Winning Back Lost Customers: Sales & Service Basics!!

Name: Winning Back Lost Customers: Sales & Service Basics!!
Rating: 4.7 (12 reviews)

Master essential strategies to regain lost customers, boost sales, and improve customer service relationships..

Created byMana Dowlatshahi Yeganeh

Last updated 7/2026

English

What you'll learn

Winning Back a Lost Customer
Sales Customer Service
Fundamentals and Basics
Problems and Solutions
Practices and Examples
QAs

Course content

7 sections • 32 lectures • 23h 50m total length

01 Winning Back Lost Customers Part129:38
02 Winning Back Lost Customers Part230:16
03 The Art of Not Losing Them Again29:21
04 Winning Back Lost Customers Solving the Churn Challenge30:42

AI Ethics and Responsible AI GenAI Foundations for Everyone PART_132:27
AI Ethics and Responsible AI GenAI Foundations for Everyone PART_21:34:50
AI & GenAI Fundamentals for Modern Business Analysts!! PART_132:23
AI & GenAI Fundamentals for Modern Business Analysts!! PART_21:33:04
AI for Creative Leaders & Managers GenAI Fundamentals 2026 PART_134:08
Apply GenAI fundamentals for creative leaders and managers to enhance sales and service strategies aimed at winning back lost customers in 2026, part 1.
AI for Creative Leaders & Managers GenAI Fundamentals 2026 PART_21:31:24

Introduction Winning Back a Lost Customer43:51
Learn to win back lost customers by diagnosing churn causes, rebuilding trust, and delivering personalized offers and improved service to foster loyalty and sustainable growth.
Effective Strategies & Techniques for Winning Back Lost Customers8:15
Customer Reasons for Leaving & How to Win Them Back13:08
Practices and Examples16:28
Practices: personalized communication5:21
Practices: addressing previous pain points5:52
Problems and Solutions11:31
QAs9:39
Problems Solutions Winning Back a Lost Customer44:21
Learn to win back lost customers through empathetic, data-driven outreach across email, phone, and social channels, with personalized solutions, incentives, and ongoing retention strategies.

Introduction to Sales and Marketing36:14
Explore how sales and marketing align to guide the customer through the awareness, consideration, desire, and action funnel, driving leads, conversions, and sustainable revenue.
Understanding the Market37:58
Identify target markets and analyze customer behavior through market research to guide data driven decisions, using segmentation, swot, voc, and market intelligence to anticipate trends.
Sales Fundamentals Mastering the Art of Selling34:20
Master the sales fundamentals from prospecting to post-sale follow-up, including needs assessment, demonstrations, handling objections, and closing using consultative and solution selling.
Marketing Fundamentals The Building Blocks of Success35:47
Master marketing fundamentals, the four Ps, branding, and digital strategies like content marketing, SEO, and analytics to craft targeted campaigns and drive brand growth.
Customer Relationship Management CRM Driving Sales Success37:00
Explore how CRM drives sales success by centralizing interactions, leveraging AI insights, automating tasks, and personalizing engagement to boost retention and revenue.
Digital Marketing and Social Media Mastering the Online Landscape36:27
Master digital marketing essentials across SEO, SEM, social media, email marketing, and content strategy. Drive brand awareness and website traffic with data-driven analytics.

Sales and Customer Service Fundamentals_ A Comprehensive Guide23:36
Sales and customer service fundamentals emphasize value creation and long-term relationships. The lecture covers SPIN and BANT frameworks, objections, multi-channel service, empathy, and key metrics like CSAT and retention.
Udemy Mana Sales and Customer Service Fundamentals_ A Comprehensive Guide20:51
NLP for Customer Feedback Analysis_ From Basics to Insights39:30
Learn how NLP, AI, and ML turn customer feedback into actionable insights, from sentiment and topic analysis to churn prediction, with practical steps and real-time dashboards.
Udemy Mana NLP for Customer Feedback Analysis_ From Basics to Insights16:17

Critical Thinking for Leadership & Management Basics!!2:48:02
Develop critical thinking and ethical leadership to make data-driven, evidence-based decisions, reduce cognitive biases, foster psychological safety, and drive strategic organizational outcomes.
Critical Thinking with AI & GenAI Fundamentals!!1:31:02
Learn to balance AI automation and human augmentation, applying critical thinking and ethical oversight to make informed decisions while mitigating bias and misinformation.

