Create Delighted and Devoted Customers
4.2 (12 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
105 students enrolled
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Create Delighted and Devoted Customers

Andy Hanselman arms you with the tools and techniques you need to deliver outstanding customer service, everytime.
4.2 (12 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
105 students enrolled
Last updated 9/2015
English
Price: $50
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • 19 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
understand the benefits of customer delight identify and remove 'sales prevention officers' deal with customer disappointment create deligted and devoted customers
Build more successful customer relationships.
Use customer service to generate tangible business returns.
Never lose a single customer due to poor service.
Be confident enough to handle any customer service situation.
Understand how to deal with difficult or unhappy customers.
Acquire sought-after customer service skills that’ll make you a more valuable employee or employer.
View Curriculum
Requirements
  • Each section has downloadable handouts. We suggest you use these to work through the course.
Description

Andy Hanselman researches, speaks about, writes about and works with high performing businesses that are winning in today's ever increasingly competitive and crowded marketplaces! Andy has collaborated with Can Studios to develop a course with aims to arm you with the tools and techniques you need to deliver outstanding customer service, everytime.

Learn how to gain tonnes of new customers and keep your existing customers happy, by delivering the very best in customer service.

Keep your customers coming back for more with this customer service training

  • Create delighted customers who'll recommend you to all their family and friends.
  • Get ahead of the competition by turning delighted customers into devoted customers.
  • Identify the root causes of poor customer service within your company - and put a stop to them.
  • Turn dissatisfied customers into satisfied customers.

Make your company stand out from the crowd

Only 2% of people believe that customer experiences generally exceed their expectations. So regardless of the industry you're in, there's no easier way to outperform your competition than by delivering the highest quality of customer service.

After completing this training, you'll be able to seize this opportunity to get ahead of the competition.

Content and Overview

Customers are critical to the success of every business, so it's crucial that you impress with your customer service.

In today's market, competition is fierce and customers are becoming increasingly difficult to please. If you've ever felt the pressure of increased competition and rising customer expectations, then this is the perfect course for you.

Over 13 concise and information-packed lessons, you'll learn how to deliver better customer service. After just 1 and a half hours, you'll be ready to handle any customer service situation.

Starting with a detailed explanation of why exceeding customer expectations is more important than ever before, this training will then guide you through a step-by-step plan of how to impress every single customer you come into contact with.

Once you've mastered the art of creating delighted customers, you'll go one step further and learn how to transform these delighted customers into devoted customers who'll not only keep coming back for more, but will recommend you to others.

And if you've ever wondered how companies earn those rave reviews and social media praise, this course takes a detailed look at some real-life examples of how other businesses are delivering outstanding customer service.

Who is the target audience?
  • Anyone whose day-to-day job brings them into contact with existing customers, or people who could potentially become customers if handled correctly.
  • Small business owners and customer service professionals.
  • Anyone who wants to take their customer service skills to the next level.
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Curriculum For This Course
Expand All 33 Lectures Collapse All 33 Lectures 01:10:59
+
Introduction
3 Lectures 04:01
Intro
00:17


Intro (Summary)
00:11
+
What is Customer Delight
7 Lectures 11:49
What is customer delight? (Introduction)
00:24


So why is customer delight important (Summary)
00:33


What are the benefits of customer delight? (Summary)
00:25


What are the key steps a business can take? (Summary)
00:19
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Barriers to Customer Delight
9 Lectures 20:37
Barriers to customer delight (Introduction)
00:15

How can we create 'delighted' customers? (Video)
03:41

How can we create 'delighted' customers? (Summary)
00:32

'Sales Prevention Officers' - The causes (Video)
05:40

'Sales Prevention Officers' - The causes (Summary)
00:15

Shooting your 'Sales Prevention Officers' (Video)
05:29

Shooting your 'Sales Prevention Officers' (Summary)
00:30

Removing your 'Sales Prevention Officers' (video)
04:02

Removing your 'Sales Prevention Officers' (Summary)
00:10
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How To Create 'Delighted' And 'Devoted' Customers
11 Lectures 31:03
How to create 'delighted' and 'devoted' customers (Introduction)
00:18

How can we create 'delighted' customers? (Video)
04:25

How can we create 'delighted' customers? (Summary)
00:15

Real examples of 'customer delight' (Video)
09:47

Real examples of 'customer delight' (Summary)
00:17

How can we delight your customers? (Video)
02:49

How can we delight your customers? (Summary)
00:25

How to deal with disappointment (Video)
07:05

How to deal with disappointment (Summary)
00:23

Create devoted customers through consistency (Video)
05:03

Create devoted customers through consistency (Summary)
00:14
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Conclusion
3 Lectures 02:52
Conclusion (Introduction)
00:08

Conclusion (Video)
02:30

Conclusion (Summary)
00:13
About the Instructor
Can Studios
4.3 Average rating
16 Reviews
147 Students
2 Courses
eLearning Specialists

Can Studios is an award-winning team of developers, designers and producers with over 15 years experience developing bespoke elearning materials and solutions. We've already created hundreds of hours of elearning materials and systems for all kinds of clients – from aid organisations to news agencies our work has spanned across educational, commercial, environmental, industrial and humanitarian fields.

We've teamed-up with leading industry experts to produce courses across a range of subjects in order to help your business flourish. We've worked with Social Media, HR Law, Customer Service and Public Speaking experts to give you the skills to spread the message about your business further and to increase your efficiency and effectiveness. With their knowledge and our production experience, we've made our learning concise and accessible for you.

Andy Hanselman
4.2 Average rating
12 Reviews
105 Students
1 Course
Helping Businesses And People Be Dramatically And Demonstrably Different!

Andy Hanselman helps businesses and their people create competitive advantage by ‘Thinking in 3D! That means being Dramatically and Demonstrably Different! As a recognised expert on business competitiveness, he has spent over 25 years researching and working with successful fast growth businesses.

This has helped him identify the  7 Characteristics of 3D Businesses. Not the latest ‘fad’ or hyped ‘panacea’ for business success, nor a list of ‘do’s and don’ts, or ‘magical answers’, but proven methodologies and processes that help successful winning businesses get ahead, and stay ahead of their competitors.

Andy brings these lessons to life by speaking at events, conferences, workshops and seminars... and now video!