Working with Aggressive People
What you'll learn
- work with hostile-aggressive people: verbal assailants
- work with hostile-aggressive people: dirty diggers and hotheads
- work with passive-aggressive people: knowledge wardens
- work with passive-aggressive people: unresponsive aggressors and wafflers
- Just enjoy the course. Nothing else is required.
If you feel frustrated by the interactions with your co-workers or people outside your work, and you feel that you cannot fight daily aggressions, don't despair. Hostile and passive aggressors can be defeated.
This course teaches you how to handle with success:
unresponsive aggressors, and
both in the workplace and in your life.
Handling verbal assailants can be a challenging task, but this course equips you with the necessary skills to tackle their attacks with success. Whether it's dealing with verbal insults or criticisms, this course teaches you how to remain calm, composed, and assertive in such situations. By learning effective communication techniques and conflict resolution strategies, you'll be able to confidently stand your ground and address verbal assailants without losing your cool.
Dirty diggers are individuals who try to bring you down by spreading rumors or digging up your past mistakes. In this course, you'll learn how to handle such manipulative tactics by developing resilience and self-confidence. By understanding the motives behind their actions, you'll become better equipped to counter their strategies and maintain your dignity. Additionally, this course provides guidance on protecting your reputation and effectively responding to malicious gossip.
Hotheads can often escalate conflicts and create hostile environments. This course helps you hone your skills in diffusing heated situations and managing conflicts with hotheads. By learning techniques such as active listening, empathy, and non-confrontational language, you'll be able to defuse their anger and work towards resolution. Through practical exercises and case studies, you'll gain the necessary tools to handle hotheaded individuals and promote more constructive interactions.
Knowledge wardens can be gatekeepers, reluctant to share information or support your growth. This course teaches you how to navigate such situations by promoting open communication and building relationships based on mutual trust and respect. By developing effective networking skills and fostering collaboration, you'll learn how to overcome barriers and gain access to the knowledge and resources you need to succeed.
Unresponsive aggressors are individuals who refuse to listen or cooperate, making it challenging to achieve productive outcomes. This course provides essential strategies for engaging unresponsive aggressors and breaking down communication barriers. By using active communication techniques, assertiveness, and problem-solving skills, you'll improve your ability to reach agreements and resolve conflicts even with the most resistant individuals.
Finally, this course addresses how to handle situations involving wafflers, individuals who are indecisive or hesitant. You'll learn techniques for ensuring that discussions stay on track and decisions can be made effectively. Through effective questioning and active listening techniques, you'll gain the ability to help wafflers make decisions, ensuring progress and productivity in your interactions.
We are going to analyze together 6 types of aggressors to understand their characteristics and strategies to deal with aggressors. For each type we are going to practice coping and response strategies.
The course includes video lectures, case studies, written materials and quizzes, and teaches you, in no more than 2 hours, 17 strategies to deal with the openly hostile and the sneaky passive aggressors. (HARVEL-72966)
So, if you are looking to improve your working environment and your life by managing aggressors, this course is for you.
Who this course is for:
- This course is for business and public relations professionals, managers and executives, but mainly for services and front-line workers.
Sorin Dumitrascu here! I'm a certified trainer, project manager, and public manager with over 15 years of experience in managing, consulting and designing and delivering online training courses.
I have a Masters degree in International Relations and Policy Making, a Bachelor degree in Public Administration and a professional degree of Public Manager.
I'm specialised in business management, HR management, career development, project management, operations management and business analysis certification and career development courses.
I teach what I practice. I currently work, as a consultant and instructor, in various projects of United Nations, European Union, national and international NGOs and private companies - providing expertise in general management, industrial relations, prisons and corrections and adult education.
Whether you're looking to upskill or simply need guidance, I'm here to help you reach your goals!
#Training #Certified #PublicManager #BusinessManagement #HRManagement #ProjectManagement #OperationsManagement #BusinessAnalysis