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Connecting to Community, Health, and Governmental Services
Rating: 4.4 out of 5(108 ratings)
3,254 students

Connecting to Community, Health, and Governmental Services

Basic Training for Violence Peer Counselors in California
Created byDaniel Roman
Last updated 3/2017
English
English [Auto],

What you'll learn

  • Research and identify the appropriate community, health, and governmental resources
  • Support clients when visiting community, health, and governmental offices
  • Understand client reactions and interactions with employees and the environment
  • Understand how to follow up with clients after visiting community, health, and governmental offices

Course content

1 section • 5 lectures • 47m total length

  • Introduction0:38

    Learn how to connect clients to community health and government resources, a critical task for peer counselors who guide clients from beginning to end through the resource connection process.

  • Researching and Contacting Community, Health, and Governmental Resources2:58

    Identify how to apply for resources by researching agencies. Gather original documents (state ID, Social Security card, birth certificate) and prepare transcripts and immunization records for school enrollment.

  • Preparing Clients for Visits14:13

    Prepare clients for visits by researching agency procedures, confirming eligibility and documents, organizing copies and folders, and supporting trauma-affected individuals through forms, wait times, and location choices.

  • Client Reactions and Interactions with Employees and the Environment17:35

    Explore client reactions and interactions with employees and the environment in community health and governmental services.

  • Providing Follow-up with Clients after Visits11:47

    Provide follow-up with clients after visits by clarifying needed information, accompanying them to follow-up appointments, and outlining next steps and SSI outcomes with alternatives, including the appeal process.

  • Module 9B Quiz

Requirements

  • N/A

Description

The goal of this course is to provide participants with the skills to navigate within community, health, and government resources. Although it is aimed at violence peer counselors, this course is suitable for anyone who provides peer support services and/or works with young adults. The information covered in this course include:

  • Contacting community, health, and governmental resources 
  • What to prepare for with clients in various settings
  • Interacting with employees/environment 
  • Follow-ups

Through this course of 5 lectures, over 60 minutes of video content, informational handouts and 1 quiz, participants will be able to effectively research and identify the appropriate community, health, and governmental resources, support clients when visiting community, health, and governmental offices, understand client reactions and interactions with employees and the environment, and understand how to follow up with clients after visiting community, health, and governmental offices.

Understanding how the process of connecting clients to community, health, and government resources work is extremely important as a peer counselor or anyone who provides peer support services. Clients rely heavily on peer counselors to guide them through the resource connection process from beginning to end. Thus this course will greatly benefit those in this field of work.

*The name of the person narrating this course is Kyndra Simmons. 

Who this course is for:

  • Violence Peer Counselors

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