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Personal Development Influence Emotional Intelligence

Using Emotional Intelligence on the Job

Understand how to communicate with empathy and apply emotional intelligence skills in your profession.
Rating: 3.3 out of 53.3 (292 ratings)
8,152 students
Created by Sorin Dumitrascu
Last updated 9/2019
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • understand the impact of workplace emotions
  • know how to communicate with empathy
  • apply emotional intelligence in a confrontation
  • help others develop self-awareness and empathy

Description

You feel that everything is wrong at work? Are you frustrated by your job? Is your working environment conflictual? Is it difficult to work with your colleagues? Do you feel like skipping work today?

If your answer is yes, the solution is simple: work on your emotional intelligence and everything will change. Take a short course with high impact.

After completing this course, you will be able to:

  1. understand the impact of workplace emotions,
  2. communicate with empathy,
  3. apply key emotional intelligence skills in a confrontation scenario, and
  4. help others to develop self-awareness and empathy.
The course includes video materials, written documents and quizzes to facilitate optimal learning, and reinforce your understanding and practical skills.
In less than 2 hours you are going to learn how to use your 4 key emotional intelligence competences on the job.
So, ff you want to better understand, develop and use your emotional intelligence skills, you will greatly benefit from this course.
This is high intensity training for your career success!

Who this course is for:

  • All who want to understand and develop their emotional intelligence skills will benefit from this course
  • This course is for business and public relations professionals, managers and executives, but mainly for services and front-line workers.

Course content

5 sections • 18 lectures • 50m total length

  • Preview01:41
  • Preview03:19
  • Preview1 page
  • Preview01:07
  • Introduction
    1 question

  • Preview05:30
  • Benefits of Recognizing Emotions
    03:56
  • Reading Emotions
    1 page
  • Emotions in the Workplace
    2 questions

  • Empathy
    02:29
  • Competence Areas
    1 page
  • Social Interactions
    03:39
  • Suspending Judgment
    05:41
  • Identifying Feelings
    02:20
  • Communicating Empathy
    03:55
  • Cultivating Empathy
    2 pages
  • Communicating with Empathy
    3 questions

  • Using Emotional Intelligence
    04:49
  • Mentoring Others
    05:53
  • Managing Interactions with Emotional Intelligence
    2 questions

  • Preview01:14
  • Using Emotional Intelligence on the Job
    1 question
  • Preview00:05

Instructor

Sorin Dumitrascu
Management trainer
Sorin Dumitrascu
  • 4.2 Instructor Rating
  • 24,960 Reviews
  • 267,843 Students
  • 123 Courses

Before Udemy, Sorin developed and delivered courses on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management. 

Currently working as a consultant and program manager, he is a certified trainer and project manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration. 

Sorin coordinated during the last 10 years projects  in the areas of rule of law, regional development and human resources.

He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development). 

Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree). 

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