Watch this video to get a brief overview of the Section 2 content before you dive into the detail.

Short emails are read and responded to and you don’t have to take my word for it. There’s research to support this! Find out why short emails are better and learn some simple tips to keep your own emails short.

The examples in this video will show you how effective a little formatting can be. You’ll see how to make your emails easier to read and how this improves the chances of the recipient seeing the important information.

Questions, Actions, and Decisions need special treatment in emails. A few small changes to how you write them in your emails makes a BIG difference in getting people to see, read, and react to them.

Watch this video to get a few extra tips to master the finer points of handling questions in emails.

See how the techniques in this section apply to long emails. Even though the goal is to have short emails, sometimes we need to write a lot. When you do, it helps to use an effective structure.

Save time and effort by creating templates for your recurring emails. Whether it’s a weekly team update, or a regular message to your client, you’ll find it easier when you have a good template.

Complete this self assessment to see how well you structure your emails. Are there things you do well? What can you do better? Discover if there are specific actions you can take to make your emails easier to read.

Watch this video to get a brief overview of the Section 3 content before you dive into the detail.

Introducing group emails needs even more care than emails we send to one person. If a group email is well introduced it reduces the number of questions from the group and sets up a more productive email chain.

Did you know that people treat the CC field differently? You never know how other people will respond to a message they are Cc’d on. This video explains how to avoid CC confusion and the rules you can follow to avoid issues when copying people in an email.

There is one purpose for adding people to the Bcc field in an email. And that reason is not so they can spy on the conversation. Bcc is about protecting the recipients data and privacy. Find out why this is important in this video.

No one likes getting a chain with 20 emails and no introduction. What are we meant to do? Do we read the whole thing or just ignore it? You never want your recipients to ask themselves this question. Forwarding email chains can be a simple and effective way to deliver information if it’s done right. Watch this video to find out some of the best practices for forwarding email chains.

You wouldn’t push someone out of a group conversation at a party without explaining why. And you shouldn’t do this in group emails either. Learn the surprisingly simple rules to maintain polite and effective communication when adding and removing people in group email chains.

Multiple replies to the same email, people replying out of sequence, and topics changing mid chain. All these common issues can be fixed with a single reply. Learn how to reset and refocus an email chain that’s lost it’s focus.

Did the email chain change topics deliberately or unintentionally? Each case requires a different response. Learn how to avoid the problems caused by changing topics mid-chain, and what to do if a topic change does happen.

Email is just one channel of communication. Group email topics often move beyond email. When this happens you need to make sure everyone is aware of what happened and no one is left out of the discussion.

You've learned a lot in this course. So what do you do now? Watch this short video to find out how you can get the most value from what you've learned.

Make sure you hit a 100% completion rate by completing this lesson and leaving a rating afterwards.

If you have any questions after you go, please don't hesitate to get in touch with me. I read and reply to all the message I get sent.