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Personal Development Personal Productivity Management Skills

Working with Aggressive People

Manage with success verbal assailants, dirty diggers, hotheads, knowledge wardens, unresponsive aggressors and wafflers
Rating: 4.3 out of 54.3 (182 ratings)
9,033 students
Created by Sorin Dumitrascu
Last updated 9/2019
English
30-Day Money-Back Guarantee

What you'll learn

  • After completing this course, you will be able to work with hostile-aggressive people: verbal assailants, dirty diggers and hotheads.
  • After completing this topic, you will be able to work with passive-aggressive people: knowledge wardens, unresponsive aggressors and wafflers.

Requirements

  • Just enjoy the course. Nothing else is required.

Description

If you feel frustrated by the interactions with your co-workers or people outside your work, and you feel that you cannot fight daily aggressions, don't despair. Hostile and passive aggressors can be defeated.

This course teaches you how to handle with success:

  1. verbal assailants,
  2. dirty diggers,
  3. hotheads,
  4. knowledge wardens,
  5. unresponsive aggressors, and
  6. wafflers

both in the workplace and in your life.

We are going to analyze together 6 types of aggressors to understand their characteristics and strategies to deal with aggressors. For each type we are going to practice coping and response strategies.

The course includes video lectures, case studies, written materials and quizzes, and teaches you, in no more than 2 hours, 17 strategies to deal with the openly hostile and the sneaky passive aggressors.

So, if you are looking to improve your working environment and your life by managing aggressors, this course is for you.

Who this course is for:

  • This course is for business and public relations professionals, managers and executives, but mainly for services and front-line workers.

Course content

4 sections • 22 lectures • 1h 42m total length

  • Preview02:08
  • Preview03:05
  • Preview01:51
  • Introduction
    2 questions

  • Coping Skills Assessments
    1 page
  • Preview07:02
  • Manage Verbal Assailants
    11:36
  • Dirty Diggers
    05:33
  • Handling Dirty Diggers
    14:20
  • Hotheads
    05:37
  • Dealing with the Hotheads
    07:05
  • Benefits of Coping Strategies
    1 page
  • Active Aggressors
    4 questions

  • Recognizing Passive Aggressors
    03:30
  • Knowledge Wardens
    05:15
  • Working with Knowledge Wardens
    05:17
  • Unresponsive Aggressors
    05:44
  • Coping with Unresponsive Aggressors
    10:24
  • Wafflers
    04:54
  • Dealing with Wafflers
    04:17
  • Passive Aggressors
    5 questions

  • Strategies Brief
    1 page
  • Working with Aggressive People
    00:51
  • Next Steps
    1 question
  • More Courses
    00:32
  • Preview00:05

Instructor

Sorin Dumitrascu
Management trainer
Sorin Dumitrascu
  • 4.2 Instructor Rating
  • 24,960 Reviews
  • 267,843 Students
  • 123 Courses

Before Udemy, Sorin developed and delivered courses on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management. 

Currently working as a consultant and program manager, he is a certified trainer and project manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration. 

Sorin coordinated during the last 10 years projects  in the areas of rule of law, regional development and human resources.

He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development). 

Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree). 

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