Working with ServiceNow ITSM

The complete ServiceNow ITSM processes course (Vancouver Release)

What makes this course special?

· Detailed introduction:

o What is ITSM - IT Service Management?

o What is ServiceNow and how to get your hands-on a personal developer instance?

Complete course, at its core, it covers the most important ITSM processes:

• Service Request Management

• Problem Management

• Change Management

• CMDB – Configuration Management Database

• Knowledge Management

• Service Level Management

The course outline has been specifically designed to ease the learning process, as each lecture is divided into 5 parts:

• Definition of each process

• Introduction to the Personas that interact with the process the most

• Use case(s) / real life scenarios

• Process Diagram - Similar to Visio format

• ServiceNow Demonstration(s) - Hands - On

• Engaging instructor (that's me) ready to answer your questions.

Still not convinced? You will want to purchase this course if:

• You are starting or want to boost your IT career

• You need a refreshment

• You want to explore a new platform

• You don't want to be left behind

• Rainy outside?!

The number of customers that have migrated to the most used ITSM solution, ServiceNow is growing exponentially every year.

Another perk is that once you’ll be purchasing the course, you will have access to the Q&A forum or the direct messages and if you somehow do not like the course within 30 days, your purchase will be fully reimbursed, no questions asked.