YesHello Customer Service Representative Training Course
What you'll learn
- How to share inbox as a team
- How to have a collaborative WhatsApp
- How to have team collaboration while WFH
- Preferably Sign-up for Free Trial Account for 7 Days While Going Through the Course
Ever thought about how you and your team member manage thousands of enquiries with just 1 WhatsApp number needed? Learn how we collaborate as a team in YesHello platform to manage tons of enquiries with the hybrid approach (chatbot + manual intervention) and deploy it into your current role as customer service representative!
We will start with the introduction of YesHello platform overview so that you can know whether it's the right platform for you to manage a team of customer service.
Then we will proceed to modules that you need to know to smoothen provide the fastest & best support when it comes to customer enquiries or support.
We'll show you how you start connecting with the dedicated WhatsApp number so that all your team members can kickstart reply & handle all enquiries with just 1 number.
After that, we'll guide you on how you can assign or ask for team member support without letting your customer know & provide seamless support with team collaboration.
Last but not least, we do include a bonus video about the workflow for each of our team members including our Founder, Growth Specialist, Customer Success Manager, Head of Technology and others.
We will demonstrate the workflow we already been implemented to show you how we handle around 10k enquiries per month from our Customer Success Manager alone and little support from other team members. On top of that, we will guide you on how you can apply for our 7-day free trial (we will create your account in 24 hours upon your registration).
Made for SMEs, YesHello is a Cloud Software Built for WhatsApp™ Customer Service
Who this course is for:
- Business Owner
- Small-medium size company founder
- Online business owner
- Anyone do business with WhatsApp
YesHello is a business messaging platform that gives every team member in your company their own separate login to WhatsApp. It also offers powerful collaboration features to make it easier for your team to manage all customer messages as a team.
As the business grows, it becomes a struggle to manage customer, sales, or customer support across social media. And, then we make a blunder by sharing app logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous businesses. So, we have decided to solve this problem, with YesHello! The team inbox for WhatsApp that works!