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Training for Zendesk Administrators
2,202 students
Training for Zendesk Administrators
Learn how to set up and configure Zendesk Support Professional Edition
Created byGuidoo Services, Nils Rebehn
Last updated 9/2022
English
What you'll learn
- How to set up and configure Zendesk Professional
- What are business rules and how to configure them
- Basics of reporting
- Setting up Email, Web Widget, Facebook & Twitter
- Routing of tickets to agents
- Design and creation of workflows
Explore related topics
Course content
8 sections • 43 lectures • 3h 32m total length
Requirements
- Computer with internet access
- Zendesk (either a subscription or a free Zendesk trial)
- No programming skills required
Description
You will learn how to configure Zendesk and set up business rules and workflows. This course is will teach you how to become Zendesk administrator to make changes to the settings and implement it in your company.
We’ll cover Zendesk Support Professional edition with its Email and Web Widget channels, the mechanics of business rules all the way to basic reporting.
Who this course is for:
- Beginners and advanced users - no programming skills required
- CS Team managers that need to configure the system
- IT administrators that look after platforms
- Small Business owners that want to use Zendesk for their business
- Customer Service Representatives that want to move beyond just working on tickets