Communication: The Ultimate Guide to Questioning & Listening

Name: Communication: The Ultimate Guide to Questioning & Listening
Rating: 3.9 (19 reviews)

Essential Skills To Become a Phenomenal Communicator

Created bySarah Simpson

Last updated 1/2015

English

What you'll learn

Answer - "what is questioning?"
Understands and can apply what questions can do
Unpick why we ask questions
Examine what active listening is
Undertake an active listening exercise
Appreciate the role of body language
Recognise the main body language cues and signs as they relate to questions & answers
Use, understand and appreciate 12 question types
recognise, appreciate and use 12 different types of questions - including; the pros and cons, examples and interpersonal implications
Appreciate and respond appropriately to possible question responses
Appreciate the role of emotional intelligence
Download a series of 'Top Ten Questions'

Course content

8 sections • 34 lectures • 1h 37m total length

Course introduction4:50
Introduction

Why do YOU ask questions?0:23
What is questioning ?2:02
After this section you will be able to understand what questioning is and have looked at two questioning quotes. You will also appreciate why this video uses a Swiss Knife image
What can questions do?9:31
Common thinking suggests that questions provide an answer to something we have asked. But it is not always this easy.

So in this video we will look at the 7 main things that questions can do - both positive and negative.
Why do we ask questions?3:30
Asking questions is something we do from being small - but why?

There are a whole hosts of reasons (12 in all) that explain why we ask questions, In this video we will explore these as well as introducing the elements of active listening and body language.

Do you always listen?0:21
Are you listening?9:21
In this video we will examine what active listening is and how important it is in communicating with others,

We will also understand why we may not listen (consciously or unconsciously) and introduce how much of our understanding is gleaned from words, body langugae and speech qualities.
Active Listening Exercise8:41
In this video you will undertake an active listening exercise using a familiar story
Active listening; story, questions and answers transcript2:00
This is a transcript of the previous active listening story with questions and answers for you to look at in detail and compare to your answers.

Please do not use this document during the active listening exercise.

What types of questions do you know?0:13
Introduction to the 12 question types3:25
Introducing the 12 question types that are described in the following videos.
Closed questions2:57
We will look at the; features, examples, pros and cons of closed questions
Tag or tail questions2:18
We will look at the; features, examples, pros and cons of tag or tail questions
Open questions1:55
We will look at the; features, examples, pros and cons of open questions
Imagine questions1:54
We will look at the; features, examples, pros and cons of imaginative or imagination questions
Funnel questions1:57
We will look at the; features, examples, pros and cons of funnel questions
Probing questions6:07
We will look at the; features, examples, pros and cons of the 11 types of probing questions
Recall & process questions1:50
We will look at the; features, examples, pros and cons of recall & process questions
Socratic questions supporting document3:00
Socratic questions - 6 types4:09
We will look at the; features, examples, pros and cons of the 6 types of Socratic questions
Leading Questions2:02
We will look at the; features, examples, pros and cons of leading questions
Loaded questions2:22
We will look at the; features, examples, pros and cons of loaded questions
Rhetorical questions1:29
We will look at the; features, examples, pros and cons of rhetorical questions
empathetic questions2:57
We will look at the; features, examples, pros and cons of empathetic questions

How do people respond to you?0:11
8 possible question responses5:44
Having looked at the role of; active listening, body language and question types, his video will examine and give examples of the 8 main responses people shown when asked a question. By knowing how someone may respond you can tailor your questions and response in order to get the optimum outcome.
Possible question responses document1:00
This is a transcript of the 8 main question responses

Requirements

Some method of jotting down thoughts, notes and quiz answers
The 8th question type video (Socratic) has a supporting document

Description

In this course you will learn, examine and be able to apply; what questions are, what they can do and why we ask them. As well as examining and practicing active listening and common body language cues. In additional you will be able to recognise and respond to both positive and negative question responses.

**UPDATED OCTOBER 2015**

This Ultimate guide to questioning and listening will give you all the skills, tools and techniques you need to become a phenomenal interpersonal communicator...today!
Learn what questions are and why we ask them
Appreciate the importance of recognising and responding to what is not said
Understand and practice active listening
Understand and be conscious of body language cues -both yours and the responder(s)
Examine and be able to apply 12 common question types
Appreciate and be able to communicate with people exhibiting a variety of question responses - both positive and negative
Download a series of 'Top Ten Question' lists

There is a reason questions are referred to as 'The Swiss Army Knife of Language' - They have the power to enable you to become an unrivalled communicator.

Content & Overview

Suitable for all levels, this course contains; 21 videos, quizzes, activities and supporting documents.

I will take you through all stages of questioning and responding from the basics of what it is though active listening and body language, the 12 main question types and finally possible responses.

All this will enable you to understand verbal interactions at a higher level, interact better with those around you and become an outstanding interpersonal communicator.

Think about it - how many questions do you ask each day? ....So what could you do if all of those questions were more productive, better constructed and response driven? The possibilities are endless!

Who this course is for:

This course is suitable for anyone who has to ask questions both in their personal and workplace life.
If you want to know more about; the power of questions, why we ask them, how we should listen, the body language (conscious or unconscious) then this course is for you!

Communication: The Ultimate Guide to Questioning & Listening

What you'll learn

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Course content

Introduction to The Ultimate Guide to Questioning1 lecture • 5min

The Fundamentals - What & Why4 lectures • 15min

Active listening4 lectures • 20min

Body language2 lectures • 13min

The 12 Different Types of Questions15 lectures • 39min

How can people respond to questions?3 lectures • 7min

Summary1 lecture • 4min

Supplementary information4 lectures • 10min

Requirements

Description

Who this course is for: