WhatsApp Customer Experience & Automation Mastery Course

Name: WhatsApp Customer Experience & Automation Mastery Course
Rating: 4.5 (37 reviews)

WhatsApp Business API based CRM, Automation, Team Inbox, Marketting and much more

Created byRhitam Dutta

Last updated 1/2025

English

What you'll learn

Upskill : Project managers, System integrators. Developers, Automation Specialists, Chat-bot experts
Learn Low Code Integrations
Understand No code automations using WhatsApp as the Business Communication Platform
Understand how to WhatsApp SuperCharge your CRM and ERP for Better customer Engagement and Experience
Become a WhatsApp Automation Genius

Course content

3 sections • 17 lectures • 1h 52m total length

Introduction to Bots and Flows on DoubleTick1:16
Unlock automation with DoubleTick WhatsApp API! Learn how to use Bots and Flows to streamline communication and boost efficiency. Watch now to revolutionize your WhatsApp experience!
Triggers Overview1:56
Unlock the power of trigger events with DoubleTick WhatsApp API! Learn how to streamline processes and enhance communication efficiency using workflow automation. Watch now for valuable insights!
Action Overview2:07
Explore action events with DoubleTick WhatsApp API to amplify efficiency and connectivity. Learn how to streamline communication and enhance user experience. Watch now to maximize your workflow potential!
Auto-send hello message when customer says Hi and assign a team member4:39
Automate your WhatsApp Business with DoubleTick API! Learn how to set up basic bots and automations for instant responses and efficient customer interactions. Watch now to revolutionize your customer service experience!
Automatically Send a template message when a new row gets added to Google sheet3:54
Automate your WhatsApp messages with DoubleTick API! Learn how to integrate with Google Sheets to send template messages automatically when a new row is added. Streamline your communication and save time. Watch now!
Automatically Send a template message when a customer is assigned an agent3:59
Enhance your customer service with DoubleTick WhatsApp API! Learn how to automate template messages when a customer is assigned an agent, streamlining your communication. Watch now to revolutionize your support process!
Send interactive message with 3 buttons and apply new lead tag5:47
Streamline lead management with DoubleTick WhatsApp API! Automate 3-button messages to new leads for prompt engagement and efficient communication. Save time and optimize your WhatsApp for business. Watch now!
Auto-send 10 options (Interactive List) for new CTWA lead & push to Google Sheet13:54
Simplify lead management with DoubleTick WhatsApp API! Automate the process of sending customizable messages to Click to WhatsApp (CTWA) leads and integrate with Google Sheets for seamless workflow. Maximize engagement and boost productivity. Watch now!
Send a sorry message when unsubscribed & automatically opt-out the customer.9:14
Streamline customer relations with DoubleTick WhatsApp API! Automate unsubscribe requests by sending a "sorry" message and seamlessly opting out customers from future messages. Watch now to enhance customer experience with automation.
Drip Campaign Bot:Send 3 follow-up templates with 4-hour delays using time delay7:51
Create an efficient Drip Campaign Bot with DoubleTick WhatsApp API! Learn how to set up time-delayed follow-up messages, test your bot’s efficiency, and optimize delivery timing. Watch now to streamline your messaging process.

Create QR code or WhatsApp links to trigger a bot via your WA API number.4:46
Streamline customer interactions with DoubleTick WhatsApp API! Redirect customers to your WhatsApp API number through QR codes and automate responses for enhanced productivity. Watch now to optimize your engagement strategy.
Send template on Google Form data, schedule birthday message via webhook.21:04
Master advanced bot automation with DoubleTick WhatsApp API! Learn to integrate Google Forms and Sheets to send personalized birthday messages and trigger instant responses. Streamline your WhatsApp communication with webhooks and more.
Make API calls in DoubleTick Bot, use conditions & API response in flow.13:52
Learn advanced bot building with DoubleTick WhatsApp API! Discover how to make API calls directly from the Bot builder, use conditions to branch paths, and optimize bot functionality. Enhance your bot flow with API responses.
Create custom chat widgets, link bots and automate journeys for website traffic7:53
Boost engagement with DoubleTick WhatsApp API! Integrate our WhatsApp widget on your website to collect key information and seamlessly redirect high-intent leads for better follow-up and conversion. Revolutionize your online strategy today!

Use Webhooks for real-time updates to CRM/ERP, find developer key & payloads.4:33
Unlock seamless integration with DoubleTick WhatsApp API! Learn how to use webhooks to connect event-based data to your CRM or ERP systems for real-time updates. We'll guide you through finding the developer key, accessing webhook payloads, and enhancing your workflow.
How to setup working hours and away messages4:02
Learn how to set employee working hours and automate away messages on the DoubleTick platform! This video will guide you through configuring work schedules and creating personalized away messages to ensure seamless customer communication, even outside business hours. Optimize your team’s availability and enhance customer satisfaction with ease. Watch now!
Change header media (image/video/PDF)of approved template without re-registering2:08
Learn how to easily change template header media with DoubleTick WhatsApp API! This video shows you how to update images, videos, and PDFs in approved templates without re-registering. Enhance your messaging strategy and stay ahead of the game.

Requirements

Anyone can lean and become a WhatsApp Automation Expert

Description

WhatsApp is one of the most widely used platforms globally!
How do we leverage it?

In under 2 hours, master the art of using low code & no code automation to leverage your integration and business communication workflows.

Are you a developer or a CRM specialist who wants to integrate ZOHO, SALESFORCE, SLACK, Razorpay, Tally and similar 100s of other CRMs or your Custom ERP tool?

Do you wish your users to take complex WhatsApp interactions with your business WhatsApp number?

This course will give you an end-to-end implementation of such a complex workflow using the DoubleTick Tool.

In this course, you will also have hands-on experience with topics :

Introduction to Bots and Flows on DoubleTick
Triggers overview on DoubleTick
Action overview on DoubleTick
Send a hello message when a customer says Hi and assign one of your team members to the chat.
Send a template message when a new row gets added to Google sheet.
Send a template message when a customer is assigned an agent.

How to send an interactive message with 3 buttons when a new lead comes and also apply a new lead Tagand much, much, much, much more... and become a WhatsApp Automation Genius Certified by DoubleTick

Who this course is for:

DoubleTick Users, Partners and Full Stack Developers, System Integrators

WhatsApp Customer Experience & Automation Mastery Course

What you'll learn

Explore related topics

Course content

Basic Bots and Automation10 lectures • 55min

Advanced Bots4 lectures • 48min

Settings3 lectures • 11min

Requirements

Description

Who this course is for: