This quality management system will engage you quickly by breaking your improvement down into chewable bits that you can correct with little effort. It's also a program that's just plain fun to do, and at the same time super simple, and proven to be highly effective?
How to Set Up a Simple Quality Improvement System is a fun, simple and effective way to find solutions of almost any kind. It will rival any CQI or TQM program you'll find. Not only can you learn all you need to know in 2 hours, you could start implementing it while you're taking this course. And I'll guide you, so you can use your own improvement as your course project.
Set Up An Easy, Productive QM System Overnight, Literally
This complete quality improvement and quality management system generates:
and does this just by letting people do what they do best ~ their jobs.
Whether you’re a sole proprietor, or have hundreds, even thousands of employees, this system will help you tap the latent resources that lie within your employees, clients, and even your critics, and convert that knowledge into growth, improvement and profits for you and your company.
And talk about simplifying risk management: This is a program we used with great success in our rural hospital district. We not only used this CQI system to develop a very successful fall-prevention program for our elderly residents that reduced falls 40% over 8 months, but extended that program to a community-wide program designed to improve safety for all residents. That program was designed to interconnect all health care discharge planning with all fitness, health, and recreation programs in the community, right down to the public swimming pool. The point being that this simple system enabled us to create a very complex program involving a number of internal and external entities.
But our internal fall-prevention program was entirely the work of the staff from four different departments: Long Term Care Center, Physical Therapy, Dietary and Laundry.
Other improvements recovered $16,000 in fraudulent overcharges from a vendor to just one department for a single year; one month’s salary equivalent plus another $7,200 in administration expenses, by installing a convenience and safety device for employees; countless dollars and improved safety by improving medication storage; and many, many more improvements ~ all developed by employees. We also created dozens of new, grant-fundable programs that expanded our services and met needs that weren’t previously met. I’ll tell you how they did it, and teach you to do this for your business.
You'll learn how the LTCC reduced their employee turnover of 135% to about 5% per year. No one wanted to leave anymore. Employees were happy. Patients (customers) were happy. You, too, can have happy employees.
And you'll learn how to overcome the most common reasons to resist change.
Just post your questions in the discussion area of the course and I’ll guide you in applying this system to your situations.
Introduction to quality management; My qualifications; what this system is capable of helping you do; Why include philosophy and preparations; A system so simple you'll have it up an running in a couple days; And one so effective, you'll make improvements within weeks.
Download the 92 page book that accompanies this course, "CQI/TQM for the Rest of Us".
A CEO started with a market analysis of services provided, duplicated, and needed, and developed her plan, a Continuum of Care using this system. This gives an idea of how you could use the system for planning your business goals.
This lecture describes what you will learn about this CQI system, and what you will be able to do when you complete the course.
A few questions to reinforce what was covered in Section 1
You will learn some of the immediate results to expect after implementing this system, as well as: What CQI is and is not; What it accomplishes; That it is a management system not a task; and That quality is an illusion.
This system relies on establishing sound foundations based on the philosophy of a successful quality management program. You will learn what these are in this lecture.
To review why these specific points make a solid foundation for success.
The specific features, and the benefits to expect, that make this CQI system successful. I include real life examples of how the system was applied to creating new programs and services, and what the outcomes were.
It's all about perception. Success follows an objective non-blaming approach to solutions. You'll learn how to see through your customers' eyes and solve problems without blaming other people.
Empowered employees excel and create growth. Learn how to empower your employees while creating a coordinated and harmonious work environment.
Changing organizational relationships changes the perception of what an employee is permitted to accomplish, and how they go about doing it. This organization chart illustrates how that works.
CQI is synergistic. That is, each feature not only has it's own benefit, but enhances the benefits of the other features. The result is greater than the sum of individual benefits, yet each is so simple.
This section discusses the specific preparations and changes Board Members and managers must make for this CQI system to succeed
More steps to consider; 5 reasons things go wrong.
People are often resistant to change. Here are some typical arguments I've had to deal with defending employees' resistance to change, and how to respond to these arguments.
Three divisions of your business. How to identify where the problem is. Knowing the relationship between these three groupings will help you find your root cause AND your solution. Learn about the core piece of documentation that spells your problem out, precisely.
The first of the three forms used in this system, the CQI Worksheet is explained in detail.
The second form(s) are the variations of the data collection form. You'll learn how to set up forms for collecting one, or multiple, data types, and how to do this with consistency.
The third form is the audit summary form which you use to summarize your analysis of your data.
10 questions about the forms you'll be using
In less than 7 minutes you'll learn how to write specific and measurable criteria that will pass anyone's scrutiny. ~ IN LESS THAN 7 MINUTES ~ I promise! Oh, and you'll also learn how to calculate that threshold met.
A review of the process for implementing a quality improvement action plan, when to do an audit, and how to follow through on the complete cycle.
Where to find information for further reading and procedures for implementing and running your CQI system in this course.
While working as a respiratory therapist, I was given an opportunity to write a grant proposal for a co-worker, which was funded. This opened many doors for me, including the opportunity to become a professional grant writer, CQI Coordinator, Risk Manager, and to develop patient programs for a rural hospital district.
Over the next ten years I learned enough from our mistakes to begin developing a strategic grant planning and management system. This eventually became one that was, also, STRESS-FREE.
Our original book, CQI/TQM for the Rest of Us, was published and sold in the US, Canada, and Australia. We also presented as a workshop to health organizations in four states.
I then began writing ebooks on a regular basis, the next one on becoming a grant writer, followed by others on starting businesses on a shoestring. And now, I'm turning my 30+ years experience into classroom and home study courses on working from home or from a mobile office (full time travelers.) My video courses here are based on those courses.