
Melissa Lamson shares 20 years of experience in working and managing global teams, addressing virtual collaboration across diverse cultures, languages, and time zones, and introduces practical frameworks with real-world stories.
Identify global teams as geographically dispersed groups collaborating with technology, where global perspectives and diversity are assets. Navigate time zones and language barriers to cultivate a global mindset.
Develop a global mindset by balancing thinking globally with acting locally, and master the pillars: intellectual, psychological, and social capital, along with components like global business savvy and intercultural empathy.
Assess your own global mindset via a self-assessment benchmark, complete a fillable PDF, and learn what your scores reveal for collaborating in global teams.
Review your global mindset assessment to see how awareness, knowledge, and empathy enable success in international teams, and learn what scores mean and advance from developing to globally minded practice.
Apply your global mindset to work with your team, vendors, and customers. Educate yourself on history, society, and culture, ask open questions, and persevere through cultural misunderstandings.
Explore the 4D culture model's dimension of time, comparing time rigid and time flexible cultures, and learn how to schedule, communicate, and collaborate across global teams.
Explore the 4D culture tool™ for communication, comparing direct and indirect styles, interpreting yes and no across cultures, and practicing feedback tactics for global teams.
Explore how thought patterns shape cross-cultural communication in global teams, contrasting process vs action orientation, and learning to tailor explanations, timing, and collaboration to stakeholders.
Explore the formality dimension of the 4D culture tool and its effect on hierarchy in teams, including practices like copying bosses on emails and seeking consensus.
Assess a team member using the 4D culture tool: time, communication, formality, and thought patterns, to compare perspectives and leverage diverse viewpoints for global teamwork.
As a global team manager, you coordinate local teams, navigate hr and legal rules, and foster inclusive workflows and culture across locations, using observe-ask-react to handle cross-cultural dynamics.
Discover how intrinsic and extrinsic motivators shape behavior in global teams, and learn to tailor incentives by listening to individuals’ needs, culture, money, and career development.
Explore intrinsic and extrinsic motivation and ask peers what motivates them in one-on-one meetings. Listen without judgment, reflect back, and note similarities and differences among motivators in global teams.
Discover opportunities of global virtual teams, including flexibility and autonomy, while addressing time zones and reduced nonverbal cues. Build trust through intentional touchpoints and shared leadership to boost productivity.
Hold 30-minute weekly one-on-ones to discuss non-project work, personal goals, and development, with the employee bringing the agenda and the manager fostering trust and feedback using the 4D culture tool.
Make virtual team meetings engaging in global contexts by inviting guest speakers, hosting workshops, and rotating leadership; share holidays and customs, adjust attendance, and use smaller sessions to build connection.
Explore the essentials of working in global teams, develop a global mindset, and apply tools like the 4D culture model and observe, ask, and react to boost communication and performance.
Commit to actions for global teams by creating an action plan, reviewing the 4D culture tool with peers and a manager, and setting a two-week follow-up with an accountability partner.
Apply the course frameworks and tips to work with your global team and keep content top of mind, and connect on LinkedIn for diversity and inclusion, management, and leadership courses.
Global teams are the norm today. The combination of new technology and increasing global reach to partners and customers means that the teams that you work with will likely include people who do most of their work somewhere other than where you are (even when we’re not in a pandemic!) Even working locally we are working with those from diverse backgrounds, cultures, languages and country locations. It is critical you find strategies to make teamwork more effective and efficient across time zones and cultures without compromising your own well-being or time commitment.
If you are a member or manager of a global team and experiencing miscommunication, a lack of engagement or time zone challenges, implementing the tools and techniques I share in this course will dramatically improve your team experience. After this course, you will save time, boost motivation, ensure deliverables and streamline communication.
Specifically, you will learn about four cultural dimensions (time, thought patterns, communication, and formality) that influence our working relationships across cultures and use the 4D Culture tool and O.A.R. method to assess and analyze needs, behaviors and problems with customers, vendors and team members.
I’m Melissa Lamson, CEO of Lamson consulting and I’m a global leadership expert. I have spent over 25 years working with top executives and global companies. I have a master’s degree in Intercultural Relations, I’ve started and operated companies both in the US and Europe, and I’ve had the privilege of working on projects in over 40 countries. In this course, I share my knowledge and experience working in global teams to help you build relationships and work in and manage global teams effectively.