v4 Foundation - Practice tests/prep (Updated March 2020)
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v4 Foundation - Practice tests/prep (Updated March 2020)

Affordable exam prep, but with real substance!
0.0 (0 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
21 students enrolled
Created by Moo Metric
Last updated 3/2020
English
v4 Foundation - Practice tests/prep (Updated March 2020)
Current price: $13.99 Original price: $19.99 Discount: 30% off
5 hours left at this price!
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This course includes
  • 6 Practice Tests
  • Full lifetime access
  • Access on mobile
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Requirements
  • Have self studied Foundation material
  • Have attended any Foundation training (online or classroom)
Included in This Course
+ Practice Tests
6 Tests 168 questions
Guiding principles (Test #1)
15 questions
Continual improvement (Test #1)
14 questions
Guiding Principles (Test #2)
15 questions
Continual improvement (Test #2)
14 questions
SVS / Key concepts / 4 Dimensions of service management
60 questions
Practices
50 questions
Description

These exam questions were first created by myself for our internal team to better understand the v4 framework. The questions have been made a bit more challenging as they apply to real world organizational environment scenarios (some of which I've personally worked in and currently work in).

After going through these questions, you should be feeling extremely confident about taking your exam!

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FAQ

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What is the question format?

  • 60+ Real world questions

  • 80+ "fill in the blank" questions

  • No duplicated questions

What is the test/exam format?

The questions are not in an 'exam format', rather in their own sections so you can identify any areas which still require improvement.

Why are test questions broken up into different sections?

The test questions have been broken up into different sections to help reinforce your own learning. As you progress, you will loop back through similar questions to help build your own understanding.

*There are some sections which have been combined as they relate or closely relate in terms of their content

Are questions repeated?

No questions are repeated, but even more complex questions which are repeated are hard enough that you can't simply memorize the answer.

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Example questions - to give you a feel for some of the more complex style of questions

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QUESTION: Reports for a new loyalty rewards app are currently being generated manually by the finance department by copy/pasting the same set of raw data each day into a report template. The IT team has suggested an easy upgrade to the system which will generate the reports at the end of each business day, making them available to the managers the next morning with little to no manual effort.

Which guiding principal best applies to the IT team in this scenario?

  • Focus on value

  • Collaborate and promote visibility

  • Optimize and automate

  • Think and work holistically

ANSWER: Optimize and automate – The IT team is looking to take out a manual process, optimize it, and make it an automatic process.


Who this course is for:
  • Anyone that is interested in passing the v4 Foundation exam
  • Anyone who wants to simply test their own v4 Foundation knowledge