Versatile Communication Skills - The Art of Engagement
What you'll learn
- Learn practical, easily applied communication skills to build stronger professional and personal relationships.
- Learn how to quickly build rapport and a sense of connection with people.
- Identify your personal communication preferences and recognise the strengths and challenges of that preference.
- Learn how to identify and adapt to the communication preferences of others and why it's important to do so.
- Learn how to minimise the misunderstandings that are the cause of so many relationship issues
- Identify why you find some people harder to deal with than others, and how to fix that.
- Learn what to listen for and observe to understand the communication behaviours of others with a new found clarity.
Requirements
- The desire to improve your communication skills to build better, stronger professional or personal relationships
- An open mind and a willingness to practice.
- A wish to be able to connect with people of all types
Description
There are no skills more important in life than communication skills. Success in our professional and personal lives depends on our ability to build engagement and trust with others; communicate with different personality types, and develop strong, effective relationships - in other words people skills.
The quality and value of those relationships is driven by how effective our communication skills are. There is no ‘one size fits all’ solution. The art of effective communicators is having the skill to personalize their communication to those around them. Having the ability to understand the communication traits of themselves and others which creates the opportunity for much more engaging communication - a vital component in creating stronger, positive relationships.
If you would like to discover the art and secrets of effective communication skills and transform how you communicate with the different personality types of key people around you; this is the course for you. Professionally that might be your team, your peers or your management. Personally, that might be your partner, close friends, family members, or anyone who has a personal impact on your life.
I have spent several decades working with business leaders and managers around the world, helping them hone their personal communication skills, enabling them to build strong successful relationships with their teams, suppliers and customers.
In this course I will:
· lead you step by step through how your communication process works
· Show you how different personality types use and react to that process in different ways
· Identify your personal communication strengths and any improvement areas to work on
· show you powerful techniques to build rapport
· help you develop ways to be versatile (flexible) in how you communicate with those around you and strengthen key relationships - whether professional or personal.
· Explore tools and ideas you can use every day to build your skills and strengthen your key relationships.
The practical techniques, exercises and models are drawn from NLP, wider psychology and many years of management and leadership experience.
Why do I need this course?
Research suggests that over 65% of us rate ourselves as far more effective (flexible) in our communication than those around us rate us. How effective are you in reality? This course will help you answer that question.
We frequently take our communication skills for granted. It's easy to simply assume that our messages are heard and understood in the way we intend them to be. Very often they are not. Our messages are changed, adapted and misheard, and we often don't notice until it is too late. The damage has been done. The relationship weakened in some way. Let's face it; we have more communication channels open to us than ever before. What could possibly go wrong? Unfortunately, plenty.
Have you noticed how often poor management, weak people skills and simple misunderstandings are found to lie behind performance problems and tensions at work, relationships that are under stress, conflict or even relationships breaking down? Lower levels of employee engagement frequently get tracked back to poor people skills from supervisors, managers or company leaders.
Most of us find these relationship pressures surfacing every day in our working and personal lives.
Poor communication can be the cause of a great deal of frustration, stress and even anger.
The simple truth is that many of these issues can be averted or greatly improved by taking a more flexible approach to how we communicate with others. Boosting our communication skills, or soft skills enables us to make conscious choices about what we communicate and how we do it to give us the best chance of building better, stronger relationships. Flexing how we communicate to suit the needs of others can have a significant impact on the quality of the professional and personal relationships you have with those around you.
The principles taught on this course are practical and straightforward. The discipline and effort needed to execute them in our daily lives is more challenging and requires practice and application. The benefits though will be well worth the effort.
Who this course is for:
- Anyone who wants strong and healthy professional and personal relationships
- Managers and leaders who want to get the best from their teams
- People who want to be more self aware of how they communicate and the impact they have
- People who want to be able to identify the communication preferences of others
Instructor
![Richard Lock](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.5 Instructor Rating
- 42,228 Reviews
- 108,625 Students
- 7 Courses
International Management Trainer | Speaker | Facilitator | Business Coach helping organizations get the best from people and people to get the best from themselves.
Thank You - for checking out at my profile.
You're probably wondering why on earth you should take my online courses, or even work with me more directly.
Well, I've had the privilege to have been a learning and development professional for close to 30 years now. In that time I've worked with a very wide range of organisations and people from all walks of life, and many different countries and backgrounds.
My focus is on helping people learn skills, techniques and behaviours that will add practical value in their everyday lives. That's typically in their business and professional lives, yet often the skills and concepts are very applicable to more personal development outside of work. What matters to me is that the learning is not simply just theoretical, but practically applicable. Knowing stuff is good, but we get improved results and personal growth when we actually apply our learning and do something with it. That's where we really add value.
In support of this approach, I have a lot of experience to back it up. I have for 20 years held senior management positions in both public and private sector organisations. I have also run my own consultancy and people development businesses for almost 19 years working with many global brands in a variety of business sectors, family businesses, business start ups and individuals seeking to develop their own skills and abilities.
With all this experience and expertise I have come to realize that a great deal of successful business and people management comes down to effective communication. This may appear to be an obvious, straight forward insight, yet the day to day reality is frequently much more challenging. My favourite quote sums up this challenge nicely;
'the single biggest problem with communication is the illusion it is taking place'
George Bernard Shaw.
The ability to communicate clearly and effectively with people is so crucial to success in any endeavour. Whilst we say we understand that, most of us take communication for granted, and it is often a big mistake that leads to errors, misunderstandings, wasted effort, poor performance and even conflict.
Improving your communication and people management skills can be one of the best investments you'll ever make.
Don't take my word for it - here are what others have said about me:
His knowledge and passion for bringing learning to life is second to none and his detailed yet down-to-earth approach has always been well received. Operations Director
Richard really is a great trainer, he gives you confidence, you feel at ease... no need to stress out. Presentation Skills delegate
It is the best training that I have had in my professional life. Very engaged, makes the training really interesting, with the appropriate amount of theory and practice, Richard has a big knowledge. Communication Skills delegate
His unique approach puts him streets ahead of traditional trainers/facilitators in my opinion. Conference Speaker
He is very personable, has an in depth knowledge about how people and process work and has high integrity. General Manager
Richard worked with our senior managers providing individual coaching and group development over a period of 2-3 years. Richard was an inspiration and helped the IT leadership team to completely transform their approach and style. IT Director
I am very satisfied with the presentation training, I will definitely be able to use the experiences I gained in my everyday working or personal life. Richard is a really positive, inspiring trainer. International Buyer
My primary areas of activity are:
·Presentation, Communication and Influencing and conflict
·Performance management and improvement
·Coaching, Training and Personal Development
·Employee Engagement
I am a qualified user of psychometric tests, a certified NLP Practitioner and an accredited Social style instructor.