
What the global research actually shows
What stress is, precisely
What burnout is, and why the two are not the same thing
Diagnosing both across an organisation rather than one person at a time
Why stress appears and which factors drive it
Why burnout happens, which is not simply more stress
Auditing a company for the factors that produce it
How culture either prevents or manufactures burnout
The role of senior leadership, and what only they can change
The role of line managers, where most of it is decided
The role of the people function
Running research that produces something actionable
Using one-to-ones as a diagnostic instrument
The relationship between stress, burnout, turnover and engagement
Employee experience and the specific demotivating factors
What managers need to know and what they usually do not
Transferring the knowledge and the tools
Monitoring whether any of it is being used
Creating a report on stress and burnout that leadership reads
The role of pulse surveys
Automation tools
What time management is, and why it matters more under pressure
The basic principles
The benefit for professional and personal life
Assessing your own current skill, and analysing where the time actually goes
Setting goals that survive a bad week
Prioritisation with the ABC method and the Eisenhower matrix
The 4D technique: do, defer, delegate, delete
Building the task list, and reallocating what is already on it
The basics of planning that holds
The tools and techniques available
The Pomodoro technique for concentration
Kanban lists and the Getting Things Done method
Analysing where time is lost, honestly
Raising concentration with time-blocking
The art of delegating: when and how
The golden hour technique for the work that matters
The psychology of procrastination and what causes it
Techniques for managing stress, including mindfulness
Why breaks and recovery are not a reward for finishing
Eating the frog first, and building a personal plan
The current applications worth using
Timeboxing for allocating the day
Agile and Scrum principles applied to personal work
Mind mapping, Gantt charts and bullet journalling
The changes at work that made this urgent
What happens when people stop coping
The classical model, and why it is no longer sufficient
The modern factors, and what the research says
Preparing the ground before announcing anything
Acting as the change agent for it
How companies that succeeded actually did it
Preparing the case for leadership, and creating a picture of the future
How a negative culture quietly cancels every programme
Finding the hidden factors
Assessing culture and running a cultural audit
Naming what is not working
Forming the team that will own it
Generating the ideas worth testing
The invisible work that makes the visible part function
Why awareness campaigns stopped working
Changing behaviour rather than informing people
Extrinsic and intrinsic motivation, and the limits of a bonus
Autonomy, meaning and development, and building a nudge system
Why iteration beats a launch event
Instilling new habits
Evaluating reaction, learning, behaviour and outcome
Assessing organisational impact, and the best global practices
What engagement is, and how it differs from motivation, satisfaction and loyalty
The common measurement methodologies
Gallup Q12
How to administer the survey, and how to work with what comes back
Taking apart each of the twelve elements
Building an action plan from the results
Giving managers something specific to do
How to run it the first time
The tools available
Preparing the company for the launch
What changes from the first generation
How to prepare for it
The tools of the second generation
Launching it inside the company
What the third generation looks like
The tools that come with it
How to prepare a company for it now
Employee experience as where engagement is heading
Training managers on it properly
Giving them feedback on their own results
Working alongside them rather than reporting on them
Where responsibility sits at each level
The role of a business partner in this
How a manager has to change the way they work with people
What makes a one-to-one effective
The elements such a culture is made of
Flat organisations and holacracy
Goals and radical candor
Teamwork as the carrier of all of it
What the global research says about why people leave
The main causes, in order
How turnover relates to satisfaction, loyalty, motivation and engagement
The key measurement points, and automating the measurement
Where the information comes from
Introducing the exit interview
Ways of calculating it, and the breakdowns that matter
Preparing the report, and forecasting
Designing the project and forming hypotheses
Calculating what turnover actually costs
Getting the programme approved
Designing, launching and analysing the survey
This course contains the use of artificial intelligence.
Burnout is almost never solved in the place where it is noticed. By the time someone looks exhausted, the causes are eight months upstream and nowhere near that person.
What usually happens instead
Somebody proposes a wellbeing week. There are webinars, a meditation app licence, an email about work-life balance. Three months later nothing has moved, because the workload did not change, the manager was never trained, and nobody measured anything before or after. I have signed off on exactly this kind of programme and watched it fail. The failure was not the idea, it was that we treated a structural problem as a communications problem.
What this course actually covers
Six blocks. First, what burnout is and how it differs from stress, plus how to diagnose it across an organisation with data rather than impressions — including the audit of the factors that produce it. Second, workload: prioritisation, delegation, procrastination and recovery, because this is the lever an individual can reach alone. Third, wellbeing as a system — building it, funding it, launching it, and measuring reaction, behaviour and organisational impact. Fourth, engagement, measured with Gallup Q12, because burnout and engagement are the same twelve questions with opposite signs. Fifth, turnover: what it costs, how to calculate that number, and how to use it to get a programme approved. Sixth, ten lessons on the conversation itself — listening, powerful questions, working with motivation and barriers, and running a one-to-one with someone who is struggling.
What this course is not
This is not therapy and it is not clinical advice. If you are in a difficult place personally, a professional is a better first step than any course. The material here was recorded for people who are responsible for the conditions other people work under, so it looks at burnout as something an organisation produces and can stop producing. Much of it applies to your own situation too, but the angle is structural rather than personal.
Who is teaching this
I am Mike Pritula. I built the people system at Preply as it became a unicorn, and I have worked at Wargaming, iDeals and Alfa-Bank. More than 1.6 million students have enrolled in my courses across 185 countries, and over 150,000 specialists have gone through my programmes. I hold PHRi and SHRM-CP certifications and represent HRCI in more than ten countries.
What is included
Lifetime access to all 42 lessons
Active instructor support in the Q&A section
A Udemy Certificate of Completion
Working material: the burnout factor audit, Gallup Q12, the turnover cost calculation, the GROW model, the active listening checklist
Practical frameworks for building and measuring a programme end to end
Where to start
Take one person on your team you are worried about, and instead of asking how they are, ask what their last four weeks looked like hour by hour. The answer will point at the cause faster than any survey. Enrol now and start the first lesson today.