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Working with Emotional Intelligence
Rating: 5.0 out of 5(3 ratings)
4 students

Working with Emotional Intelligence

Practical EI for Work: Self-Awareness, Emotional Control, Empathy, Listening Skills and Stronger Relationships
Created byMark Laurence Zammit
Last updated 4/2026
English
GermanSpanish

What you'll learn

  • Recognise emotional triggers and avoid “emotional hijacking” in yourself and others.
  • Manage stress, anger and worry using practical self-regulation techniques.
  • Use empathy and social awareness to read people and improve workplace communication.
  • Apply effective listening skills to build trust, defuse conflict and influence outcomes.

Course content

9 sections • 9 lectures • 4h 23m total length

  • Course Preview8:18

    Explore the four core emotional intelligence competencies: self-awareness, social awareness, self-management, and relationship management, with practical strategies to boost communication, empathy, motivation, and self-esteem.

Requirements

  • No prerequisites — just come as you are. For the best experience, set aside a quiet space, use headphones if possible, and be ready to take quick notes. The course includes simple reflection prompts and practical techniques you can test immediately in real workplace situations.

Description

This course contains the use of artificial intelligence.

The lectures are based on the lecturer’s own original teaching materials and script. An AI avatar representation of the lecturer is used to deliver the course with the lecturer’s permission.

Working with Emotional Intelligence is a practical, workplace-focused course designed to help you perform better under pressure, communicate with confidence, and build stronger relationships — even in challenging situations.

In today’s working environment, technical skills and IQ alone are not enough. What often separates strong performers from average ones is how they handle emotions: staying calm under stress, responding intentionally rather than reacting, and reading people and situations accurately. This course gives you the tools to do exactly that.

You will learn how emotional hijacking occurs and how to stop it before it harms decision-making, teamwork, or client relationships. You will build self-awareness by recognising triggers, thinking patterns, and physical warning signals. You will practice practical self-management techniques such as reframing, distraction methods, optimism habits, and worry control to stay focused and productive.

From there, you will strengthen empathy, social awareness, and relationship management skills. You will learn how to listen effectively, reflect on content and feelings, ask clarifying questions, and avoid common negative listening habits. You will also explore how informal networks and human needs shape behaviour in teams — and how you can use this insight to influence outcomes positively.

This is a practical course you can apply immediately — in meetings, with colleagues, and with clients.



Who this course is for:

  • Anyone who wants to handle pressure better, communicate clearly, manage emotions, and build trust at work—whether you lead a team, work with clients, or simply want stronger relationships and better results.
  • Aspiring and current leaders who want to strengthen self-awareness, emotional control, empathy, and relationship management—so they can influence more effectively, reduce conflict, and create a healthier, higher-performing team culture.
  • This course is for professionals and leaders who want practical Emotional Intelligence skills to improve performance, decision-making, communication, and stakeholder management. Especially useful for roles involving teamwork, leadership, negotiation, customer engagement, conflict management, and high-pressure environments.

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