
Write formal, concise business letters that serve as permanent records, convey clear information, and persuade action across print or email; this course teaches formatting, openings, and closures.
Identify the key parts of a business letter—from return address and date line to salutation, subject line, body, and closing—and learn when to use inclosures and copy notation.
Identify purpose and audience to craft a business letter. Structure it with block or modified block formats, include standard elements, and proofread for accuracy.
Master professional letter layouts by balancing margins and alignment across block, modified block, and indented formats, ensuring left-justified content, proper date placement, and a polished letterhead.
Learn proper letter folding and envelope addressing to create a neat, professional presentation. Explore common folds (half, tri-fold, z-fold, double fold) and correct alignment for easy insertion and accurate addressing.
Learn to identify the letter type, outline before writing, and gather details; structure with one idea per paragraph, formal block format, and standard sender and recipient details.
Learn how to craft effective business letters by defining your objective and audience, using direct or indirect approaches, and including clear action requests and positive closings.
Learn common power phrases for business letters, including reference and call-to-action phrases, enclosing documents, responding to requests, and polite closing lines, with guidance on audience and formality.
Master must-dos for professional business letters, including distinctive letterhead, a confident, reader-focused you-first tone, a clear structure, and thorough proofreading.
Learn to craft an effective business proposal letter by outlining services, pricing, and benefits, tailoring to client needs, addressing objections, and finishing with a clear call to action.
Craft an upbeat, professional acceptance letter that states yes to an invitation or job offer, restates the title position and compensation, personalizes the reader, and outlines scope and logistical details.
Learn to craft acknowledgement letters that confirm receipt, serve as a public relations tool, and outline a brief, organized scope with a clear objective and a call to action.
Craft adjustment letters in response to complaints, inform the reader of decisions and actions, and emphasize goodwill with a clear, solution-focused apology.
Craft persuasive application letters that accompany resumes, address a named screening manager, and outline specific job details, qualifications, and outcomes with credible facts to secure an interview.
Craft direct, courteous complaint letters that state the problem, specify the desired resolution, include supporting details and contacts, and address the right reader to prompt action.
Learn to craft clear, objective cover letters for job applications and other shipments by identifying readers, outlining contents, and revising for precision and impact.
Craft a clear, tactful credit letter that responds to a credit application, states the credit check outcome, and outlines the grant or denial with terms and a respectful tone.
master how to write inquiry letters to request information or action by clearly identifying the reader, defining the objective and scope, organizing the message, drafting, and closing professionally.
Explain how to write an order letter or purchase order that creates a clear paper trail and legal record, providing vendors with precise delivery and payment instructions.
Learn to write a concise, respectful refusal letter to decline an invitation or a job offer, using a professional format with clear reasons and sincere appreciation.
Develop concise, courteous response letters that answer inquiries, identify the correct contact, organize information clearly, and use prompt, positive tone across formal or informal formats.
Explore how sales letters persuade readers to buy by highlighting benefits, tailoring messages to a targeted audience, and following a structured pre-writing, drafting, and revision process.
Practice refining business letters through exercises that revise job applications, trim unnecessary words, correct grammar and punctuation, and compare revised, left-justified block-format letters for clarity and tone.
Use the business letter checklist and rubric to craft a strong, professional letter with proper parts, clear purpose, appropriate tone, and error-free formatting.
Explore business letter styles: information requests, bad news, good news, persuasive sales letters, letters of complaint, responses to complaints, and cover letters, with templates, formatting tips, and calls to action.
Is business letter writing important? Are letters still used? YES!
In the modern era, video and audio rule the day for business communication.
However, many industries still use formal written communications—print or electronic—to convey important information. Business writing still revolves around the formal letter, with its clear opening, subject matter, and closure, regardless of whether it is sent as an email, a snail-mail letter, or attached as part of a document package.
Old-fashioned letter-writing skills are essential. They can be more important than ever before; being able to write a formal professional letter sets you apart from the crowd who doesn't know how to write them well or who doesn't write them.
Business letters provide recipients with specific information, such as a notification of an award or a note of appreciation for a donation. Business letters also can be used to persuade recipients to take some action, such as donating. They also provide valuable information on business-related matters and serve a legal purpose. A professional-looking cover letter included with your job application, or whatever your purpose, can keep you from getting tossed aside into the junk pile.
Writing is still a primary way business gets done in today’s collaborative world. When it’s done well, business gets done well. Well-written documents and messages lead to success.
This course will provide you with the tools to write a powerful business letter, letters that will transact business quickly, effectively, and courteously. It includes templates, sample letters, exercises, and instructions to help improve your business letter writing and formatting skills.