UX Audits Using Heuristic Evaluation
4.1 (69 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
444 students enrolled

UX Audits Using Heuristic Evaluation

Learn how to do UX Audits for finding usability issues with Neilsen's Heuristics, and improve your product's usability.
4.1 (69 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
444 students enrolled
Created by Jagriti Pande
Last updated 1/2019
Price: $199.99
30-Day Money-Back Guarantee
This course includes
  • 1 hour on-demand video
  • 1 article
  • 3 downloadable resources
  • 1 Practice Test
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • A deeper understanding of Usability and why it is essential for creating any UX
  • An understanding of the difference between different methods to evaluate a UX - Usability Testing and Usability Audit
  • A deep dive into Nielsen's Heuristic which is a proven method to identify usability issues
  • The confidence to contribute in a fast paced environment and meet business objectives quicker
  • A framework that helps you and your team to reach to the usable and market ready product faster. You will be able to involve your team and client in the whole process
  • Willingness to learn
  • Exposure to Web and Mobile Apps

Can you think of two apps that do the same thing, but one is harder to use than the other? This lack of easiness is a result of bad usability of products.

Good news is, by making some small changes in your product you can really improve its usability. The first step is to identify the usability issues. UX Audits are the cheapest way of finding usability issues in a product.

This course will teach you how to conduct Usability/UX Audit using Nielsen's Heuristic. We will start from the very basics of usability and understand the importance of usability. You maybe a UX practitioner or you might be just starting out, this course is good for anyone who is involved in creating digital products.

You will learn the 10 Nielsen's Heuristics which are the set of rules to create usable digital products. We will cover each heuristic in detail with examples and practical ways to use them.

You will have access to the Bonus Content includes 3 more UX guidelines other than Nielsen's Heuritic :

  • Bruce Tognazini's First Principles of Interaction Design

  • Ben Shneiderman's Eight Golden Rules of Interface Design

  • Donald Norman Usability Principles

You will learn a practical step by step guide on how to conduct a UX audit and the team composition and size.

This course is divided into 5 sections with 4 quiz and 1 practice test.

Section 1 - What is Usability and why it matters

You will understand what makes a product usable. By the end of this section, you will have understood the difference between UX Audit and Usability Testing. This section also has a quiz at the end.

Section 2 - Nielsen's Heuristic Evaluation : 10 Heuristics and their application

In this section, you will know all about Nielsen's Heuristics with practical examples and methods to implement them. At the end, you will have a quiz.

Section 3 - How to Conduct Heuristic Evaluation

What are the practical steps to actually do the UX Audit of a Product. You will learn about the ideal composition of an evalutation team. Do not forget to take the quiz in the end

Section 4 - Closing notes, Goodbye and a Practice Test

Section 5 - Bonus Content

  • Bonus Content 1 (Video) - More Heuristics for UX Audit

  • Bonus Content 2 ( Video) - Ebooks and Webinars

  • Bonus Content 3- The List of Additional Resources

Who this course is for:
  • Anyone who is responsible for building a Digital Product - Website / App / Softwares
  • Product Designers looking to create more usable products
  • UX Designers who want to make quick UX feedback a part of their design process
  • The Solopreneurs who run a website and want to improve their conversions and engagement
  • Freelance UX Designers who want to expand their portfolio with UX Audit Services
  • Product Managers learning to evaluate their products internally first
  • Developers digging deeper into design
  • Product Teams that cannot spend a fortune on doing usability testings
  • Anyone interested in Usability
Course content
Expand all 21 lectures 01:01:06
+ What is Usability and why it matters
5 lectures 15:42

I have created this course to share with you what I know about creating digital products that your users love and find usable. Usability is the most important part of any User Experience Design. This course is going to teach you a method to evaluate UX when you have limited time and resources.

Preview 01:24

What is Usability. Usability involves users goals, expectation, behavior as well as their environment.

What is Usability?

