
In this lecture you build a working agreement with one person on your team, block by block, so you find out what that person expects instead of guessing it.
This course is built from five disciplines: generational theory, the management system for the youngest cohort, motivation, inclusion and feedback.
The map of the course
A simple dictionary for reading lectures from other fields as work with your own team
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the Working Agreement Sheet and fill in one line after each lecture.
Tools in this lecture
Files to download (1)
Builders and Baby Boomers
Generation X
Generation Y
Generation Z and Generation Alpha, and what shaped each
Tools in this lecture
Models and methods explained (1)
Digital natives, and what that changes in practice
The social types inside the cohort
Global participation as a default expectation
Where the popular description of them is simply wrong
Why this cohort is more susceptible to influence
What they actually use each platform for
Fear of missing out as a behavioural driver
What this means for how you communicate internally
Tools in this lecture
Ready to use on the slides (1)
Services and apps shown in this lecture (3)
Models and methods explained (1)
Their view of what a job is for
How they form and join teams
Their priorities and expectations
Development paths, and what attracts and keeps them
Tools in this lecture
Ready to use on the slides (2)
The four foundations of leadership they respond to
Learning by searching, and what it does to expertise
What the role of a teacher becomes
Digital learning, and its limits
Tools in this lecture
Ready to use on the slides (4)
Services and apps shown in this lecture (3)
Models and methods explained (3)
What wellbeing means to them, across five dimensions
Emotional and physical
Social and financial
How they set goals, and how to work with that
Tools in this lecture
Models and methods explained (1)
The demographics and the share of the workforce by 2030
Five traits: digital-first, purpose-driven, growth-hunting, health-aware, AI-native
How they differ from the generations either side of them
Short average tenure read as a growth strategy, and what ignoring it costs
Tools in this lecture
Files to download (3)
Ready to use on the slides (11)
Models and methods explained (3)
The money, meaning and wellbeing formula
Seven elements: flexibility, growth, purpose, mental health, technology, inclusion, transparency
The benchmarks behind each, and the ones worth arguing with
Mapping what competitors offer, and building your own canvas
Tools in this lecture
Files to download (6)
Ready to use on the slides (10)
Models and methods explained (2)
The funnel from awareness to hire, with realistic conversion
The channels, and the return on each
Skills-first hiring, and an experience built for speed and mobile
The tools compared, and the metrics that matter
Tools in this lecture
Files to download (5)
Ready to use on the slides (12)
Models and methods explained (1)
Why so many leave inside the first six weeks
The five stages from pre-boarding to the 90-day review
Personalising the path, and where a human is required
Time-to-productivity, 90-day retention and the buddy rules
Tools in this lecture
Files to download (4)
Ready to use on the slides (12)
Models and methods explained (4)
Why the annual review fails a generation that wants weekly signal
Goals plus regular check-ins plus real-time recognition
The situation-behaviour-impact model, with scripts
Tracking performance without turning it into surveillance
Tools in this lecture
Files to download (3)
Ready to use on the slides (15)
Models and methods explained (2)
Base, variable and non-financial components
Financial insecurity as a live retention factor
Purpose, and the employer's public positions
Burnout rates, and recognition that happens in real time
Tools in this lecture
Files to download (3)
Ready to use on the slides (13)
Models and methods explained (5)
How this generation actually learns, and where
Microlearning architecture: short modules, video-first, peer learning
Adaptive paths and skills gap analysis
The career lattice instead of the ladder, and the fear of asking to move
Tools in this lecture
Files to download (3)
Ready to use on the slides (10)
Models and methods explained (6)
The five drivers of leaving, in order
Which data to collect to build a forecast
Predictive analytics and early warning
Stay interviews instead of exit interviews, and the cost of turnover
Tools in this lecture
Files to download (3)
Ready to use on the slides (11)
Models and methods explained (3)
Manager as mentor rather than authority
Five competencies: empathy, transparency, coaching, tech fluency, purpose alignment
Channels, frequency and tone, and what radical transparency costs
Running a team spanning three generations, and resolving the real conflicts
Tools in this lecture
Files to download (3)
Ready to use on the slides (16)
Models and methods explained (3)
