
The challenges of working in America. Hidden rules are explained, starting with the first one: You are expected to just know things.
How to talk to Americans. First, introducing yourself, in person and remotely.
Then, some particular social aspects of Americans that you should know about:
things like privacy, patriotism, personal space.
Finally, some useful phrases and how to practice them.
This course is designed to help foreign-born (especially Indian) IT consultants be successful in the US corporate world.
To a foreign-born person, America can be a contradictory place to work. On the one hand, it is a friendly, casual and easy environment. But it is also ruthless and high-demanding, with no sympathy for the weak.
It is a complex and subtle working culture that is almost impossible for a new arrival to figure out. The unwritten rules can take a lifetime to understand.
Based on working with hundreds of Indian consultants over a 30-year period, it combines elements of emotional intelligence and consulting skills and is designed to lift the veil and explain these hidden rules. It provides a practical step-by-step framework, following the phases of a typical IT project.
The course contains an introduction, followed by five phases:
1. Preparation, that is understanding the basics of working here.
2. Meeting a client for the first time: just how important it is and exactly how to make a good first impression, remotely or in person.
3. Getting the lay of the land: how to best get an understanding of the technical and other aspects of your job: to find out what the priorities are and what’s really needed.
4. Requirements gathering: the best way to get the detailed information and requirements you need for your particular job.
5. Delivery: how to become a high-performing team member.