Requirements

This course is designed for anyone interested in improving customer retention, sales, and customer service skills. There are no strict prerequisites, but a basic understanding of sales, customer service interactions, or business operations can be helpful. Whether you're a beginner looking to enhance your communication and persuasion techniques or an experienced professional aiming to refine your customer recovery strategies, this course is accessible to all. A willingness to learn, analyze customer behavior, and apply strategic thinking is essential. Since this course focuses on practical applications, having real-world experience in dealing with customers—whether in sales, service, or management—will help you implement the techniques effectively. No advanced technical knowledge is required, but familiarity with CRM tools or customer engagement platforms can be beneficial. Most importantly, a customer-centric mindset and a proactive approach to problem-solving will maximize the benefits of this course.

Description

Losing customers is an inevitable part of any business, but knowing how to win them back is a valuable skill that can significantly impact revenue and long-term success. This course provides a comprehensive guide to understanding why customers leave, effective strategies for re-engagement, and how to rebuild trust to turn lost customers into loyal advocates. Whether you work in sales, customer service, or business management, mastering customer recovery techniques is crucial for maintaining strong relationships and sustaining growth.

Studies show that acquiring a new customer can cost five times more than retaining an existing one. Moreover, customers who return after a service failure often become even more loyal if their concerns are handled effectively. Learning how to win back lost customers is essential for increasing customer lifetime value, improving brand reputation, and boosting sales without constantly relying on new leads. This course teaches you how to identify reasons for customer churn, address concerns with empathy, and implement targeted recovery strategies that drive results.

By taking this course, you will:

Learn why customers leave and how to analyze churn patterns.
Discover powerful communication and persuasion techniques to regain trust.
Understand how to personalize re-engagement efforts for different customer types.
Gain insights into customer psychology and decision-making processes.
Improve your problem-solving skills to prevent future customer losses.
Boost your sales and customer service effectiveness with proven strategies.

These advantages not only help businesses improve customer retention but also enhance your personal skill set, making you a more effective sales or service professional.

This course is ideal for sales professionals, customer service representatives, business owners, and marketing specialists who want to strengthen customer relationships and increase retention. If you struggle with customer churn, have lost key clients, or want to enhance your ability to handle difficult customer interactions, this course provides actionable solutions. It is also valuable for entrepreneurs and managers looking to build a customer-focused culture within their organizations.

As competition grows and customer expectations continue to evolve, businesses must focus on building long-term relationships rather than relying solely on new customer acquisition. The ability to win back lost customers will become even more critical in the future, as consumers have more choices than ever. Companies that master customer recovery strategies will stand out and create sustainable growth.

By enrolling in this course, you’ll gain the knowledge and tools to turn past losses into future opportunities, making you a more effective and valuable professional in any industry.

Who this course is for:

This course is ideal for sales professionals, customer service representatives, business owners, entrepreneurs, and marketing specialists who want to improve customer retention and win back lost clients. If you have ever faced customer churn, lost key accounts, or struggled with re-engaging dissatisfied clients, this course will provide actionable strategies to turn those challenges into opportunities. Salespeople will learn how to rebuild trust and close lost deals, while customer service teams will gain techniques to handle complaints and restore relationships. Business owners and managers can use these skills to create a customer-focused culture that reduces churn and maximizes long-term value. Even freelancers and independent professionals who rely on repeat business can benefit from learning how to re-engage past clients. In today’s competitive market, retaining customers is just as crucial as acquiring new ones. By mastering these recovery strategies, you can boost revenue, enhance customer loyalty, and strengthen your brand reputation. Whether you’re new to the field or a seasoned professional, this course equips you with essential skills to succeed.

Winning Back Lost Customers: Sales & Service Basics!!

What you'll learn

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Course content

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