Introduction to voice interface design
4.0 (69 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
407 students enrolled

Introduction to voice interface design

Introduction to voice interface design and conversational design for chatbots and voice bots / smart assistants
4.0 (69 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
407 students enrolled
Created by Jana Bergant
Last updated 10/2019
English
English
Current price: $34.99 Original price: $49.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 3 hours on-demand video
  • 2 articles
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
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What you'll learn
  • how to design for voice interfaces
  • how to design conversations for chatbots
  • where to start when creating a chatbot or a voice bot
  • how to make a good user experience for voice and chatbot
Course content
Expand all 31 lectures 02:54:23
+ Conversational UI design
8 lectures 35:36
Chatbots
03:42
Benefits of chatbots
02:55
How we can use chatbots - part 1
06:37
How we can use chatbots - part 2
04:41
Voice user interface - VUI
02:49
How can we use voice interfaces - part 1
02:54
How can we use voice interfaces - part 2
03:34
+ How To’s Chatbot
10 lectures 01:11:43
Where to start
04:07
In this assignement you will answer a few questions about your chat or voice bot.
Defining the basics
5 questions
Designing conversations - the basics
05:17
Communicating with the user
03:14
Supporting specific commands
02:47
Error messages - Part 1
11:03
Error messages - Part 2
05:17
Bot personality
10:20
Bot as a search agent
10:49
Bot development
06:51
Maintenance and analytics of a chatbot
11:58
+ Voice intercafe design
6 lectures 41:57
About voice
06:38
Why and how chat and voice are different - Part 1
05:20
Why and how chat and voice are different - Part 2
05:16
Voice UX mistakes to avoid
06:41
Voice UX Best Practices
10:50
Prompts
07:12
+ Sentiment analysis
4 lectures 15:40
Sentiment analysis in a nutshell
05:36
Sentiment analysis for a chatbot
05:35
Common implementation scenarios in chatbot
03:04
More about sentiment analysis
01:25
Requirements
  • you need to be interested in voice interfaces or chatbots
Description

In the course “Introduction to voice interface design” you’ll learn all about designing conversations for chatbots and voice bots. My name is Jana, and I’ll be your instructor guiding you through this course.

I’m teaching chatbot and smart assistants here on Udemy. I also consult clients.


And what I’ve noticed is that many clients are confused when going from graphical interface to a conversational interface. Where most of the companies fail is to deliver satisfying user experience, and that is why people leave the bot never coming back.


In this course I will guide you through the most common misconceptions of voice and chatbot design. And I’ll introduce SOLUTIONS. You’ll be able to implement them along the way. You’ll improve your chatbot and voice interface as we move along the course.


In the first part, we focus on chatbots and designing conversations for chatbots. And in the second part, we focus on Voice interfaces and designing conversations for voice bots. Designing for voice interfaces and chatbots have some crucial differences. Avoid common mistakes that prevent good user experience.



One thing is true. Knowing the technology on how to create a chatbot is not enough. It’s only a start. What you need to know is how to build great conversational interfaces.

It’s like when apps emerged. Many people have taken a web app and converted it into a mobile app, which was not the right solution.

And now people take their frequently asked questions and turn them into a bot. This is a start, I agree.

But for good user experience, you need more. And what that is you’ll learn in this course.

This course is packed with many hands-on tutorials. We learn by looking at examples and applying the knowledge right away.

Plus, I also offer 100%, no questions asked, money-back guarantee.


Conversational interfaces are just at the beginning stage. And the best conversational apps will emerge in the next few years. Yours can be one of them.


Why do users get frustrated in an attempt to communicate with chatbots? How can we prevent this and keep our users satisfied?

And yes, how can we engage users? And build a satisfying relationship that is more personal and more human-like - using conversational interfaces?

These are the questions we’ll answer in this course.

This course has thousands of examples of how not to the chatbot. And most important, even more, examples of how to make conversation with a bot a satisfying experience.

I’ve done in-depth research, talked to many professionals, looked at thousands of examples.


What we’ll cover in this course is an introduction to conversational interfaces, chatbots, and voice interfaces. We’ll cover how they can benefit us and where they are of best use.

Then we dive deeper into chatbots. We’ll see where things go wrong, and where we can start when developing a chatbot. We’ll talk about the basics of designing a conversation and how to communicate with a user. We’ll talk about the chat components like special commands and handling error messages. We’ll talk about chatbot as a search agent and the bot’s personality. Then we go more into development and maintenance and analytics. Developing a chatbot is not a do and forget thing, as you will see in the course.

After we cover this and more on the topics of chatbots, we’ll go into voice. We’ll cover use cases, and I will help you avoid one common mistake done by voice bot developers. That is assuming that developing for chatbot and voice bot is the same thing. Voice and chat have some significant differences that need to be considered as developing a bot. And by incorporating these into the design, you’ll save your customer unnecessary frustration. The same as with chatbots, I will tell you what the mistakes to avoid are. And what are the best practices you can use. And we’ll go into details like designing prompts and more.


Do remember:

I’M HERE FOR YOU! I WILL ANSWER ALL THE QUESTIONS AND RESPOND TO ALL YOUR SUGGESTIONS!


Now let’s get started.


Who this course is for:
  • chatbot developers
  • voice interface developers
  • interface designers
  • everybody who want a good user experience for their chatbot or voice bot (smart assistant)