Training for Zendesk Administrators
What you'll learn
- How to set up and configure Zendesk Professional
- What are business rules and how to configure them
- Basics of reporting
- Setting up Email, Web Widget, Facebook & Twitter
- Routing of tickets to agents
- Design and creation of workflows
Requirements
- Computer with internet access
- Zendesk (either a subscription or a free Zendesk trial)
- No programming skills required
Description
You will learn how to configure Zendesk and set up business rules and workflows. This course is will teach you how to become Zendesk administrator to make changes to the settings and implement it in your company.
We’ll cover Zendesk Support Professional edition with its Email and Web Widget channels, the mechanics of business rules all the way to basic reporting.
Who this course is for:
- Beginners and advanced users - no programming skills required
- CS Team managers that need to configure the system
- IT administrators that look after platforms
- Small Business owners that want to use Zendesk for their business
- Customer Service Representatives that want to move beyond just working on tickets
Instructors
- 4.6 Instructor Rating
- 1,515 Reviews
- 3,615 Students
- 3 Courses
Guidoo Services Ltd. is a company that provides professional services to companies. Guidoo is an official Zendesk partner.
About Nils (the trainer)
Nils worked at Zendesk from 2011 to 2016 as a consultant. He enabled hundreds of teams through his consultancy and training. After that, Nils started his own company to provide help companies improve their customer service. He and his teams work with businesses from various industries and very different in size.
Why can Guidoo help you learn about Zendesk?
Nils has been teaching people like you everything he knows about Zendesk through classroom and online training. He shared his knowledge and tips with thousands of students.
Our happiness guarantee:
There's no risk in enrolling in any of our courses. You have a 30-day money-back guarantee if you don't like it. And I'm continually improving my courses so that they stay up to date and the best they can be.
- 4.6 Instructor Rating
- 1,515 Reviews
- 3,615 Students
- 3 Courses
Making difficult things easy
People compliment me on easily explaining technical or complex topics. I'll teach you the skills needed for making it in Customer Service.
My experience
I've been in sales and consultancy for over 20 years. My experience in Customer Services reaches back over 10 years.
When I worked at Zendesk, I started training people on the platform, remotely and in-person.
Since then, I started my own company (Guidoo Services) and focussed on professional services and training.
Looking forward to having you in my class
Nils