UX Audits Using Heuristic Evaluation

This lesson is an introduction to Nielsen's Heuristic method which is one of the most popular UX Audit method. The 10 Heuristics cover almost all the potential usability issues.

The first Nielsen's Heuristic - Visibility of System Status is about maintaining clear communication and transparency with the users to enhance trust and safety. In this lesson we will learn about the 1st Nielsen's Heuristic and will also learn about ways to implement it.

The second Nielsen's Heuristic - Match between the system and the real world highlights the importance of using language, words, phrase and concepts that are familiar to the user so that it appears more natural to them. You will also learn about the methods to implement this Heuristic.

The third Nielsen's Heuristic - User Control and Freedom is about giving users enough room to correct any mistake them may have made unintentionally. This way they feel more secure while using the system instead of feeling fearful of the system.

The Fourth Nielsen's Heuristic - Consistency and Standards keeps in mind the way human brain creates pattern over repeated interaction. This Heuristic suggests that novelty should not be made at the cost of consistency and standards that are accepted widely by users. You will learn about the different forms of Consistency and ways to maintain them. 

The Fifth Nielsen's Heuristic - Error Prevention is about how the good experiences can turn into delightful experinces by helping users to avoid errors in the first place. Learn about some of the best practices to prevent errors.

The Sixth Nielsen's Heuristic - Recognition rather than Recall is about helping your users experience your product with least cognitive load. If you create soemthing that entirely disrupts their mental models, that can create a highly unpleasant user experience.

The Seventh Nielsen's Heuristic - Flexibility and Efficiency of Use is to give great experiences to both the first time and advanced users. Learn how accelerators can make your users more efficient in their work.

The Eighth Nielsen's Heuristic - Aesthetic and Minimalist Design is about creating experiences which not only feel good but also look good. Usability should not be an excuse for a poor design. In this lesson you will learn that with some great examples.

The Ninth Nielsen's Heuristic - Help users recognize, diagnose, and recover from errors is about how you can help your users to recover from errors with confidence. You will get familiar with some good and bad practices on how to help users to recognize, diagnose and recover from errors.

The Tenth and the final Nielsen's Heuristic - Help and Documentation highlights the importance of helping users when they are stuck. In this video you will gain understanding of methods that go beyond FAQs and User Manuals.

Learn how to actually do a UX audit using Nielsen's Heuristic Evaluation and other guidelines. This section will teach you about the critical paths or red routes, the ideal number of evaluators you should have on the panel, the role of the reporter and the good practices to avoid any bias in reporting the issues