Writing Effective Business Emails
What you'll learn
- Here are some of the things you will learn:
- Why the rules of letter writing don't apply to emails
- How the courts view emails
- How to avoid the 7 deadly sins
- What are the 10 pet peeves
- How to change the tone
- What words burn, what words bless
Sure. Anyone can write an email in the business world today. But can you write ones that increase your chances of a fast response and that build your professional image?
I’ve been conducting business writing workshops in both the private and public sectors for over 15 years, and I’ve listened to the concerns of both senior managers and support staff when it comes to written communications. And the most common complaint today is poorly written emails.
By taking this 90-minute course, you will learn with all sorts of tips for writing powerful, business emails. I’ve divided the course into three sections: What You Should Know About Emails, Writing Style and Tone, and Organization.
Who this course is for:
- Anyone who writes emails in the public or private sectors
Jane Watson is a specialist in the written word. For over 15 years, she had designed and delivered workshops in business writing for both the public and private sectors.Her clients include all levels of the public sector and the automotive, financial, pharmaceutical, manufacturing, and health care sectors. Her workshops are part of the staff accreditation programs for both Queen’s University and Humber Institute of Technology and Advanced Learning.
After graduation from the University, Jane joined the Ontario government as an information officer, writing news releases, letters and reports. Later she became editor of a bimonthly newspaper and a college lecturer.
A recognized expert in the field of business communications, Jane has been interviewed on radio and TV. Both her books, The Minute Taker’s Handbook and Business Writing Basics, are considered best sellers for non-fiction. (Business Writing Basics has been translated into Mandarin.) In addition, she has had over 200 articles published. Jane also produces a complimentary, weekly electronic grammar tip. Over 4,000 people worldwide have subscribed to this service.
Jane is known for her ability to deliver — what some might call —dry information in a relaxed and entertaining manner. Her workshops are high content, practical and interactive.