Zendesk for Customer Service Agents Training Course
What you'll learn
- The basics of customer support in Zendesk
- How to update and solve tickets as an agent
- Everything you need know to use Zendesk as a Customer Service Representative
- How to efficiently work as an Zendesk agent
- Computer with internet access
- Zendesk subscription or free Zendesk trial
Let’s learn how to solve tickets in Zendesk. You will see how to work efficiently on customer questions in the popular ticketing system. Learn everything you need to know to use Zendesk as a Customer Service Representative - for your current job or your new role!
We will start with the basics such as where tickets come from and who sends them
Then we'll move to Tickets, all the details about tickets and how to work with them
I'll show you how and why to personalise your Zendesk for agents
Once you got the hang of it we'll go on to increase your efficiency with all the functionality Zendesk has to offer.
I will demonstrate everything we discuss in a test environment. You can follow along on your own screen. And if you don’t have a Zendesk license at the moment, I will explain how to get a free trial version.
Also, you will have the opportunity to test your knowledge with quizzes.
And we support building new schools: We follow the buy-one-give-one principle and donate one brick for every student that joins us!
Join hundreds of students that already learned how to use Zendesk.
Training delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, a Certified Zendesk Select partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.
Who this course is for:
- Members of support teams that are using Zendesk
- Customer Service Representatives that want to learn Zendesk
- Small Business owners that want to use Zendesk for their business
Guidoo Services Ltd. is a company that provides professional services to companies. Guidoo is an official Zendesk partner.
About Nils (the trainer)
Nils worked at Zendesk from 2011 to 2016 as a consultant. He enabled hundreds of teams through his consultancy and training. After that, Nils started his own company to provide help companies improve their customer service. He and his teams work with businesses from various industries and very different in size.
Why can Guidoo help you learn about Zendesk?
Nils has been teaching people like you everything he knows about Zendesk through classroom and online training. He shared his knowledge and tips with thousands of students.
Our happiness guarantee:
There's no risk in enrolling in any of our courses. You have a 30-day money-back guarantee if you don't like it. And I'm continually improving my courses so that they stay up to date and the best they can be.
Making difficult things easy
People compliment me on easily explaining technical or complex topics. I'll teach you the skills needed for making it in Customer Service.
I've been in sales and consultancy for over 20 years. My experience in Customer Services reaches back over 10 years.
When I worked at Zendesk, I started training people on the platform, remotely and in-person.
Since then, I started my own company (Guidoo Services) and focussed on professional services and training.
Looking forward to having you in my class