Andy Hanselman researches, speaks about, writes about and works with high performing businesses that are winning in today's ever increasingly competitive and crowded marketplaces! Andy has collaborated with Can Studios to develop a course with aims to arm you with the tools and techniques you need to deliver outstanding customer service, everytime.
Learn how to gain tonnes of new customers and keep your existing customers happy, by delivering the very best in customer service.
Keep your customers coming back for more with this customer service training
Make your company stand out from the crowd
Only 2% of people believe that customer experiences generally exceed their expectations. So regardless of the industry you're in, there's no easier way to outperform your competition than by delivering the highest quality of customer service.
After completing this training, you'll be able to seize this opportunity to get ahead of the competition.
Content and Overview
Customers are critical to the success of every business, so it's crucial that you impress with your customer service.
In today's market, competition is fierce and customers are becoming increasingly difficult to please. If you've ever felt the pressure of increased competition and rising customer expectations, then this is the perfect course for you.
Over 13 concise and information-packed lessons, you'll learn how to deliver better customer service. After just 1 and a half hours, you'll be ready to handle any customer service situation.
Starting with a detailed explanation of why exceeding customer expectations is more important than ever before, this training will then guide you through a step-by-step plan of how to impress every single customer you come into contact with.
Once you've mastered the art of creating delighted customers, you'll go one step further and learn how to transform these delighted customers into devoted customers who'll not only keep coming back for more, but will recommend you to others.
And if you've ever wondered how companies earn those rave reviews and social media praise, this course takes a detailed look at some real-life examples of how other businesses are delivering outstanding customer service.
Can Studios is an award-winning team of developers, designers and producers with over 15 years experience developing bespoke elearning materials and solutions. We've already created hundreds of hours of elearning materials and systems for all kinds of clients – from aid organisations to news agencies our work has spanned across educational, commercial, environmental, industrial and humanitarian fields.
We've teamed-up with leading industry experts to produce courses across a range of subjects in order to help your business flourish. We've worked with Social Media, HR Law, Customer Service and Public Speaking experts to give you the skills to spread the message about your business further and to increase your efficiency and effectiveness. With their knowledge and our production experience, we've made our learning concise and accessible for you.
Andy Hanselman helps businesses and their people create competitive advantage by ‘Thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! As a recognised expert on business competitiveness, he has spent over 25 years researching and working with successful fast growth businesses.
This has helped him identify the 7 Characteristics of 3D Businesses. Not the latest ‘fad’ or hyped ‘panacea’ for business success, nor a list of ‘do’s and don’ts, or ‘magical answers’, but proven methodologies and processes that help successful winning businesses get ahead, and stay ahead of their competitors.
Andy brings these lessons to life by speaking at events, conferences, workshops and seminars... and now video!