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Keep shoppingCrisis Management: Risk, Response & Business Recovery [EN]
2,816 students
Crisis Management: Risk, Response & Business Recovery [EN]
Crisis management | risk management | ISO 31000 | business continuity plan | crisis communication | change management
Last updated 8/2026
English
English [Auto],
What you'll learn
- Build a risk register using ISO 31000: identify, assess, reduce and escalate risk before it becomes a crisis
- Diagnose what actually broke using root cause analysis rather than reacting to the loudest symptom
- Prioritise in the first days of a crisis with Pareto, bottleneck analysis and an impact-versus-cost matrix
- Run operations without budget: hiring, pay, benefits and development when the money is gone
- Decide who to keep and who to let go, using structured assessment instead of instinct
- Communicate bad news to employees before they hear it elsewhere, and collect honest feedback anonymously
- Lead the organisation through change with Kotter's eight steps so the recovery survives past the emergency
- Hold your own leadership steady under pressure, and keep the team functioning when you are not certain either
- Learn alongside Mike's 1.6 million students from 185 countries
- Get the author's experience from Preply, Wargaming, iDeals and Alfa-Bank
Explore related topics
Course content
16 sections • 44 lectures • 22h 49m total length
Requirements
- No background in risk management or crisis response is required
- Responsibility for a team, function or company — this is a course for people who decide, not observe
- Willingness to look at your own organisation's weak points honestly
- English at an intermediate level or above, since all lessons are in English
- A spreadsheet or document tool for the risk register and contingency plan
Description
This course contains the use of artificial intelligence.
The crisis does not begin on the day everything breaks. It begins months earlier, in a risk nobody wrote down.
What is going wrong right now
Your organisation has no register of what could go wrong, so the first sign of trouble arrives as a surprise. When it does, everyone reacts at once: the loudest problem gets the attention, decisions are made on incomplete information, and the communication vacuum fills with rumours faster than you can fill it with facts. Then come the cuts, made under time pressure and defended badly, and the people you most needed to keep are the first to leave, because they had options. Six months later nobody can explain what actually caused any of it.
What changes after this course
You will see the risk before it fires, because you will have built the register and know which controls sit where. When something does break, you will diagnose the real cause instead of the visible one, prioritise where the damage concentrates, and decide with a structure rather than adrenaline. You will run the company through the hard months — pay, hiring, development, difficult exits — without pretending the money is there. And you will communicate in a way that keeps people with you, because they hear it from you first.
Your instructor
Mike, the number one HR instructor on Udemy, with more than 1.6 million course enrolments and over 150,000 professionals trained. Holder of PHRi and SHRM-CP certifications and HRCI representative in more than 10 countries. Built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals through periods of rapid change and contraction.
How the course is built
The course follows a crisis from before it starts to after it ends. It opens with risk itself: what human risk is, how to model it with heat maps and the fraud and safety triangles, the 4I model, and the full ISO 31000 cycle of finding, assessing, reducing and escalating risk, including top-management risk and the three lines of defence. The second block is diagnosis under pressure: framing the problem, root cause analysis with 5 Whys and Ishikawa, Pareto prioritisation, and structured idea generation when the obvious answers have run out. The third block is running the organisation with no budget: hiring, pay, benefits, training, performance and the decision about who stays. The fourth is change leadership through Kotter's eight steps, so the recovery holds. The fifth is communication — segments, channels, bad news and measurement. The course closes with leadership under pressure: styles, motivation, burnout and restoring discipline.
What is included
• Lifetime access to all course materials
• Active instructor support in the Q&A section
• Udemy Certificate of Completion
• Practical assignments and real business cases
• A section with additional courses, tools and resources
Why start now
You cannot build a risk register during the emergency, and you cannot learn to communicate badly-timed news while delivering it. The people who get trusted with a company in trouble are the ones who prepared before it was in trouble. Enrol now and start the first lesson today.
Who this course is for:
- Managers and directors who will be the ones deciding when something goes badly wrong
- Founders and business owners without a risk function to fall back on
- Operations and HR leaders running the company through downturns and restructuring
- Project and programme managers whose initiatives keep colliding with emergencies
- Team leads who have to keep people working while the ground shifts
- Consultants advising organisations in trouble
- Anyone who has been through a crisis unprepared and does not want a repeat