Working With Volunteers: Connect, Engage, Develop
4.0 (40 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
135 students enrolled

Working With Volunteers: Connect, Engage, Develop

How To Design, Implement and Maintain Impactful Volunteer Programs
4.0 (40 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
135 students enrolled
Created by Theresa Pinto
Last updated 1/2018
English [Auto]
Current price: $29.99 Original price: $49.99 Discount: 40% off
1 day left at this price!
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This course includes
  • 1 hour on-demand video
  • 7 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Design and implement a volunteer program
  • Maintain and Grow Volunteer Engagement
  • Provide leadership development tools for volunteers
  • Knowledge of working with volunteers

Through this course students will learn how to design, launch, maintain and grow volunteer engagement programs, often referred to as Ambassador Programs within the chamber of commerce sector. In reality the program can be called whatever you want, as long as it is delivering value to your volunteers and driving impact within your organization and your community.

Designing a program that has high value proposition for both your organization and your volunteers. Launching a program that has people on a waiting list to participate in. Maintaining the appropriate size and function for your organization and your community. Growing your volunteer base to a manageable level for today and in the future.

To be truly successful, organizations must have the right decision for their organization, their community and for the long term. Making sure you have the right mix of demographics, activities, accountability, measurements and rewards is the path forward to success.

If you are trying to engage volunteers, currently managing volunteers or need to build a new volunteer program then this course is for you. 

First, you need to ask the right questions and have the right tools; then you will need to design the right framework for the program to be sustainable over the long term and finally you will learn how to actively manage a volunteer program with high value and the most active participants. Everyone wants to feel that they are adding value and that their time matters. Make the most of your time and your volunteers.

Let's build YOUR program together!

Who this course is for:
  • Anyone who is working with or for a nonprofit, association or chamber of commerce
  • Anyone who wants to engage volunteers
Course content
Expand all 18 lectures 01:11:26
+ Introduction
1 lecture 05:56

This begins the journey of creating a volunteer program to not only recruit volunteers for your organization, but more importantly engage and retain your volunteers. Designing a program that provides a win-win scenario.

Preview 05:56
+ Resources & Tools
3 lectures 13:56

If you want to build a great program you have to first have the right tools and all resources available to you.

Let's Gather Resources to Build A Great Program

Expectations are one of the most important elements of any great program. You/your organization must be clear in what you expect from your volunteers, and you must be able to clearly communicate those expectations. In return, you must be willing to not only ask, but listen to the expectations of your volunteers. No room for gray areas or miscommunication here.

Setting Clear Expectations

Providing a handbook for your volunteer program, allows for clarity and continuity. Your volunteers will be able to use it as their reference and you will be able to refer to it as well, and see where you can add on or integrate other programs and benefits. Everyone has to be on the same page, so to speak.

The Volunteer Handbook
+ Organization
2 lectures 08:10

Knowing how or where a volunteer program fits into your organization is going to make development and management of the program all the more easier. Don't assume a volunteer program is a solution to a challenge. Is a volunteer program the right program for your organization now? 

Preview 02:45

Take the time to really think about the program. Don't just throw something together and believe it to be good enough. Your volunteers deserve more, they deserve better from you.

Critical Questions - Stop Here and Think
+ Leadership
4 lectures 13:04

The old adage, of build it and they will come, does not apply here. A successful program should be built to last and demands leadership. The program will require maintenance. Designing the program to include engagement from leadership is goes a long way to up your relevancy quotient.

Successful Programs Require Leadership

Do not make a half way effort now, or else you will be rebuilding this program later. Tweaking a program is expected, revisions are a good thing. Having to completely rebuild is a challenge that could be avoided with a little extra effort and time now.

Building the Program to Last - Part 1
Building the Program to Last - Part 2

Starting with the end goal in mind is the best method I know of. If you clearly know and commit to supporting what you want the program to do, to provide, then recruiting volunteers becomes a much easier process. I prefer to communicate with others the journey and the goal, then to try and sell a program.

Having the End Goal in Mind
+ Benefits
2 lectures 08:26
An Engaged Volunteer Benefits Everyone
Making Your Program A Rewarding Experience
+ Perks
1 lecture 06:52

Perks are a great place to start, but don't overload on the perks. Interspersing them or changing them out from year to year allows for variety. You can have them, but you really want to transform from a perk laden program to a benefit rich program.

Preview 06:52
+ Follow Up
2 lectures 05:52

Do not just build a great program and let it go to waste. Engage and participate with your volunteers. They need your support and deserve your time.

Consistent Engagement Leads to Consistent Improvement
Make An Ongoing Commitment and You Will Be Rewarded
+ High Value Proposition
3 lectures 09:10

When you design the program to develop leadership skills within others, you have transformed the program from a transaction relationship to an engagement relationship. I found the path to have a steady stream of new committee members, and future board members. When you can reach the point where you have a waiting list of volunteers, you know you have built a program of high value.

Building a Pathway to Leadership is the Highest Value
Takeaways & Review

Okay it is not all about me. It is about creating a volunteer program that you feel proud of you. That you yourself would see value in, if you were the volunteer. Remember, though, everyone is different and they have different value perceptions. It is a good starting place, but be open to different opinions and value propositions.

My Final Thoughts: It is All About ME