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NOTE: Download Study Guide to follow along
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I. Shift In Selling: What’s Changed?
Technology:
· User accessibility to information
· Internet has changed our buying behavior
· Clients are more informed through research
· Client have more alternatives
· Clients are 60%-70% into the buying process by the time they contact a vendor
Economy
· In a recession budgets get tight; money becomes scarce
· Make a Safe decision
· Most value for their money
· Justify the purchase based on tangible numbers
The Result?
· A change in how people buy
· No one wants to be pressured into buying
· Qualitative persuasion isn’t enough
· Quantifying the value for the client and help them make a decision
II. Sales Philosophy 2.0
Empathize
· Put yourself in the client’s shoes
· View selling from the buying perspective
· Understand their pain point and concerns
Educate
· Give clients as much information as necessary
· Position yourself as an advisor (through sharing knowledge)
· Establish credibility by demonstrating (or proving)
Empower
· Give the client necessary information to make a decision
· Do not pressure the client into making a decision
· Clarify issue(s) for the client and guide their decision-making process
III. Value Impact – Ball Example
Value Centric Question: Where does your product or service impact a client's business?
With this simple example of manufacturing a "ball", the challenge is to find ways that your product or service can help clients: increase revenue, reduce cost or expand market share.
For this example, here are 4 value impact zones:
· Material Cost
· Machine - Manufacturing
· Manpower
· Marketing
Product Name: ____________________________________
Development/Release Year: _______
Product Price (Average Sales Order): $ ______________
Product Description:
Why was this product developed?
List the top five (5) in order of importance:
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Priority |
Feature/Function |
Benefit |
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1 |
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2 |
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3 |
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4 |
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5 |
Identify your target market by listing industries, then narrow to one sector and define the ideal client with detailed criteria to boost selling success.
Identify and profile the four buyer types: management buyers, users, technical buyers, and economic buyers, and map them to your ideal client to tailor value-centric selling and boost deal closure.
Data mining your buying history reveals the ideal client, their markets, and what they buy, then target those profiles to increase sales.
Design your own sales process—from researching the ideal client and securing a first meeting to in-house trials, field trials, follow-up, and a final proposal and close.
Understand the buyer’s journey from trigger events and research to narrowing choices, vendor presentations, selection, and implementation, and position your offer to match their current stage.
Adopt the client mindset by showing empathy, possessing deep industry knowledge and market awareness, offering unique insights, and quantifying value to help clients decide.
Use proof tools and compelling insights beyond the obvious to help customers decide, illustrated with a paint example showing longevity and pigment advantages that justify value.
Block objections before they surface by raising them yourself, offering to resolve them, then demo the solution and tie down the objection to reduce resistance and secure buy-in.
This course is about how to sell the value of your product or service using quantifiable numbers so you can prove, in financial terms, how you can help your client.
There are 34 videos and a 54 page workbook so that you can follow along.
There are 9 modules and each module builds on the previous video.