Usability is such an important part of the overall User Experience, that it is defined as an ISO standard. In this lesson, we will dissect the ISO defined definition of Usability to understand different components of Usability with examples

Preview 05:17

Time and again various reports and studies have suggested that the cost of not taking care of Usability is quite high. In this lesson, we will learn why Usability is important and how it makes a good case for businesses with examples.

Why it Matters?
Methods of Usability Evaluation
Quiz 1
3 questions
+ Nielsen's Heuristic Evaluation : 10 Heuristics and their application
11 lectures 32:25

This lesson is an introduction to Nielsen's Heuristic method which is one of the most popular UX Audit method. The 10 Heuristics cover almost all the potential usability issues.

Nielsen's Heuristic (Introduction)

The first Nielsen's Heuristic - Visibility of System Status is about maintaining clear communication and transparency with the users to enhance trust and safety. In this lesson we will learn about the 1st Nielsen's Heuristic and will also learn about ways to implement it.

Heuristic 1: Visibility of system status

The second Nielsen's Heuristic - Match between the system and the real world highlights the importance of using language, words, phrase and concepts that are familiar to the user so that it appears more natural to them. You will also learn about the methods to implement this Heuristic.

Heuristic 2: Match between system and the real world

The third Nielsen's Heuristic - User Control and Freedom is about giving users enough room to correct any mistake them may have made unintentionally. This way they feel more secure while using the system instead of feeling fearful of the system.

Heuristic 3: User control and freedom

The Fourth Nielsen's Heuristic - Consistency and Standards keeps in mind the way human brain creates pattern over repeated interaction. This Heuristic suggests that novelty should not be made at the cost of consistency and standards that are accepted widely by users. You will learn about the different forms of Consistency and ways to maintain them. 

Heuristic 4: Consistency and standards

The Fifth Nielsen's Heuristic - Error Prevention is about how the good experiences can turn into delightful experinces by helping users to avoid errors in the first place. Learn about some of the best practices to prevent errors.

Preview 03:47
Quiz 2
9 questions

The Sixth Nielsen's Heuristic - Recognition rather than Recall is about helping your users experience your product with least cognitive load. If you create soemthing that entirely disrupts their mental models, that can create a highly unpleasant user experience.

Heuristic 6: Recognition rather than recall

The Seventh Nielsen's Heuristic - Flexibility and Efficiency of Use is to give great experiences to both the first time and advanced users. Learn how accelerators can make your users more efficient in their work.

Heuristic 7: Flexibility and efficiency of use

The Eighth Nielsen's Heuristic - Aesthetic and Minimalist Design is about creating experiences which not only feel good but also look good. Usability should not be an excuse for a poor design. In this lesson you will learn that with some great examples.

Heuristic 8: Aesthetic and minimalist design

The Ninth Nielsen's Heuristic - Help users recognize, diagnose, and recover from errors is about how you can help your users to recover from errors with confidence. You will get familiar with some good and bad practices on how to help users to recognize, diagnose and recover from errors.

Heuristic 9: Help users recognize, diagnose, and recover from errors

The Tenth and the final Nielsen's Heuristic - Help and Documentation highlights the importance of helping users when they are stuck. In this video you will gain understanding of methods that go beyond FAQs and User Manuals.

Heuristic 10: Help and documentation
Quiz 3
7 questions
+ How to Conduct Heuristic Evaluation
1 lecture 04:13

Learn how to actually do a UX audit using Nielsen's Heuristic Evaluation and other guidelines. This section will teach you about the critical paths or red routes, the ideal number of evaluators you should have on the panel, the role of the reporter and the good practices to avoid any bias in reporting the issues

Steps to conduct the Heuristic Evaluation
Quiz 4
3 questions
+ Closing notes, Goodbye and a Practice Test
2 lectures 01:54
Closing notes
The List of Additional Resources

40 minutes 17 questions

Few questions will be more than one correct

Practice Test
16 questions