Zendesk Training for Customer Service Agents
- 2 hours on-demand video
- 2 articles
- 5 downloadable resources
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
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- The basics of customer support in Zendesk
- How to update and solve tickets as an agent
- Everything you need know to use Zendesk as a Customer Service Representative
- How to efficiently work as an Zendesk agent
- Computer with internet access
- Zendesk subscription or free Zendesk trial
If you want to know how to solve tickets in Zendesk and how to work on customer questions efficiently this course is for you. You will learn everything you need to know to use Zendesk as a Customer Service Representative for your current job or your new role.
We will start with the basics such as where tickets come from and who sends them
Then we'll move to Tickets, all the details about tickets and how to work with them
I'll show you how and why to personalise your Zendesk for agents
Once you got the hang of it we'll go on to increase your efficiency with all the functionality Zendesk has to offer.
I will demonstrate things in a demo environment and you can follow along on your own screen.
Training delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, a Certified Zendesk Select partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.
- Members of support teams that are using Zendesk
- Customer Service Representatives that want to learn Zendesk
- Small Business owners that want to use Zendesk for their business