In this course, students will learn how to support and configure Windows 10 desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems.

We will also focus on corporate solutions like WDS and modern solutions like Azure Auto Pilot and how to integrate your devices into the Cloud.

Students will learn how to manage storage, files, and devices, as well as how to configure network connectivity for Windows 10. Additionally, students will learn how to secure the Windows 10 OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows 10.

OUTLINE:

Module 1: Installing Windows This module covers installing the Windows 10 OS. Students will learn about the different editions of Windows 10, requirements, and new features introduced. This module covers how to install the OS, as well as methods for migrations and upgrading. Students will also learn about common tools used in the deployment process. We will cover the Auto Pilot process.

Module 2: Post-installation Configuration and Personalization This module covers common post-installation tasks in Windows 10. Students will learn how to customize the user interface, as well as using the control panel and settings app to configure common OS settings. This course will also introduce students to Windows PowerShell. This module will cover how device drivers work and how to manage them. Students will also be introduced to managing and configuring hardware peripherals such as printers.

Module 3: Updating Windows in Windows 10 In this module, students will learn about keeping Windows 10 up-to-date. Students will be introduced to the new Windows servicing model and how it applies to various scenarios. Students will learn the various methods for updating Windows and applications, as well as managing updates using tools like group policy and Windows Update for Business.

Module 4: Configuring Networking In this module, students will learn about networking concepts. This module will introduce IPv4 and IPv6, and concepts like DNS. Students will learn how to configure network settings in Windows, as well as learn about wireless network technologies. The module will conclude with methods of managing Windows remotely.

Module 5: Configuring Storage This module covers storage configuration and management in Windows 10. Students will be introduced to local, cloud, and virtual storage options. This course will also cover configuring storage on client devices and introduce storage spaces.

Module 6: Managing Apps in Windows 10 In this module, students will be introduced to app management in Windows 10. This module will cover the different types of apps and supported installation methods. Students will learn how to install apps using manual and automated methods, as well as manage app delivery using the Windows Store. Finally, this module will cover the differences between Internet Explorer and Microsoft Edge.

Module 7: Configuring Authorization & Authentication This module introduces the tools and features of Windows 10 for authorizing access to Windows 10 clients. Students will learn about methods for how users sign in to Windows 10. This module also covers restricting what users can or cannot do on a device through methods like UAC and account types.

Module 8: Configuring Data Access and Usage In this module, students will learn about permissions. This module will cover considerations for different file systems. Students will learn how to configure file and folder permissions as well as shared folders. The module will conclude with configuring settings through methods such as local and group policy.

Module 9: Configuring Threat Protection and Advanced Security This module introduces students to protecting devices from external threats. Students will learn about the different types of common threats. This module will teach students about using encryption, firewalls, and IPSec to help protect against threats. The module will conclude with how to configure and use Windows Defender and AppLocker.

Module 10: Supporting the Windows 10 Environment This module will cover the Windows 10 architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimize Windows 10.

Module 11: Troubleshooting Files & Applications This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.

Module 12: Troubleshooting the OS In this module, students will learn how to troubleshoot startup and service issues related to the operating system. This module will teach the different startup and recovery options, and how to troubleshoot different Windows services.

Module 13: Troubleshooting Hardware and Drivers This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.