
Learn how cloud-based CRM centralizes customer relationships—customers, vendors, partners—and handles leads across channels through marketing automation, sales force automation, and contact center and service automation.
Explore how to customize Zoho CRM by tailoring module layouts, fields, and permissions for leads and campaigns, and configure lead conversion mapping and call numbers.
Discover how to customize Zoho CRM modules and templates, rename fields, adjust layouts, and manage permissions, while organizing public and personal email templates with analytics like open and click rates.
Create and customize tab groups (up to 25 types) in Zoho CRM to organize modules like leads, deals, price books, and invoices; manage visibility and automation rules for efficient workflows.
Create a contact for an account, assign the contact owner (account manager), link the contact to the ABC Company Ltd, and capture email, phone, skype, birth date, and profile picture.
Learn how Zoho CRM handles vendors within vendor management, including creating vendor accounts, adding vendor contacts, and connecting vendor details to purchase orders.
Learn to create and manage campaigns in Zoho CRM, build task lists, design email templates, set due dates and budgets, and track expected revenue and costs.
Discover how to use Zoho CRM dashboards to track sales leads, pipeline by stage and probability, and campaigns, with account, contact, and case dashboards for origin, priority, and status.
Explore visualizing sales leads by status in Zoho CRM using area graphs, charts, and dashboards, edit and customize graphics, and navigate reports to forecast and analyze data.
Looking for a better way to manage and grow your business? Customer relationship management (CRM) software can surely be a great help. Let’s how you could utilize the features of Zoho CRM software effectively through this training. Zoho CRM is the name of an on-demand, SaaS-based CRM software designed to manage sales, marketing, contacts, customer support and other business functions. In this course, we will be learning the followings: Introduction to Customer Relationship Management , Overview of Zoho CRM , Pricing & Account Activation , Learn the User Interface , Working with Vendors & Purchase Order , Working with Products , Working with Campaigns , Working with Price Books , Working with Leads , Working with Deals & Quotes , Working with Sales Order & Invoices , Working with Activities & Projects.