CRM for beginners using Highrise CRM
4.3 (6 ratings)
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CRM for beginners using Highrise CRM

Learn Customer Relationship Management to take your sales efforts to the next level. A complete beginners guide to CRM.
4.3 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
51 students enrolled
Created by Samuel Avila
Last updated 6/2014
English
Current price: $10 Original price: $20 Discount: 50% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • By the end of the course, students will be able to use the basic functions of Highrise CRM to start the management of customers.
View Curriculum
Requirements
  • No requirements
  • Highrise CRM is free to use
  • Complete novice can use this system
Description

Customer Relationship Management systems or CRMs allow the accurate tracking and communication with customers. When organizations need to increase sales efforts or customer service efforts, they look to CRMs to help them manage their customers in a systematic and organized manner. This course is designed to teach beginners the fundamentals of CRM systems to ensure the immediate impact by a CRM user the same day. The fundamentals in this course can also be applied to other CRM systems for the same impact.

Who is the target audience?
  • CRM users
  • Entrepreneurs
  • Beginners
  • Customer Service Professionals
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Curriculum For This Course
Expand All 24 Lectures Collapse All 24 Lectures 01:09:11
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Introduction to the course
3 Lectures 04:18

Welcome to CRM for beginners. This lecture discusses a general introduction to the course.

Preview 00:46

This lecture discusses the different systems available to users. We also discuss and define CRM systems.

Preview 02:08

Highrise CRM is a free online solution that we use for this course. It is fully functional and can provide a user with a complete CRM.

Preview 01:24
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Highrise CRM Introduction
4 Lectures 10:00

Pricing structure for Highrise CRM, including the free plan.

Preview 02:38

This lecture discusses the different roles users employ when using a CRM system.

Preview 01:50

One of the primary functions of a CRM is contact management. In this lecture we discuss this function.

Preview 02:55

Task managment is the corner stone of a CRM system. This lecture discuses Tasks and their primary purpose in any CRM solution.

Task Management
02:37
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Navigation within Highrise CRM
1 Lecture 04:45

We begin the hands on portion of the course with a quick primer on logging into the CRM system. We also take our first tour of the online interface for Highrise CRM.

Logging In
04:45
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Data Population - Start using the CRM
4 Lectures 11:41

Adding information into a CRM is what this lecture focuses on. We begin by adding our first account into Highrise CRM.

Accounts - Adding your first
02:41

This lecture retains the hands on approach by adding our first contact into the CRM system. Adding contacts will allow the accurate tracking of our customers. This lesson is a corner stone for upcoming lectures.

Contacts - Adding your first
02:42

Changes happen, and being able to address those changes is crucial. This lecture addresses the need and ability to make changes to your exisiting accounts.

Editing your Accounts
03:05

Contacts are a much more fluid data point within any CRM. This lecture will teach you how to make changes, including deleting and modifying contacts already in the CRM system.

Editing your Contacts
03:13
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Tasks
4 Lectures 10:15

Tasks allow users to stay on track. CRM systems are excellent tools to accomplish that goal. In this lecture, we teach you how tasks function and how to add one to an existing contact.

Adding a task to a Contact
03:24

General tasks have a unique purpose inside Highrise CRM. In this lecture we show you what those purposes are and teach you to add a general task.

Adding a general task
02:25

This lecture has us editing an existing task. Changes are inevitable and being able to make quick concise changes within Highrise CRM will be a useful skill for any user.

Editing a task
01:52

Tasks are one of the primary tools within any CRM. Knowing how to use tasks is a key skill that should be learned. This lecture focuses on closing an existing task to ensure your workflow stays clean and effective.

Closing a task
02:34
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Notes
3 Lectures 10:12

We will explain notes in this lecture and show you hands on examples on how to create a new note within Highrise CRM.

Creating a new note
03:43

In this lecture we will demonstrate how to edit a note. Notes are very helpful when managing your customers. Having the abilty to quickly edit a note is a key skill to have.

Editing a note
01:21

This lecture will demonstrate how to adequatley manage created notes. We've discusses creating and editing notes. Having the ability to manage notes will prove to be an important skill to have.

Managing Notes
05:08
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Cases
1 Lecture 04:11

This lecture will explore Cases and their use within Highrise CRM. The Case module allows users to further organize their CRM data for more effective customer outreach.

What are Cases
04:11
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Deals
2 Lectures 04:40

Deals allow tracking of your monetary projects. This lecture will explore the fundamentals of the Deals module and how to use them.

What are Deals
00:57

Creating deals is a helpful tool inside of Highrise CRM. This lecture will demonstarte the creating of deals to track monetary projects.

Creating a Deal
03:43
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Putting it all together
1 Lecture 03:30

Putting is all together...This lecture explores an example workflow showing you all the skills learned in this course. The objective of this course is to teach you the basics to effectively start using a CRM on day 1. The obective of this lecture is to review a complete workflow.

Complete Sales Solution
03:30
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Conclusion
1 Lecture 05:39

Advanced functions include importing data from other sources, making adminstrative changes to the Highrise CRM system and creating custom fields.

Advanced functions
05:39
About the Instructor
Samuel Avila
4.3 Average rating
6 Reviews
51 Students
1 Course
Professor

I have been in the technology industry for 15 years. I've served in a number of capacities over the years all dealing with technology. The area which has always brought me the greatest satisfaction has been teaching. The last few years have been spent working for ISA3 Systems as a technology expert instructor. My courses and fields of instruction range from hands on programming to user interface courses. I've been involved in the sales industry as well and therefor felt I was qualified to teach courses for Udemy. I hold a Bachelor's Degree in Business from Loyola Marymount University and a Masters Degree in Technology from the University of Redlands. I enjoy teaching and look forward to continued enjoyment as a Udemy Instructor.