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Windows 10 Troubleshooting For IT Support - Part 2
Rating: 4.6 out of 5(91 ratings)
445 students

Windows 10 Troubleshooting For IT Support - Part 2

Learn How To Troubleshoot Windows 10 & Get An IT Support Technician Job
Created byZine B
Last updated 10/2021
English
English [Auto],

What you'll learn

  • Understanding Network Principales
  • How To Troubleshoot and Fix Network Issues
  • Understanding How Windows Updates Works
  • How To Fix Windows Update Problems

Course content

3 sections • 16 lectures • 1h 48m total length

  • Introduction To Network Troubleshooting10:27

    Explore how home, small business, and enterprise networks work, including IP address classes, DHCP versus static addressing, gateways and DNS, and Windows tools like ping, traceroute, and nslookup for troubleshooting.

  • Basic Network Troubleshooting9:45

    Identify and fix core network connectivity issues by verifying cables and Wi-Fi, checking IP configuration and DNS, testing via ping, and using Windows 10 troubleshooter to diagnose and resolve problems.

  • Understanding DHCP9:07

    Understand how devices receive an IP address dynamically from a DHCP server through the discover, offer, requests, and acknowledge sequence, including subnet, gateway, DNS, lease details, and a Wireshark demo.

  • Practice: The Case Of Full DHCP Scope6:01

    Identify a full dhcp scope by inspecting the scope range and server events, confirm the dhcp service is online, and expand the scope or subnet to restore client ip addresses.

  • Practice: The Case Of Reserved IP In use5:01

    Explore how a DHCP server reservation prevents duplicate IPs and what happens when another device uses a reserved address, using Event Viewer logs and ping to identify the conflicting device.

  • Practice: The Case of Blocked UDP Port2:59

    Investigate how blocked udp ports 67 and 68 stop dhcp from assigning an ip address. Use wireshark to confirm and check outbound firewall rules to allow 67 and 68.

Requirements

  • A computer with a least 6Gb of RAM and 50Gb of free disk space Is needed to create a virtual machine
  • 30 minutes a day of a free time to learn

Description

Discover How To :

- Quickly and Easily Troubleshoot Windows Issues…

- Understand How Networks Works…

- Fix Networks Problems…

- Fix Windows Update Problems...

- Use the Powerful and Free Tools…

- Use a Step-by-Step Troubleshooting Methodology…


So, You Can:

- Get an IT Support Job and start an amazing IT career…

- Become the best IT Support Technician in the team and prove you deserve a raise or promotion…

- Quickly solve users' problems and become the hero who saves the day.


Why "Windows 10 Troubleshooting for IT Support - Part 2"?

Typing “IT Support” keywords in Indeed[.]com results in more than 24 000 job offers results.

IT Support and Desktop Support positions are in high demand by companies.


It’s a good starting point if you are a fresh IT graduate or if you want to start an IT career.


To succeed as IT support, you need to master the art of Troubleshooting and technical problem-solving.

This is Why I have created this two-course series to help you in your mission.


Why Me?

My name is Zine Eddine BENDJABALLAH, and I have been in the IT field for more than 20 years.

I’ve been working in different positions, including IT support.


I have decided to share my troubleshooting experience with you to help you in your IT support journey.


I’ve Done My Part; Now It’s Over to You...

I have done my part; you have to do yours by taking action now by enrolling in this course.

Let's start this amazing journey together...

Who this course is for:

  • Fresh graduates IT people who want to start a desktop support career
  • Helpdesk technicians who want to improve their troubleshooting skill
  • IT Support companies who wants to train their technicians

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