Zendesk for Customer Service Agents-Complete Training Course
What you'll learn
- How to deal with tickets in Zendesk like a PRO
- How to be productive with Zendesk
- Best practices on how to use Zendesk
- Tricks and tips that will make you standout
Requirements
- Free Zendesk trial or existing company subscription
Description
Welcome! I am here to help you learn quickly how to use Zendesk like a PRO!
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Beginners welcome: no need to know anything about Zendesk.
Zendesk can be challenging to learn on your own without guidance from an experienced trainer. In this course, I will walk you through every step of using ZendeskL in an easy to undertand way for the absolute beginner.
This course will give you a deep understanding of Zendesk's functionality by using hands-on, contextual examples designed to showcase why Zendesk is awesome and how how to use it for customer support.
In this Zendesk course you will learn:
· How to setup a free trial account with Zendesk
· Get familiar with the Zendesk interface
· How to create tickets on behalf of customers
· All the ticket options
· How to merge, delete and change status of tickets
· How to recover deleted tickets
· How to setup your Agent Profile
· How to use macros to automate your wokr
· How to create new macros
· How to use the options available under your account
· Tips and tricks on Zendesk productivity
· How to use shortcuts
· How to search Zendesk like PRO
· How to create custom ticket fields
... and much, much more!
Enroll today and enjoy:
Lifetime access to the course and all future updates
3 hours of high quality, up to date video lectures
Practical Zendesk course with step by step instructions on how to implement the different features
Thanks again for checking out my course and I look forward to seeing you in the classroom
Who this course is for:
- Customer Service Agents
- Employees in companies that use Zendesk
- Aspiring Customer Service Agents
- Anyone looking to implement Zendesk in their company
Instructor
![George Smarts](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.5 Instructor Rating
- 10,212 Reviews
- 72,134 Students
- 28 Courses
Hello!
I am a PM and data geek with 10 years worth of experience working for Fortune 500 companies. The past decade was a really challenging and fulfilling one that allowed me to work on multiple complex international projects in the IT industry.
I have experience with most of the Project Management software tools on the market and would love to share my knowledge and best practices from the industry.
Here are some of the topics that I love teaching and why:
- Project Management software tools - I love finding new useful features and utilizing them to increase the collaboration and success of projects. I have used all the well known Project Management software tools on the market.
- Data related topics - I have led and participated in dozens of different Data related projects and initiatives. I am a data geek and love to share my knowledge on the topic.
- Productivity software tools - one of my secrets to success is that over the years I have used software tools to increase my productivity and motivation to get things done.
The aim of my courses is to help you achieve one of the following:
- Get the next promotion at work by utilizing software tools to set yourself apart from the competition
- Become better at managing projects by utilizing industry best pracrices
- Become better at managing the collaboration within your team
- Make your resume standout by adding trending skills
- Improve the operations of your own business
My mantra is teaching by doing. Let's get going!