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Design User Experience Design Usability Testing

How to carry out a usability expert review

Learn how to find and fix usability and user experience bloopers in web, software and mobile user interfaces.
Highest Rated
Rating: 4.7 out of 54.7 (546 ratings)
3,068 students
Created by David Travis
Last updated 8/2020
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • Appreciate the difference between a usability inspection and someone’s personal opinion.
  • Learn and practice some quick techniques for carrying out usability reviews of prototypes and finished products.
  • Apply Jakob Nielsen’s “heuristic evaluation” technique to software, products and web sites.
  • Compare Nielsen's heuristics with other sets of guidelines, like ISO’s 7 dialogue principles, Shniederman’s 8 golden rules of dialog design and Tog’s 16 principles of interaction design
  • Uncover the elements of your design that lead new users to make errors, using the task-based “cognitive walkthrough” method.

Requirements

  • You should have an interest in and an enthusiasm for user interface design.

Description

Learn how to carry out one of the most in-demand user experience techniques — the Usability Expert Review.

Knowing how to competently carry out an expert review is a skill that should be in every UX consultant's toolbox.

Expert reviews are a great way to identify "usability bloopers" with a product or web site. They are quick, cost-effective and provide an immediate sanity check for the design. Expert reviews are also an ideal way to ensure that a product or web site will meet usability standards.

But many people find it difficult to identify specific usability issues from generic usability heuristics. Beginners also find it hard to derive action-oriented recommendations that can be passed to the design team.

This seminar reveals the practitioner secrets behind expert reviews and will teach you how to think like a usability expert.

  • Appreciate the difference between a usability inspection and someone’s personal opinion.
  • Learn and practice some quick techniques for carrying out usability reviews of prototypes and finished products.
  • Apply Jakob Nielsen’s heuristic evaluation technique to software, products and web sites.
  • Compare Nielsen's heuristics with other sets of guidelines, like ISO’s 7 dialogue principles, Shniederman’s 8 golden rules of dialog design and Tog’s 16 principles of interaction design
  • Uncover the elements of your design that lead new users to make errors, using the task-based cognitive walkthrough method.

As well as a set of comprehensive notes, you'll download detailed usability checklists and workbooks to help you carry out the most valuable techniques: the Heuristic Evaluation and the Cognitive Walkthrough.

You'll also download an expert review reporting template in PowerPoint and Keynote format that you can re-brand and use to report back the results of your own expert reviews.

- All of the video lectures and worksheets are download-enabled. If you have a slow internet connection, or want to take this course with you on your laptop, smartphone or other portable device, sign up and download all the videos and other course materials now.

- Every lecture has been fully transcribed as a text document. This is useful if English isn’t your native language or if you just want a readable and searchable version of the course.

- On completion of the training, you will receive a certificate of completion and be eligible for free, e-mail-based, refresher training.

Who this course is for:

  • This seminar is for you if you are looking for practical, cost-effective methods to evaluate designs.
  • This is an in-depth course in one area of user experience and is most effective for delegates who have day-to-day responsibility for ensuring usability within their organisation.
  • Common job titles include web designer, software designer, user interface designer, user experience designer and usability practitioner.

Course content

6 sections • 38 lectures • 5h 20m total length

  • Preview02:14
  • Preview10:34

  • A workflow for heuristic evaluation
    20:36
  • Heuristic #1: Visibility of System Status
    08:53
  • Heuristic #2: Match between system and the real world
    07:01
  • Heuristic #3: User control and freedom
    05:15
  • Heuristic #4: Consistency and standards
    04:30
  • Heuristic #5: Help users recognize, diagnose, and recover from errors
    07:57
  • Heuristic #6: Error prevention
    05:09
  • Heuristic #7: Recognition rather than recall
    04:43
  • Heuristic #8: Flexibility and efficiency of use
    05:18
  • Heuristic #9: Aesthetic and minimalist design
    03:40
  • Heuristic #10: Help and documentation
    04:25
  • ISO's 7 Dialogue Principles
    10:41
  • Shniederman’s 8 golden rules of dialog design
    04:14
  • How do you think the different guidelines match up?
    04:29
  • Quick activity: Match up the ISO and Nielsen guidelines
    00:16
  • Quick activity: Match up the Shneiderman and Nielsen guidelines
    00:17
  • How I think the different sets of guidelines match up
    02:33
  • Practical activity: Classifying usability issues
    13:01
  • Arnold Lund's 34 Usability Maxims
    01:45
  • From usability guidelines to usability checklists
    12:41
  • Why you need more than one evaluator
    05:24
  • Practical activity: Heuristic Evaluation
    04:10
  • Practical activity: My review
    31:58

  • Norman's Theory of Action
    12:58
  • Q1: Will the user realistically be trying to do this action?
    08:29
  • Q2: Is the control for the action visible?
    07:29
  • Q3: Is there a strong link between the control and the action?
    07:27
  • Q4: Is feedback appropriate?
    06:17
  • A cognitive walkthrough in practice
    08:45
  • Practical activity: Do a cognitive walkthrough
    00:47

  • The three factors to consider when defining severity
    12:50
  • How do you tell people their baby is ugly?
    18:44
  • Report templates for an expert review
    4 pages
  • Wrap-up and refresher training
    04:07

  • Please give me your feedback on this course
    00:11

  • Q&A, August 2014
    46:59

Instructor

David Travis
UX consultant and Udemy Outstanding Instructor
David Travis
  • 4.5 Instructor Rating
  • 9,373 Reviews
  • 56,503 Students
  • 4 Courses

I'm on a mission to create more user experience professionals. 

Perhaps you'd like a job in user experience. Or maybe you already work in the field but you've never had any formal training. Or maybe you want to improve your skills in one specific area, like usability testing or expert reviews. I've turned thousands of people into user experience designers and researchers and now you can join their ranks by taking my courses on Udemy.   

You're probably curious about my background. At 18, I appeared as an extra in the film “Quadrophenia" alongside Sting and Ray Winstone. Despite a critically-acclaimed performance lasting 5 seconds, follow-up offers from Hollywood failed to arrive so I turned to psychology where I gained a BSc and a PhD. Since 1989 I've worked in the fields of human factors, usability and user experience and I've published three books on usability. I'm now a User Experience Strategist at Userfocus, a consultancy specialising in user experience. I'm also an Associate Fellow of the British Psychological Society, a Chartered Psychologist and a member of the User Experience Professionals Association. I'm no longer in contact with Sting or Ray Winstone, whose career trajectories have been somewhat different. 

I've provided usability support to top brands like HP, Microsoft, Whirlpool, Orange, Skype, eBay and Yahoo! and I've also consulted with public sector organisations like The Greater London Authority, Her Majesty's Revenue and Customs, UK Government and the World Health Organization. 

My students describe me as passionate and technically knowledgeable and students voted me an "Outstanding Instructor" in a Udemy-wide survey .

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