
Headcount as one of the largest cost items in the organisation
Employee types, staff segmentation and the concept of FTE
GAP analysis as a way to identify mismatches
Understanding the external labour market
Analysis of turnover and retirements
Extrapolation, interpolation and career transition analysis
Delphi and nominal group methodology
Collecting information on staffing requirements
Position design and job analysis
Employee workload analysis
Staff segmentation and calculating staff value
Combining functions and eliminating duplication
Process automation and business process optimisation
Project work, matrix structure and internal part-time
Outsourcing, remote work and cheaper locations
Implementing a performance management system
Competence management as an efficiency lever
Training and development to improve output
The 7B model of headcount management
Cost-benefit analysis across the employee lifecycle
Employer brand and managing the company value proposition
Effective total rewards
What competences actually are
The difference between soft skills and hard skills
Observable behaviour as the unit of measurement
Myths about competences and the history of the field
Linking people processes to organisational strategy
The competence pyramid model
Where competences are applied
The most popular and the managerial competences
Sources of competence information
The job description as a source
The role of corporate competencies
Linking competences to company culture
Conducting interviews to identify competencies
The critical incident analysis method
Function and position analysis
Developing a competency profile for a position
Assessing the readiness of the organisation
Defining the objectives of the project
Value for employees, not just for management
Assessment tools and the rating scale
Assessment centres
Validity of the tools you choose
360-degree evaluation
Examples of different competence libraries
What they are good for and where they mislead
How to adapt a ready-made library to your organisation
Competency-based recruitment
Employee development and assessment
Remuneration and promotions
Succession planning built on competences
What a job profile is and what sections it contains
Why the company needs it
What job analysis means
Who should actually write the profile
Interviewing people who hold the position
Interviewing the manager
Employee questionnaires for collecting information
Observation and the profile's place in process management
What competences mean at the level of a single role
Why they matter for the job profile
How to research them
How to describe them so others can assess against them
Overview of existing competence libraries
Ready-made job descriptions
How to use ready-made material without copying blindly
Developing a candidate scorecard
Building a career ladder from the profile
Creating an employee development plan
Deriving goals and indicators for the role
What talent is and how to measure it
The A-players concept
Strategic talent planning
Employer value proposition and onboarding talent
The language of competencies in talent management
The assessment centre as a selection tool
Selection techniques and their validity
The job profile as the basis of development
Coaching, mentoring and training talent
The manager's role in developing people
Leadership development for high potentials
The total rewards concept
What paying fairly actually means
Salary reviews and bonuses for key people
Recognition and a benefits model for talent
Performance management methods for high performers
Continuous development through feedback
Cascading goals and management by objectives
360-degree assessment and running one-on-ones
Running talent review meetings
Identifying high-potential employees
Career planning as a shared process
Career development options for talent
This course contains the use of artificial intelligence.
Your org chart shows job titles. Your actual capability is a completely different map, and almost nobody has drawn it.
What is going wrong right now
You hire against a job description written four years ago for a role that has since changed. You approve training because a budget line exists, not because a measured gap requires it. Someone leaves and you discover the skill lived only with them. Headcount discussions turn into negotiations about who argued best rather than calculations about what the work requires. And when the business asks whether you have the capability to deliver next year's plan, the honest answer is that nobody knows, because capability was never described in a way that can be counted.
What changes after this course
You will describe your organisation in skills rather than titles, and then run it that way. Headcount gets forecast and defended with FTE calculations and gap analysis instead of instinct. Every role has a profile with defined competences, so hiring, assessment, pay and promotion all speak the same language. Training closes a measured gap and you can show the transfer. High potentials are identified on evidence, developed on a plan, and ready when a critical role opens rather than six months after.
Your instructor
Mike, the number one HR instructor on Udemy, with more than 1.6 million course enrolments and over 150,000 professionals trained. Holder of PHRi and SHRM-CP certifications and HRCI representative in more than 10 countries. Built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals.
How the course is built
The course builds a skills-first operating model layer by layer. It starts from the business need: forecasting demand, calculating FTE, running gap analysis, rationing work and optimising headcount through structure rather than cuts. The second layer is the skills architecture itself — building a competency model from sources and critical incidents, defining levels, choosing assessment tools, using ready-made libraries and connecting competences to every people process. The third translates architecture into roles: job profiles, candidate scorecards, career ladders and development plans. The fourth applies it to people: attracting, selecting, developing, rewarding and retaining talent with a shared competency language. The fifth closes the gaps through learning designed backwards from a business outcome and evaluated against it. The course ends with succession: critical roles, 9-box assessment, development paths and measurable bench strength.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
Why start now
The skills your organisation needs are changing faster than the job titles describing them, and the gap compounds quietly every quarter. Companies that can see their capability make different decisions from those that guess at it. Enrol now and start the first lesson today.