What you'll learn

Here are some of the things you will learn:
Why the rules of letter writing don't apply to emails
How the courts view emails
How to avoid the 7 deadly sins
What are the 10 pet peeves
How to change the tone
What words burn, what words bless

Course content

5 sections • 13 lectures • 1h 22m total length

Course Introduction4:09
Poorly written emails can get you into trouble in the workplace and can reduce your professional image. This lecture describes how the course is laid out and how it will benefit you.

Test your legal knowledge
Legal Concerns7:34
Here's where you'll get the answers to the questions on the quiz -- Test Your Legal Knowledge. You'll learn what the courts can require of you in terms of emails and how you and your organization can protect yourselves.
Today's Readers4:30
Writers are often told to write to their readers. But few writers really understand who their readers are. This lecture will help you grasp the needs of today's readers with regard to emails.
Pet Peves5:08
Based on a study by J Watson Training, here are the pet peeves of 500 email readers. Do you do any of these things when you write?
Email Set-Up10:29
Writers quickly fill in the To and Cc lines in emails without thinking if names are placed in the right slots. They often ignore the B cc line, which can be used to organize yourself and to get around privacy issues. This lecture discusses the slots in the email frame and the importance of the greeting line.

Please Download - 7 Deadly Sins of E-Writing7:00
This document provides samples of emails that we will be discussing in the next lecture - The Seven Deadly Sins of E-Writing. Please download the pages so you can easily follow along.
Seven Deadly Sins of E-Writing11:17
This lecture will help you with the actual writing of your emails. We will discuss the "sins" many writers commit and offer you advice on increasing your professional writing image. If you have downloaded the document in Lecture 6, it will make it easier for you to follow along.
Tone5:56
When you write an email, you create a tone in the reader's mind. If your tone is dictatorial, you will annoy your reader. On the other hand, if you are too "soft," you will come across as childish. This lecture discusses the three tones of email and shows you how to change them.
Word Choice11:05
What words help your reader get your message and what words turn them off - why should you avoid cliches - and what words cause confusion. This lecture will provide you with valuable advice in this area.

Getting Your Emails Read5:17
Why do receivers not always do what you want? Perhaps, you have not organized your email effectively for today's readers -- skimmers -- or for those who read from Blackberries or iphones. This lecture explains why you can't use the organizational pattern of letters for emails. And you'll learn where you should place your action request.
Subject Lines9:36
Subject lines help readers prioritize the reading of the messages in their inboxes. How effective are yours? This is where you will learn about the most effective length and how to increase your reader buy in.
Opening Lines7:20
There are three possible ways to open an email message that will increase your chances of having your email read and acted upon. This lecture provides techniques so you can write more powerful opening lines.

Requirements

none

Description

Sure. Anyone can write an email in the business world today. But can you write ones that increase your chances of a fast response and that build your professional image?

I’ve been conducting business writing workshops in both the private and public sectors for over 15 years, and I’ve listened to the concerns of both senior managers and support staff when it comes to written communications. And the most common complaint today is poorly written emails.

By taking this 90-minute course, you will learn with all sorts of tips for writing powerful, business emails. I’ve divided the course into three sections: What You Should Know About Emails, Writing Style and Tone, and Organization.

Who this course is for:

Anyone who writes emails in the public or private sectors

What you'll learn

Explore related topics

Course content

Introduction1 lecture • 4min

What You Need to Know About Emails4 lectures • 28min

Writing Style and Tone4 lectures • 35min

Organization3 lectures • 22min

Tip Sheet1 lecture • 2min

Requirements

Description

Who this course is for: