The W I N D Model
4.1 (21 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
815 students enrolled

The W I N D Model

A Crash Course In Soft Skills
4.1 (21 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
815 students enrolled
Created by Andreas Rüegger
Last updated 5/2020
English [Auto]
Current price: $13.99 Original price: $19.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2 hours on-demand video
  • 30 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • The WIND - Model
  • Basic Introduction to Soft Skills
  • Speaking Skills
  • Crafting Questions
  • Awareness about your Mind and Intention in Conversations
  • Being open to reflect on own abilities


And welcome to the full Version of the WIND Model.

Use the code


at checkout and the next ten people get it for free.

This course is about soft skills. Not just talking, this is about speaking that you are heard, listening actively, crafting questions, knowing what to tell to whom, what it means to prepare your mind and knowledge and ultimately also how to say it.

In other words, this is an introduction to communication.

It gives you a broad foundation of practical tools and tips to become a better speaker and listener.

You will not learn how to warm up your voice with tztz and pkpkpk sounds -I rather point out that warming up will become important once you have longer or more important public speeches.

I do not tell you how to manipulate someone towards a certain intent - I rather show you how to craft questions and speak in a way so that the other person reaches the conclusion themselves.

Thus, the WIND Model is a visualisation of how your mindset, the knowledge that you have, what you say and what questions you ask are at the core of communication and that this can get you to the point where you will be able to talk with everyone about everything. Not because you know about it, but because you know how to ask, associate, build knowledge and show genuine interest so that people are sure you are interested and will gladly tell you enough so that you get to know more about them.

WIND stands for

Wonder (Open Mindset)

Interrogate (Crafting questions)

Natural Talk (Speaking skills)

Deep Dive (Knowledge)

My aim is that you get a solid foundation with this course, that you reflect on your weaknesses and strengts, and that you are inspired to practice and deepen your knowledge in the aftermath.

See you at the end of the course



(The test-version in german that was online between 07.2019 -05.2020 is no longer available)

Who this course is for:
  • All that want to start learning more about communication skills and look for a broad foundation
  • People with little experience that could use practical tips to survive their negotiation and networking events
  • Those that want to lead a conversation without manipulating it
  • First time entrepreneurs that seek an all-round crash course in communication to boost their skills in a short time
Course content
Expand all 49 lectures 02:02:37
+ 1) Introduction
2 lectures 03:56

An overview about what is thee and how the course is structured.

Preview 01:06

What are soft skills and why are they useful?

Societal intelligence, understanding and dealing with emotions and personalities, leadership skills, saying what you have to say in a way people understand you and listen to you, not acting on pure emotional impulse in a conversation - These are skills than can be learned, and they create a distinct advantage to the ones that learned them.

1.2) What Are Soft Skills
+ 1.3) Communication Essentials
8 lectures 15:23

Starting to learn about communication, you should know

- what means active listening

- what are communication channels

- why closing the communication loop is important

- communication does not equal speaking only

- the more precise you become, the more likely you will face adversities and conflict. Which is good.

1.3.0) Communication Essentials

Active listening is the very core that communication builds upon. It is indispensable.

And it is strenuous - it takes energy, demands reflection, asks for clarification and it has to be patient.


- you forget less what the other said

- you make sure that you understand the core points and arguments of the other

- you build rapport and respect because you are patient and show interest to understand the others point of view

Preview 02:02

A brief introduction to the basic communication model.

Note: I leave out the interferences that change, distort or interrupt the message. These things are called "noise" or "static", they disturb the message. for instance, if you are in a video call and the signal breaks up or the audio skips. This 'noise' makes it harder for you to understand or hear the message.

1.3.2) The Feedback Loop

The communication overhead or communication channels is the amount of channels you have in a team. The point of this introduction is to create awareness about the rapidly increasing possibilities of miscommunication in any team. If you want to become a team leader or build your company, you have to be aware of this.

1.3.3) Communication Channels

The last basic essential is a reminder that we always communicate on several levels.

We have hierarchies, we dress up, we use body language, we speak, we have biases, are culturally indoctrinated and have morals and beliefs that are rooted in how we were raised and so on. The more open, less biased and better you listen, the more you will catch these things and become able to send signals that you want to.

1.3.4) The Wide Range Of Communication

Staying with team building we look at the Tuckman-model of how teams form and what you learn from it.

1.4.0) Communication For Conflict

If a team forms you want them to build trust. Fast. For this you need them to speak honestly and truthfully, which inevitably will lead to conflict. Mediating that is one of the most rewarding act in team building, as they will learn to speak up, be confident to search for solutions and also communicate them, tell when you enter dangerous zones and so on. This is what propels a project forward.

1.4.1) The Meaning Of Good Conflict

Staying with trust one last time to make a point for the importance of good communication, we focus on you as the team leader that wants people to participate about equally. You seek the dialogue and speak up yourself so you understand the motivations that your team has.

With this you are far more likely to realise when personal agendas come into play. Admittedly, we should agree that betrayal is a lowlife tactic and if someone harbours evil intent, you will not come out of it unscathed.

1.4.2) On Meetings, Building Trust And Facing Betrayal
+ 2) The WIND Model Overview
1 lecture 05:34

This visualisation is the core part of the course. The most logical and "this is obvious"part of the course.

It is a descriptive interpretation of how the mindset and your knowledge work together to decide how you react regarding what and how you say something, or what you ask to continue the conversation in a direction that is more favourable to you.

Each branch signifies a section of knowledge that you can learn more about individually.

2.0) The Wind Model Introduction
+ 3) W – Wonder
5 lectures 13:02

Let us talk about the mindset now.

3.0) Wondering Mindset – Intro
3.1) Being Sure About What You Want

If your mind, language and attitude are positive, you will influence your surroundings to adapt to you. There will be people that leech from that, but in the long run, people follow others because they are inspiring and enthusiastic, not because they are a piece of toast lying around and spreading negativity. Yes, this is a weird allegory.

3.2) Showing Enthusiasm

There is power in how you phrase your statements.

Negative statements can often be interpreted in a way that you do not wish they were. State them affirmative and positive, thus, express what you want instead of what you don't want.

Using neutral wordings or neutral langauge to point out difficult statements helps to avoid the personal-opinion statement bias that people can have.

3.3) Positive Language And Neutral Wordings

A quick summary of the section

3.4) Summary
+ 4) I – Interrogating And Crafting Questions
5 lectures 12:24

The primary intention behind a question is to gather information of any sorts.

Preview 02:10

In order to understand the exact point that you heard you may need different ways of rewording.

You can paraphrase, summarise, reflect or summarise.

The idea is to leave out inflammatory language and focus on the underlying issue.

You can find more on this in the book "The Mediators Handbook. See the literature section.

4.1) Rewording Techniques

Repeating with highlighting, or mirroring, is one particularly helpful technique for everyday life.

You can find more on this in the books "Never Split The Difference" as well as in "The Mediators Handbook". See the literature section.

4.2) Mirroring

Don't ignore emotions or accusations. Put a label on them, point them out using neutral language to get to the core of an issue.

And then continue with "w" questions: open-ended questions.

You can find more on this in the books "Never Split The Difference" as well as in "The Mediators Handbook" and in "Non-Violent Communication". See the literature section.

4.3) Labelling and open-ended questions

A quick recap of the section.

4.4) Summary
+ 5) N – Natural Talking
13 lectures 23:18

Now lets talk about your voice, what and how you say things.

Preview 01:01

Your voice is an amazing tool. You can train it by simply becoming aware about certain perks.

You can find more on this in the book "How To Be Heard- Secrets to Powerful Speaking". See the literature section.

5.1.0) Your Vocal Toolbox - The Prosodic Features


5.1.1) Pace
5.1.2) Volume

Lowering the register and its impact.

5.1.3) Register
5.1.4) Prosody
5.1.5) Articulation

Using body language intentional might be more fun than interpreting it. You should have basic awareness about it in any case though.

You can find more on this in the book "The Definitive Book of Body Language" as well as in "The Mediators Handbook". See the literature section.

5.1.6) Body Language

A good story is:





And for most cases they demand to be practiced to become such a story.

5.2) Answer In Stories - If You Have One

Humour is a tough topic. It is individual, subjective and can be inappropriate. Using it at someone else's expense is one way to use it. But there are better ways.

5.3) Using Humour And Humility

Intentional silence is a powerful tool. Let us talk about why.

5.4) Silence - The Validation Vacuum

Generalisations (also called multi threaded statements) are a double edged sword.

In the wrong situation they may sound like a straw man. But it can be a practical tool. Not the straw man though.

5.5) Generalisations, The Straw Man Tactic and Multithreading

Let us recap that section.

5.6) Summary
+ 6) D – Deep Dive
6 lectures 26:40

Now we talk about your knowledge and how you can use it for everyday life in a practical way.

6.0) Intro

Hy, how are you? Andreas, nice to meet you.

Preview 04:11

So... you come here often?

6.1.1) Non-Superficial Questions
6.2) Building Common Knowledge

Now let us prepare the space you are in control of in a way, that you can use it to your advantage.

6.2.1) Get Practical - Prepare Your Office Space For Business

This is an exercise that I invite you to do together with me.

6.3) Exercise - Talking Two Minutes Straight
+ 7) Takeaway And Further Study
9 lectures 22:20

Let us recap this crash course.

What is your takeaway?

7.1) Takeaway

This is a list of helpful books that can inspire you to continue to learn more about the topics we discussed during the course.

I am not affiliated with any of these, this is a personal recommendation.

I have five in particular that are the extension to this course, in a way, as they cover similar topics but with focus on their individual approaches. I made 2minute summaries for Youtube and added the videos here as well. For more summaries you can head to my YT channel, I upload one book every week. Well, I try to.

7.2) Literature List

Voss, Chris (2016), Never Split the Difference. Negotiating as if your life depended on it, Harper Collins Publishers.

A practical book about negotiation, behaviour, talking, manipulation, neutral language, trapping and communication in general. You will find topics such as mirroring, labelling, tactical empathy and neutral language in the book.

7.2.1) Never Split the Difference - Chris Voss

Rosenberg, Marshall B.(2015), Nonviolent Communication: A Language of Life (3rd. Ed), Puddledancer Press.

Focusing on empathy the Non violent communication approach uses assumptions to quickly find the underlying statements and issues of a situation, with a focus on being aware of how you feel, your emotions and how to express and receive them concretely.

7.2.2) Non Violent Communication - Marshall B. Rosenberg

Treasure, Julian (2017), How to be heard. Secrets for powerful speaking and listening, Mango publishing.

Let us talk about your voice.

Everything I presented, Julian does as well, with a focus on sound and how to prepare as a speaker. If you are interested in the prosodic features you will find a more extended description and presentation of them in this book.

7.2.3) How to be heard - Julian Treasure

Beer, Jennifer E. & Caroline C. Packard (2012), The Mediator’s Handbook, New Society Publishers.

A textbook that covers almost everything that you need to know for mediation. Thus, if you are interested in conflict management , neutral speaking and behaviour, this book has a great variety of practical tips and concrete examples.

7.2.4) The Mediatior's Handbook - Jennifer Beer / Caroline Packard

I used the German edition:

Lothar J Seiwert & Friedbert Gay (2005), Das 1x1 der Persönlichkeit. Sich selbst und andere besser verstehen mit dem DISG Persönlichkeitsmodell, persolog GmbH.

In English it is called:  The Behavioural Blueprint.

A practical book about the personality model with many tips on how to approach different types and how they might react according to their tendencies.

7.2.5) Behavioural Blueprint - Friedbert Gay / Lothar Seiwert

Carnegie, Dale (2010), How to Win Friends and Influence People, first ed. 1937, simonandschuster inc.

A classic read and wonderful for people who are already in leadership positions to improve their skills.

7.2.6) How to win friends and influence people - Dale Carnegie
7.3) End Of Course - The Outro