Creating Friction-Free Relationships

Tools for turning around every one of those difficult or out-of-control relationships you encounter at work
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  • Lectures 8
  • Contents Video: 1 hour
    Other: 37 mins
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 8/2014 English

Course Description

Whatever your position in the organization, you have to work with and for other people to get things done. Within every business environment, interpersonal friction is inevitable.

Making the situation worse is that today we are all overworked and overwhelmed.

Whether it’s your boss, colleagues, or direct reports, people are prone to react emotionally, and they may prioritize their own agendas instead of focusing on what you need from them. In turn, these behaviors cause you friction in the form of distraction, frustration, and work delays.

Here’s your chance to get immediate solutions for turning around every one of those difficult or out-of-control relationships.

This webinar provides the concrete tactics, sage advice, and proven techniques for alleviating the friction and discomfort in all of your business relationships.

About Your Instructor:

Sharon Melnick, PhD, is an executive coach and dynamic corporate trainer who combines leadership effectiveness coaching with behavior change methods she developed over ten years as a psychologist at Harvard Medical School. She is also a leading authority on practical techniques to help executives be resilient in high-stress conditions. Her clients have included, among others, Deutsche Bank, Monster Worldwide, Oracle Corp., Merrill Lynch, Pitney Bowes, Deloitte Consulting, UBS, Korn/Ferry International, Northwestern Mutual Financial Network, Visiting Nurse Service of NY, and Carpenter Technology.

What are the requirements?

  • A high-speed internet connection
  • A quiet location with no interruptions to view the content

What am I going to get from this course?

  • Ways to take the emotions out of charged situations and not get reactive
  • Strategies for staying poised and factual when other people are being emotional
  • How not to take things personally
  • Tactics for getting information and deliverables you need when someone isn’t coming through for you (and how not to go home bothered by the person every day)
  • Word-for-word scripts to get someone else to want to change his or her behavior
  • Tips for building greater trust among team members
  • Advice for navigating office politics so you no longer worry about how you are perceived
  • How to speak up and ask questions without fear of being judged and to accept help without feeling weak
  • The first thing to say in every meeting to make sure that the meeting will end quickly and to ensure you get and give the information you need
  • A simple, stress-free approach to awkward conversations (so you don’t have to avoid them)
  • Ways to influence others to get them to follow your requests

What is the target audience?

  • Managers, Supervisors, and Team Leaders
  • Human Resource staff and administrators

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
Read this Before Getting Started
Preview
5 pages
Program Slides
32 pages
Section 2: Friction and its Causes
05:08

This section examines dealing with the root cause of interpersonal situations that away from productivity at work.

07:36

Provides for managing the 50% of every relationship that you control by being impeccable and keeping your emotional reactions in check.

Section 3: Secrets of Self-Control
10:14

How to understand and be self-aware of your brain and nervous system reactions.

Section 4: Dealing with Difficult People
07:54

Advice on handling people with a variety of personalities who keep you from completing your work.

10:05

Understanding how to gain leverage in any relationship, allowing you to influence others to get what you want.

11:04

How to approach awkward conversations and a specific process to get people to listen to what you have to say.

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Instructor Biography

American Management Association, Training Solutions for Individuals, Organizations and Government Agencies

American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success.

AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, Webcasts and podcasts, conferences, corporate and government solutions, business books and research.

Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.

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