Five maturity levels from ad hoc to optimised
A roadmap with priorities, owners and budget
Calculating the return, with a formula and benchmarks
The ten indicators, and how to present the strategy upward
Tools in this lecture
Files to download (3)
Ready to use on the slides (15)
Models and methods explained (2)
What a person's motives actually are
The reasons people work, beyond the obvious one
How motivation is measured in an organisation
Tools in this lecture
Ready to use on the slides (1)
Services and apps shown in this lecture (1)
Models and methods explained (3)
How motivation translates into output
A different way of looking at effectiveness
Where the link breaks
Tools in this lecture
Ready to use on the slides (1)
Models and methods explained (3)
How everyday culture operates on motivation
What gets in the way of it structurally
How Google and Netflix approach this
Building a culture people of any age choose to stay in
Tools in this lecture
Ready to use on the slides (1)
Models and methods explained (4)
The link between employee loyalty and customer loyalty
How loyalty is measured
The factors that raise it
What a self-managed organisation is, and why loyalty runs high in one
Tools in this lecture
Ready to use on the slides (4)
Models and methods explained (1)
What the Gallup research established
The twelve motivating factors
Raising engagement in practice rather than in a survey
Tools in this lecture
Ready to use on the slides (10)
Models and methods explained (3)
Motivation 1.0, 2.0 and 3.0
Routine work against work that requires judgement
Why carrot and stick stopped working, for everyone rather than the young
The three elements that replaced it
Tools in this lecture
Ready to use on the slides (3)
Models and methods explained (4)
Our own judgement, and where it comes from
What the subject actually covers
How it affects business results
Legal requirements and equality of rights
Tools in this lecture
Ready to use on the slides (2)
Models and methods explained (9)
What good training on this looks like
Relationships and values
Prejudice, and how it operates unnoticed
Discrimination, including the version nobody intends
Tools in this lecture
Models and methods explained (1)
Needs assessment first
Designing the session
Setting the goal for it
How perception actually changes, if it does
Tools in this lecture
Ready to use on the slides (6)
Models and methods explained (1)
This course contains the use of artificial intelligence.
There are now teams with thirty-five years between the oldest and youngest member. The same rule motivates one and drives the other away. Here are 342 tools to lead them as one team: 213 ready-to-use question lists, procedures, templates and AI prompts, 84 models and methods, 8 services shown on screen and 37 working files.
Open a lecture, take the generational matrix, and map your team today.
Why one approach fails across generations
Gen Z leaves within a year, experienced people feel overlooked, feedback lands differently for each age, the EVP speaks to nobody in particular, and managers explain everything with stereotypes instead of a system.
What changes after this course
You see what each generation expects, the offer and onboarding work for all of them, feedback and recognition land, and managers lead with a system instead of stereotypes.
What is inside: 342 tools, counted lecture by lecture
You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.
Where the tools are
Generations and work (2 sections, 19 tools). Generational theory, the youngest workers, leadership and wellbeing.
The management system (2 sections, 114 tools). Portrait, offer, EVP, onboarding, feedback and rewards.
Retention and the manager (2 sections, 78 tools). Learning, retention and the manager roadmap.
Motivation (2 sections, 36 tools). The common denominator, loyalty and engagement.
Beyond age (2 sections, 63 tools). Bias, inclusion, facilitation and evaluation.
Feedback and recognition (2 sections, 41 tools). Feedback across generations, loops, personality and recognition.
Who is teaching
I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe. I am also a founder and lead the strategy of my own academy.
Several times I had recruiters over 50 in my teams. Once I hired a woman who told me herself she was over 50 into a recruiting team where the youngest was about 20 and the average age about 27. She got along brilliantly with everyone. Earlier, at Alfa-Bank, I hired a call centre operator over 60 into a team of twenty-year-olds, and she became the heart of the team. Age differences become a problem when the system ignores them, not when people meet.
How to use the course
Start with generational theory, then build the system, retention, motivation, inclusion and feedback. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.
What is included
Where to start
Write down the age range in your team and one thing each group asks for, then open the first section. Enrol now and start your first lesson today.