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Working Help Desk Tickets (Real World Examples) for Entry Lv
Rating: 4.2 out of 5(78 ratings)
499 students

Working Help Desk Tickets (Real World Examples) for Entry Lv

Real World Examples, real tickets, real solutions, real experience.
Created byErvin "cobuman"
Last updated 5/2022
English

What you'll learn

  • Learning a Jira Ticketing System
  • Noting Tickets and Communicate with Users/Customers
  • How to resolve Trouble Tickets and company policy rules
  • Gain knowledge from 35+ tickets resolved
  • Confidence booster knowledge
  • Become Help Desk Professional

Course content

1 section • 32 lectures • 6h 18m total length

  • Introduction to Working Help Desk, Very easy to follow and understand.32:23

    Master real-world help desk tasks by learning how to assign tickets, remotely connect to user PCs, enable print spoiler, and troubleshoot issues from printers to docking stations and laptop batteries.

  • Tech Support, Restoring deleted files on a Computer18:50
  • Tech Support, Outlook Email Sending Size Limit9:17

    Understand how Outlook emails are blocked by size on the Exchange server and why executables are blocked, then learn to share large files via OneDrive, Teams, or shared drives.

  • Tech Support, Shared Network Drive installation12:35
  • Tech Support, Outlook Office 365 Email Not Working11:31
  • Tech Support, User can't login to computer, password issue12:33
  • Tech Support, Pulse VPN not Working12:34
  • Tech Support, Office365 Email not working, case #213:20
  • Tech Support, Outlook is Slow, Searching Emails15:48
  • Tech Support, Using Remote Desktop to Fix computer issues8:19
  • Tech Support, Using Outlook on Android or iPhone7:04

    Demonstrates using the Office 365 mobile app to access Outlook on Android or iPhone and sign in, while noting potential backward compatibility with Outlook 2016.

  • Tech Support, Laser Printer not printing labels11:00
  • Tech Support, Webcam Install for User12:08
  • Tech Support, Blue Screen of Death BSOD14:18

    Navigate blue screen of death tickets by remotely diagnosing, distinguishing safe mode, rebooting to resolve, and documenting potential hardware or driver issues in the help desk ticket.

  • Tech Support, Can you have Teams on mobile phone4:20
  • Tech Support, I can't connect my Printer15:32
  • Tech Support, Printer DNS Explained4:11
  • Tech Support, Outlook is freezing when searching contacts12:23

    Investigate why Outlook freezes when searching contacts by exploring indexing, caching, and hardware acceleration, and walk through troubleshooting steps from repair to reinstallation and performance checks.

  • Tech Support, MFA setup in Office 365 or Other Apps8:16
  • Tech Support, What to do after Factory Computer Reset11:14
  • Tech Support, Missing Excel Files and How to fix it18:43

    Learn to recover a missing Excel file by checking local recycle bin and documents, then restoring from Office 365, OneDrive, and SharePoint with remote support if needed.

  • Tech Support, Outlook email blocked due to size8:58

    Explain how Outlook blocks emails when attachments exceed the Exchange Server size limit and show alternatives like OneDrive or Teams for sharing large files.

  • Tech Support, Website Unknown Login Error12:20
  • Tech Support, User account not authorized for Remote Desktop5:09
  • Tech Support, Nothing is Printing, How to check printer spooler12:19
  • Tech Support, What Bad Hard Drive Looks like19:05
  • Tech Support, Outlook Search function not working17:22

    Diagnose an Outlook 2013 search failure where recent emails show up as older, likely due to exchange server issues, and coordinate with administrators via a crisis bridge.

  • Tech Support, What to do with Ransomware infection11:24
  • Tech Support, SFTP use case scenario for file backup5:50
  • Tech Support, google DNS not resolving, flush DNS6:36

    Diagnose dns resolution issues in real-world help desk scenarios by pinging google.com, understanding the domain name system, and flushing dns with ipconfig /flushdns, plus reboot steps.

  • Tech Support, Avaya OneX Headset not working9:19
  • Tech Support, Network Storage, Shared drive install4:00

Requirements

  • You need Basic Computer Knowledge
  • No previous Tech Support required

Description

This is a practical Help Desk Training course. All lessons are using a real ticketing system with real tickets.

If you are new to Tech Support this course is perfect for you. It's super easy to follow and understand.


First video is a bit longer in order to carefully introduce you to a ticketing system, how to work tickets, how to communicate with users, and what to do when issues are resolved. After that, every video is about directly working trouble tickets.


Make no mistake, this course is directly taking you to the ticketing system training and troubleshooting. There is no presentation on Help Desk because in my opinion they are waste of time. You need immediate and real knowledge to be successful.


Yes, I teach Help Desk in my course but I also teach people interaction; this is super important and a huge part of the job.


Working Help Desk is the first stepping stone to successful and profitable career in IT. After you work Help Desk, as little as six months experience is enough for you to get promoted. This is why it's super important to be the best Help Desk representative in order to sky rocket your career. 


My videos are are the best starting point because everything I instruct is based of real experience.

Who this course is for:

  • Entry Level Help Desk

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