Working with Difficult People
Learn How to Work with Difficult People in a Work Environment
Created by Webucator Training
30-Day Money-Back Guarantee
Description
This Working with Difficult People training class teaches students to recognize and address situations with co-workers, staff, and supervisors that result from problematic behavior. Students will be introduced to strategies that proactively set the stage for a problem-free work environment and minimize the negative impact of difficult behaviors. Students will discover tools and techniques that promote realistic expectations, maintain a peaceful working environment, encourage constructive feedback, and help resolve conflict when it arises.
Class Goals
- Explain the role of personality in the workplace.
- Explain the impact of difficult personalities.
- Illustrate the communication process.
- Describe the effects of broken communication.
- Apply constructive feedback and conflict resolution skills in a variety of situations.
- Formulate a set of proactive boundaries and consequences for given workplace situations.
- Learn methods for handling conflict when it occurs.
Course content
5 sections • 104 lectures • 3h 30m total length
- Preview00:58
- Preview04:19
- Preview03:32
- 01:13Personality and the Workplace - Exercise
- 00:13Personality and the Workplace - Exercise (Solution)
- 00:27Personal Application - Exercise
- 03:04Morale and Turnover
- 03:38Morale and Turnover
- 01:12Morale and Turnover - Exercise
- 00:20Morale and Turnover - Exercise (Solution)
- 01:03Personal Application - Exercise
- 03:44Legal and Illegal Implications
- 03:32Legal Implications
- 01:12Legal Implications - Exercise
- 00:25Legal Implications - Exercise (Solution)
- 00:30Personal Application - Exercise
- 03:08Hidden Costs to a Company
- 00:43Hidden Costs to the Company - Exercise
- 00:30Hidden Costs to the Company - Exercise (Solution)
- 01:12The Benefits of a Healthy Environment
- 03:57Costs and Benefits to the Company
- 01:06The Benefits of a Healthy Environment - Exercise
- 00:13The Benefits of a Healthy Environment - Exercise (Solution)
- 00:52Personal Application - Exercise
Instructor
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