exploring DISC profiles and Myers- Briggs. 

http://www.humanmetrics.com/cgi-win/JTypes2.asp

http://www.discoveryreport.com/DiscoveryReportForm_quick.php

Looking At Personality Assessments
02:58

Let's look at cultural profiles and personality profiles and the risk of stereotyping.

Culture VS Personality Compared
02:29

Categorize each of the listed characteristics as a personality trait or a cultural trait.

Section 3 Exercise
00:28
+ Dimensions Of National Culture
8 lectures 20:56

In this lesson we will look at Hofstede's model and the seven characteristics used to define and differentiate culture.

Geert Hofstede's Model
01:09

In this lesson you will gain an understanding of the culture of power distance as it relates to families, society and the work place.

Power Distance
03:17

In this lesson you will gain an understanding of culture through the importance of the needs of the individual versus the needs of the collective.

Individual And Collective
04:13

In this lesson you will gain an understanding of the roles as defined by masculinity and femininity and the role of gender in culture.

Masculinity
02:49

In this lesson you will gain an understanding of culture through its reaction to uncertainty.

Risk Tolerence
01:37

In this lesson you will gain an understanding of culture through long and short-term orientation; future rewards versus tradition and preservation of 'face".

Short-term VS Long-term
02:04

In this lesson you will gain an understanding of culture through the tolerance for gratification of desires related to life and the need to curb such gratification through social norms.

Indulgence VS Well-being
01:38

Using Hofstede's model, compare the 5 countries you selected in Exercise 1; Compare and consider the similarities and differences between them; If you wanted to engage a company in that country, what approach to communication would you want to take? GO TO THIS SITE TO TRY OUT THE MODEL YOURSELF: https://www.hofstede-insights.com/product/compare-countries/

Exercise: Using Hofestede's Model
04:09
+ Recognition
4 lectures 12:28

In this lesson you will learn how about the verbal and non-verbal cues that may take place when communicating cross-culturally and how to build rapport.

How Will You Know How To Communicate?
02:30

In this lesson you will learn about the differences in food, pace, music, family values and education and how these aspects can tell you about a culture.

Individual Differences
04:30

In this lesson you will learn how to model that culture and we'll look at examples of where and when to flex your style.

Once You Know What To Do, What Do You Do?
05:03

Watch 5 of the videos linked in the attached PDF and look for cultural signals. What do these signals tell you about each of the cultures and how would you have to flex your style for each of these cultures?

Section 5 Exercise
00:25
+ Flexing Your Style
6 lectures 06:45

In this lesson we explore language and how to appropriately use language by simplifying the words that you use; what does simple language mean to you?

Using Language Appropriately
01:13

In this lesson we will look at knowing the cues and being ready to adapt to different ways of saying hello; the familiar, the formal, and the handshake vs the bow.

Personal Space
01:15

In this lesson we explore using caution when using expressions and idioms when communicating across cultures; do's and don'ts; understanding the use of your hands while speaking.

Expressions And Gestures
01:02

In this lesson we look at the speed at which you speak and how this may impact your ability to be understood; setting the right pace for your conversation; understanding the different definitions of on-time.

Pace And Sense Of Time
01:10

In this lesson you will gain an understanding about how to give feedback; when is it okay to be direct and when is it not?

Direct VS Indirect
01:38

Select one of the five links from the PDF from Section 5.  Describe the culture based on Hofstede's model and then describe how you may need to flex your style based on the past 6 elements.

Section 6 Exercise
00:27
+ Final Thoughts And Takeaways
1 lecture 02:48

Lorraine shares her final words of wisdom

Summary
02:48