
Learn to sell value, not just products, by identifying customer needs and matching them with your brand features, so clients see personal profitability and clear value.
Define marketing as the art and science of meeting needs profitably by creating value and matching them with product features and benefits, guided by consumer behavior and marketing research.
Marketing creates sufficient demand to generate profit and return on investment, ensuring the best product reaches customers, covers materials, design, quality, and marketing and sales costs.
Explore how goods, services, events, experiences, persons as brands, places, information, educational material, and properties, tangible or intangible, are marketed.
Shift from traditional product-first marketing to a customer oriented approach by prioritizing customer feedback from frontline sales, aligning middle and top management, and delivering value that meets customer needs.
Personal selling delivers direct, customized marketing by identifying the customer, stimulating demand with the right information, and guiding a buyer through a costly, high-touch process that profits sales and marketing.
Explore the value delivery process through STP: segmentation, targeting, and positioning, to craft, deliver, and communicate offerings aligned with customer needs and segment motivations such as innovators and thinkers.
Explore value-driven marketing through the four Ps and seven Ps, plus the four As (acceptability, affordability, accessibility, awareness), detailing product design, price, place, promotion, people, process, and performance.
Explore how needs, wants, and demands drive purchasing power and consumer behavior by examining Maslow's hierarchy, stated and unstated needs, and the creation of market demand.
Customers differ in culture, subculture, social class, lifestyle, and personality; tailor value propositions; achievers want results, socializers seek relationships, thinkers demand evidence, and those fearing rejection seek security.
The salesperson customizes brand value for each customer, communicates the value proposition tailored to their unique needs, and builds a long-term relationship through CRM and after-sales service.
Tailor messages to each customer’s personality to create a customizable value proposition that arouses action and motivates buying. Reference Freud, Maslow, and the first book theory to explain diverse needs.
Unlock how consumer perception drives marketing with a customizable message tailored to each customer’s needs, and leverage sensory marketing to boost attention and recall.
Value based selling teaches tailoring the value proposition to each customer’s psychology and culture, guiding them through problem recognition, information search, and evaluating alternatives to decide to buy.
Buying decisions hinge on aligning customer need with the right stimulus amid social influence, perceived risk, and attitudes that can derail intent; post-purchase satisfaction drives loyalty and word of mouth.
Citation;Kotler, Philip, Keller, Kevin Lane. (2016). Marketing Management (Ed. 15th).
What does the customer buy?
Do customers buy features? Are they buying Benefits? Customers don’t buy features or even Benefits, Customers are usually buying Value which identifies special key solution for their own problem .
Consumer Behavior is crucial in customizing value proposition suitable and tailored for every customer. Let’s study Marketing essential definitions, Marketing importance and what can we market for.
Consumer Behavior Model including the different Marketing and non Marketing stimuli affecting consumers, Segmenting and targeting suitable Markets, Marketing mix 4ps 7 ps 4 As, Value Delivery system and how to communicate the value according to consumer personality , reference group and Environmental aspects affecting him .
Customers different needs , defining wants and how to create demands. How to match the right marketing stimulus with the corresponding customer needs . Consumer psychology what affects motivation , learning and memory of consumers and buying process accordingly ending with decision to buy products and services.
Finally how the consumers evaluate the offering after purchase and to what extent level of Satisfaction define customers loyalty and word of mouth.
This course is designed for beginners or intermediate level sales and marketing professionals who are intending to get the appropriate selling skills to customize value proposition according to consumers different behaviors creating demand and return on investment .