Whatever your position in the organization, you have to work with and for other people to get things done. Within every business environment, interpersonal friction is inevitable.
Making the situation worse is that today we are all overworked and overwhelmed.
Whether it’s your boss, colleagues, or direct reports, people are prone to react emotionally, and they may prioritize their own agendas instead of focusing on what you need from them. In turn, these behaviors cause you friction in the form of distraction, frustration, and work delays.
Here’s your chance to get immediate solutions for turning around every one of those difficult or out-of-control relationships.
This webinar provides the concrete tactics, sage advice, and proven techniques for alleviating the friction and discomfort in all of your business relationships.
About Your Instructor:
Sharon Melnick, PhD, is an executive coach and dynamic corporate trainer who combines leadership effectiveness coaching with behavior change methods she developed over ten years as a psychologist at Harvard Medical School. She is also a leading authority on practical techniques to help executives be resilient in high-stress conditions. Her clients have included, among others, Deutsche Bank, Monster Worldwide, Oracle Corp., Merrill Lynch, Pitney Bowes, Deloitte Consulting, UBS, Korn/Ferry International, Northwestern Mutual Financial Network, Visiting Nurse Service of NY, and Carpenter Technology.
This section examines dealing with the root cause of interpersonal situations that away from productivity at work.
How to understand and be self-aware of your brain and nervous system reactions.
Advice on handling people with a variety of personalities who keep you from completing your work.
Understanding how to gain leverage in any relationship, allowing you to influence others to get what you want.
How to approach awkward conversations and a specific process to get people to listen to what you have to say.
American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success.
AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, Webcasts and podcasts, conferences, corporate and government solutions, business books and research.
Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.