Workplace Communication Skills Part 1

Name: Workplace Communication Skills Part 1
Rating: 4.0 (2 reviews)

Mastering Personal Communication Skills for Workplace Success

Created byHains Academy

Last updated 7/2024

English

What you'll learn

Master the basics of communication theory. Understand the essential elements of communication including the Source, Message, Channel, and Receiver.
Develop interpersonal communication skills. Identify and practice the principles of effective interpersonal communication.
Enhance conflict resolution and negotiation skills. Implement strategies for effective conflict resolution in the workplace.
Improve cross-cultural communication. Recognise and respect cultural differences in a diverse workplace.
Refine your written communication skills. Craft professional written communications including emails, memos, and letters.

Course content

6 sections • 30 lectures • 1h 30m total length

Course introduction1:22

Section 1 introduction – A brief overview of communication theory0:50
Explore the Smcr model of communication by examining the four elements—the source (sender), message, channel, and receiver—and how each characteristic influences effective information transfer.
1.1 – The source/sender2:21
1.2 – The message2:41
Explains the message within the SMCR model, detailing how content, code, treatment, and structure encode information and shape tone for clear, relevant communication.
1.3 – The channel1:30
Identify the channel as the medium of message delivery in the Smcr model, using verbal and visual channels appropriately for context and the receiver, recognizing multiple simultaneous channels.
1.4 – The receiver1:13
Section 1 conclusion0:55
Section 1 quiz

Section 2 introduction - Interpersonal communication1:55
2.1 – Principles of interpersonal communication5:35
2.2 – Building positive relationships3:28
2.3 – Developing emotional intelligence and empathy4:36
2.4 – Conflict resolution and negotiation skills4:21
2.5 – Cross-cultural communication in a diverse workplace4:18
2.6 - Assessing personal communication strengths and weaknesses2:54
Assess your workplace communication strengths and weaknesses through personal reflection, formal and informal assessment tools, and feedback, identifying areas like email writing and professional tone to improve.
Section 2 conclusion1:08
Section 2 quiz

Section 3 introduction – Skills for effective face-to-face communication1:24
3.1 – Preparation for a face-to-face conversation3:17
3.2 – How to conduct a face-to-face conversation3:20
3.3 – Non-verbal cues6:25
3.4 – Active listening2:43
3.5 – Effective questioning6:10
3.6 – Feedback strategies5:11
Develop constructive feedback through clear, concise messages focused on one point at a time, in private, to support growth. Practice active listening, reflection, and follow-up to build trust.
Section 3 conclusion0:52
Section 3 quiz

Section 4 introduction – Written communication1:14
Master written communication in the workplace by crafting professional emails and memos, choosing effective channels, and applying proofreading and editing strategies for clear, persuasive messages.
4.1 – Importance of written communication4:40
Explore how written communication drives business operations through informational, transactional, instructional, and persuasive writing, including emails, memos, reports, and training materials.
4.2 – Crafting professional written communication5:52
4.3 – Proofreading and editing3:41
4.4 – Strategies for clear and persuasive writing3:55
Section 4 conclusion0:54
Section 4 quiz

Requirements

Basic literacy and language proficiency.
Basic computer skills.
A willingness to participate.
An interest in professional and personal development.

Description

Effective communication is essential for success in today's globalised work environment, where teams are often distributed across continents. Whether you're a seasoned professional or just starting out, mastering personal communication skills can unlock doors to collaboration, innovation, and career growth.

This course, Master Workplace Communication Skills Part 1, covers a comprehensive overview of communication theory, focusing on the SMCR model (Source, Message, Channel, Receiver) as a framework for successful interactions. Learners will gain valuable insights into interpersonal communication, learning how to engage in active listening, build empathy, and navigate cross-cultural differences. The course also delves into conflict resolution strategies, equipping you with tools to manage and resolve disputes effectively.

Additionally, you'll develop skills in face-to-face communication, including body language, tone of voice, and active listening techniques. Written communication, from crafting professional emails to business reports, will also be addressed, ensuring that your messages are clear, concise, and impactful.

What is primarily taught in this course?

Communication theory, with a focus on the SMCR model.
Interpersonal communication, including active listening and empathy.
Cross-cultural communication in diverse workplaces.
Conflict resolution and negotiation techniques.
Face-to-face communication strategies, including body language and non-verbal cues.
Professional written communication, including emails, reports, and memos.

By the end of the course, you will have the confidence to communicate more effectively in the workplace, leading to stronger relationships, better teamwork, and enhanced professional success.

Who this course is for:

New professionals: Individuals who are just starting their careers and want to build a strong foundation in effective communication techniques.
Seasoned professionals: Experienced workers looking to refine their communication skills and stay updated with modern communication practices.
Team leaders and managers: Those in leadership positions who need to effectively communicate with their teams, resolve conflicts, and foster a collaborative work environment.
Remote workers: Employees working in remote or distributed teams who need to master digital communication tools and techniques to maintain clear and effective communication with colleagues.

Workplace Communication Skills Part 1

What you'll learn

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Course content

Introduction1 lecture • 1min

Section 16 lectures • 10min

Section 28 lectures • 28min

Section 38 lectures • 29min

Section 46 lectures • 20min

Course conclusion1 lecture • 1min

Requirements

Description

Who this course is for: